Gold Coast Airport Car Rental 

I hate use this service to park my car at the airport. My arrival back to Fort Lauderdale was late it was at 1:30 in the morning. I called the phone number that they gave me for a late shuttle rides. The phone number went to a disconnected phone line. I was not given any information about the fact that the parking shuttle didn’t run from 12 AM to 4 AM. In fact I was not given any hours or information at all from the airport parking front desk. So when I couldn’t contact a human being after a late night of traveling, I panicked. I ended up having to go get a Lyft back to my house and come back to get my car the next morning. When I called the front desk in the morning the fella at the front desk was insisting on the fact that it was my fault because I didn’t call and tell them that my flight was late. My travel plans and changed. I couldn’t believe that there was not a single phone number to contact an actual human being to go get my car. The left in the ride back to my house and then back to the airport cost me over $100 extra. Luckily I live in the area so it was easy for me to go home and then come back. I wasn’t easy I mean I live still about 45 minutes away but at least I wasn’t like you know didn’t have to go get a hotel or some thing . They did end up giving me a full refund but at the same time there still was no solution made it as far as listening to my complaint. Rather they treated me that it was my fault. It’s the principle of the matter when you have a service to explain to people the hours of operation. I couldn’t believe it there is an airport parking lot does not open after midnight.

Always use these Guy's every time I get home from interstate conferences. Cheaper than paying for parking that's for sure.

We had friends coming from abroad and rented a car to use with them. We were very pleased, the service was good and we got a nice car. No problems!

Fast, simple and excellent service. Recommended

Just been on holiday to Crete.

All going smoothly, booked a hire car online for £140 for two weeks, bought excess cover from Questor Insurance £50. No worries, right?

Arrived at Chania Airport, no Gold Car desk to be seen! Where is it? After searching and asking about for 20 mins, a VW Transporter mini van turns up with GoldCar stickers on it but there were people before us so we waited 15 minutes and the driver came back for us. That’s hassle but no big deal.

Arrived at the GoldCar office, ten minutes away from the Airport.

There is an irate couple in front of us. They are being forced into the Goldcar excess SCAM.

They say they have excess insurance already so they will hand over the credit card details to the tune of 1200 Euros – they will lose this money if the car is damaged. There credit card will not go through even though they have a £5000 limit!!

They start calling the bank at 10pm local time, of course there is no answer.

The manageress starts with us to save time.

We have to take out excess waiver insurance she says, costing another approx 200 Euros.

No thanks, we say,.we have excess waiver insurance. She starts the SPEEL>

If we don’t take the extra insurance, we will be liable to possibly 1200 Euros charge. This money is “held on our card” until we hand the car back.

We were expecting this – i handed my Santander Visa Debit card over. She examines it. “You will be charged 180 Euros to “hold” the money on this card if you use it.

What ? Where? By who? By your bank, Sir. 180 Euros? Really? To “hold” 1200 Euros? Yes. she says.

In balance, tired, no where near the hotel , 200 Euros vs 1200 plus 180 , IT IS A scam BUT WE PAID TO GET OUT.

We were led to the car, scratched, some dents, drove fine. I pointed these imperfections out to the GoldCar rep. Here it is “You do not need to worry Sir. You have Full Insurance.”

GoldCar will do EVERYTHING to make you pay that extra insurance to them.

My advice. Take a bus to your resort/hotel/apartment. Relax for a day ,. Hire a car from a local place – 30 Euros per day with full insurance.

GoldCar WILL RIP YOU OFF.

And here is their nonsense reply…….

Dear customer,

Thank you for your feedback. We take into consideration any concerns our clients could have in order to improve our services.

After reading your email, we understand that you booked a third party’s coverage from home.

Therefore, I’d like to explain you how our coverage policy works. As you may have advised we always make the customer choose from two different options: deposit or additional coverage. However, we always offer additional cover (Super Relax Cover), because it already includes an excess, it exempts you of this requirement and it’s faster and easier than to block a deposit. If customers have third party coverage, they can request a refund from them in case of damages, but our additional coverage is always offered as a better alternative.

We are aware that third parties offer customers their own coverage, as in your case, but it should be explained that this coverage is only applied when a charge is debited from the deposit left by the customer to the rent-a-car company – this is how the third party’s coverage policy works. If you had left deposit and have had any damages on the car, you could have ask your insurance company for a refund of the damage’s cost, but we couldn’t ensure you that, because we’re not aware of the conditions of the third party’s coverage refund.

Although you couldn’t be able to hire the car in the conditions you wanted, please note that our additional cover was offered also for your peace of mind, because thanks to it the customer will be fully protected in case of an accident and we won’t be liable if any damage is made to the car.

If you have any other queries, do not hesitate to contact us again,
Regards.

Brilliant service, cheap, prompt, helpful. Will be using again.

My experience was great, Recomend

It was easy and straight forward. Very fast booking as well. Recommended

On-time pickup in mini-van, quick response after phone call.
Short drive to off-site rental.

Quick service at desk. I was first in queue, but didn't have to sign/review too many forms. Keys in hand quickly and brief vehicle inspection.

Drop off was simpler.

all the staff were great. booking was easy. car was BRAND NEW [152km] would highly recommend.

Got a great deal from East coast rentals, which was was easy to book. East coast provided very good pick and drop service to and from the airport. Car handling of the East coast rentals was also very efficient and smooth.

Basically this car company sucks avoid them and go through Hertz budget Avis or dollar any reputable company that's from America!! This car company basically sucks and I'm not going to give them the time or day to explain all the details but if money is important to you avoid this company!!!!!!!

Quick and easy to book, efficient pick up and return to airport . Car excellent. Highly recommend.

I was pleased to find this site last minute, the night before our departure. We had already booked a car directly with a car company and then I had a feeling to call regarding some questions. All the hidden insurance and additional child car seat costs that I would have found out about upon arrival was a surprise. To use this service I saved $200 for a 6 day hire, which equals just under 40% savings. The person that I dealt with was also very helpful.

A good price for a great car, and great service, highly recommend

Bargain car rentals they gave us almost brand new car as we'll excellent service

I would recommend this company for car hire and most definitely use them again. Vehicle was clean and in good condition and the transfers ran smoothly.

Ko problems at all

Best service. The two guys that picked us up and dropped us back to the airport were absolute gentlemen. Made us feel so comfortable and welcomed. Very friendly. Thanks guys. Will book you again. We got a Hyundai i20 and although it was small, it was a dream car, we travelled so many kms over 5 days and we only used half a tank. We were very happy. Thanks.