Akira Beauty Reviews 

Perfect for me, easy winning

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I was skeptical of this site since the other reviews are pretty bad but saw some good reviews so decided to give it a try. First, my purchase came in less than 5 days. I bought 3 aesop products and one clinique product and they all are authentic. I already have 2 of the aesop products and they are exactly the same as AKD beauty. I checked the batch numbers too and the products were manufactured in 2022 which is pretty recent. Lastly, the clinique cleansing balm did come a little dented on the lid but it's not big deal as it didn't impact the actual product. I say this is a legit site and good way to save money on pricey skincare. I saved over 50$ and am happy.

Made my order on a Monday, received products on Wednesday—amazingly fast. Got exactly what I ordered and the products are clearly genuine. I saved a lot over MSRP. Company communicated clearly. I could not imagine better service.

I ordered a product on Nov.27. It had not arrived by Dec.28. I contacted the company through their website twice and also by phone call (which the voice mail promised to return), but never got a response. I would suggest the company actually ship what customers order and also actually have Customer Service that disappointed customers can contact.

I wasn't sure about ordering from Akira since I don't have a lot of experience with beauty products. But, the toner I wanted was no longer being sold at my regular supplier so I checked it out on Akira. Every experience I had, from the ordering, customer service inquiry I sent half way, to the delivery, was really good. I have no complaints. (And shout to Tamara, my customer service rep - she was absolutely fantastic.)

Received my la mer renewal oil today. It is NOT authentic. It doesn't look or smell or feel like the renewal oil usually does. The packaging is different as well. I feel completely ripped off!!! 😠 Very dissatisfied. If I could give zero stars, I would. Can't get through to customer service! This is terrible.. gonna call BBB and fill out a complaint if I don't get anywhere tomorrow.

I should give it 5 stars since I have no difficulties with the qualities of their products and customer service since the first time (June 2020) I tried this site. I was skeptical as all other customers at my first time to purchase skincare online due to the pandemic. I've been using SK-II for over 2 decades but I bought them in person either in Japan or Hong Kong. Since we can't travel at this time, I think whatever online retail websites could be overloaded. I have learned to be patient with whatever things during the pandemic.
I purchased 6 items of SK-II (you can imagine it costs much) in June 2020 without problems with products and checking the manufactured/expiration dates through emails (I know it's a little more work than I bought in Japan/Hong Kong where they have stickers of the dates on the boxes). Last month, I purchased again on this site with 3 SK-II products but couldn't find the discount box in the check out also. Once I had emailed the customer service, they replied to me within 3 business days every time. After emailing back-and-forth a few times for questions and clarification, I received my refund of the discount amount in my Paypal in 2 days. Thank you very much!
I am seldom spending time writing reviews, but this company deserves a good one especially after reading those negative reviews. I feel sorry for those customers and this company.
I do appreciate the efforts and wish this company and its staff well. I will return to this site when needed.

False advertising on 10% discount for FIRST time buying. Online platform has no discount box selection. So you think the discount will apply at check out. No discount applied at check out. Call 3 times in 3 days. Send emails, no reply. What happens if the merchandise are fake ?

I have been a loyal fan to Sephora and Bloomingdales and so glad to find Akira Beauty lately through a friend who loves luxury cosmetics.

Placed 2 orders and was very impressed with their fast shipping, reasonable prices and seamless delivery. The products are nicely packed and has the original barcode. Smells and works the same as what I purchased from other retailers.

If you're trying to save budget or only splurge on high-end beauty brands during sale, you'll be excited to shop here! I got my favorite La Mer cream, Clarins body fit, Rose Day cream and Skinceuticals hydrating b5 here.

Not so worry about the different packaging and not authorized to sell. It is a legitimate concern but retailers like Costco, Walmart, Fragrance.net or even Amazon that offer better pricing are not authorized and sometime packaged differently depending on the origin country packaging. Yet their products are authentic.
Akira is worth to try.

I just wanna return my unopened items ,
And Akira has poor customer service , takes 3 weeks now since they received my returned package . Insane !!!!

I think one star is the highest rating I can give to this merchandise. They are Dishonest Business. If you are trying to buy from them, be careful, they won't tell you that products will be shipped out from Hong Kong beforehand. And once you place the order you can not cancel the order even within one minute. If you ask them why an European or American brand name skincare products will be shipped from Hongkong they will tell you that is where the warehouse is. And they said once you receive the products they can tell you the expiration date and manufacturer location by providing the QR code on the products. Unfortunately these are just their lies. 1. they will never tell you the products expiration date and manufacturer location. 2. products are not authentic products, not authentic brand either. It will come in the package different than it is from retail store. Not authentic products. 3. It is not an easy processing if you try to return the products. It takes time for them to send you return authorization, and you need to pay the shipping for return. 4. Once the products returned they will tell you there is a delay in processing refund. You won't receive the refund anymore. You have to go through dispute transaction to get your money back.

I was surprised of how quickly I get my item.
Thanks!

I have placed several orders on this website since last year. I want to start a return process immediately after I found Nordstrom is having adversary. I sent several emails but NO ONE REPLIED! I ordered a value of 220+ this time. Very disappointing!

I made the mistake of purchasing La Mer’s Revitalizing Hydrating Sérum and then doing my research. After discovering that they buy from all over the world I had concerns about regulatory standards with the ingredients and the best by dates. About 10 minutes after my purchase I emailed their customer service to cancel my order. They responded with their cancellation policy, which is to not accept order cancellations or adjustments. They informed me that I could begin the return process. It’s inconvenient and seems like a bit of a hassle but their return policy states it on their website. What concerns me is the fact that they have the right to refuse any return they deem unacceptable. I will update my review if/when they accept my return. Moving forward, peace of mind is worth paying full price.
*Update* After writing this review they cancelled my order and refunded me, which was greatly appreciated.

I was also unsure whether to buy because I never heard of Akira Beauty and some of the reviews here are poor, but most about customer service not responding. The site looks legit and they have a lot of high end skincare brands at better price, so I can save and get more of the items I use all the time like Sk-ii treatment essence. I'm glad I gave it a try! My order arrived in 5 days and it works and feels the same as the essence I buy everywhere else. Glad I found out about this store and I will order again!

I read the reviews and more than half of them is saying about the customer services are so bad!!! And some are about the product, but I still give a try and I surly agree that they are really true to the review. They never pick up the call, always tell you to leave voice message to call you back but there’s no sh!t.....calling back after 2 day later still waiting. Don’t try to call them, you will hear our office are working from Mon-Fri 9am-5pm specific time, we care unable to get your call right now....!!!!! Trash company service ever seen. Waste of time.

I was suspicious at first, after seeing some bad reviews, but decided to give it a try. Can't beat those prices!!
Well, my order arrived in 3 days, everything is legit and I'm really happy! I had a great experience!! I'm not returning anything, so I can't comment on how they handle that, but they definitely earned my business.

My order was placed on 6/13 and I received it on 6/17. I was little nervous from reading the reviews but all the complaints were about shipping not authenticity. I ordered a pricey skin essence, it was in the Japanese market packaging and batch was in July 2019 which is better then when I get from a certain large beauty retailer with a black and white logo.

I ordered something on Monday late afternoon and it was delivered on Thursday morning--in the 3 days that it said. This was a great deal. A great way for me to have a little bit of a product I love but really can't afford on a regular basis. I was iffy after reading the reviews but thought I would take a chance. They are all packaged and seem authentic. If they aren't I would be shocked. Overall, I would definitely order again.