AIR SAFFAR AND TOURS LTD Reviews 

I was assisted by Mathew to buy my returned flights tickets to The Gambia

I contacted this agency to buy a business class ticket; I found a price I liked and agreed to the purchase—so far, so good. I asked where their office was located, and they told me Aberdeen, Scotland. I said, "Okay, I'll be there next week to pay the balance," having already put down a deposit. They gave me the address, so I went there and called, but no one answered. Eventually, someone picked up and said, "You didn't make an appointment." I replied, "Yes, I said I’d come on Wednesday to pay." Then the person told me, "I'm sorry, but your ticket has expired"—even though I had never been given an expiration date. So, I lost the ticket; the agency is unreliable.

I had a great experience with Jerry while booking my ticket to Antalya, Turkey. He was extremely helpful throughout the entire process. Even when I was busy, he kept following up with me through messages and encouraged me to complete my booking at the right time. Thanks to his dedication and support, I was able to book my tickets without any hassle. I truly appreciate his excellent customer service and would highly recommend him.

The service and advice that we received from Sarah Martin was absolutely tremendous I have recommended her to all my family and friends and I will not hesitate to contact them again for any travel arrangements I plan to make in the near future thank you so much

I am truly impressed with Sarah who has been guiding me with my flight booking. The service has been one to one basis which is of FIVE star worthy. Her impeccable mannerism, and prompt communication has been extremely impressive. Once you book your travels with AIR SAFFAR, you truly can relax with ease due to the remarkable, exceptional and notable service. Well done Sarah 👏

Your agent SARAH MARTIN has been SO HELPFUL and PROFESSIONAL throughout our flight booking procedures,
She helped us tremendously and did not give up till she found the right deal for us.
Complements to AirSaffar for having agents like Sarah,
Now ALL our future travel bookings will be passed on to Sarah for completion.

Thank you Sarah.

They are very good

I have been with air saffer for a while now.
They are always available when you call. When request for a booking they are on time and their prices are good.
One can can call and get a flight booked within a short time .
It’s been a wonderful experience so far and I hope it continues in the same good way
Nothing is as encouraging as getting your call answered when you call.
Someone is always available , am talking of Steve( he is very nice and helpful

Very good customer service

Amazing company and person

Tina Martin
Thank you

Thank you Mathew for your advice when l was purchasing a ticket. You gave me options and was able to made an informed decision. Thank you very much.

Satisfied customer

Zanele

I had a really good experience booking my flight with Air Saffar, Sarah has been a Star all the way through. I was made to sit down and relax while Sarah shop around for the best flight for my budget. She checked on me on arrival in Zimbabwe and also on my arrival back home. I had network issues while on holiday and l couldn’t check myself in , one text to Sarah, she checked me in, I really appreciate that. Thank you Air Saffar!!

They were very helpful throughout and very reliable. Would definitely use them going forward in future.

We are extremely disappointed with this Air Safar travel company.
We booked 5, family tickets in December 2025, but the service has been very poor throughout.

The staff members we dealt with (Tina Martin and Thomas) appeared inexperienced. Our tickets were changed four times, causing unnecessary stress and inconvenience. In the end, we were given flights with Royal Jordanian via Amman, with a total transit time of around 26 hours both ways.

The hotel and food arrangements during transit were also not satisfactory. Overall, the service we received was far below expectations.

Based on our experience, we would not recommend booking tickets or holidays through this company.

Have used airsaffar for a 2nd time, great communication, same agent Jerry.

I was very sceptic about buying a ticket for a friend travelling back to London. Chris who was the agent I spoke reassured me all was well and the ticket will be issued. His reception was welcome and customer service was excellent. I will recommend others to use their agency.

Got help from Jonathan who managed to secure an exact flight I wanted on short notice. He is very helpful

Jerry was amazing person to answer my questions any time any day

I had a great experience. They very professional reliable,and always ready to answers doubts and queries. Definitely using them next time.