My order was placed on 6/13 and I received it on 6/17. I was little nervous from reading the reviews but all the complaints were about shipping not authenticity. I ordered a pricey skin essence, it w... Toon meer
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Lees wat reviewers zeggen
I was suspicious at first, after seeing some bad reviews, but decided to give it a try. Can't beat those prices!! Well, my order arrived in 3 days, everything is legit and I'm really happy! I had a g... Toon meer
I have been a loyal fan to Sephora and Bloomingdales and so glad to find Akira Beauty lately through a friend who loves luxury cosmetics. Placed 2 orders and was very impressed with their fast... Toon meer
Received my la mer renewal oil today. It is NOT authentic. It doesn't look or smell or feel like the renewal oil usually does. The packaging is different as well. I feel completely ripped off!!! 😠 Ve... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Luxury skincare and beauty brands at affordable prices. Average 10 - 40% less than retail. Shop world famous skincare, haircare, makeup, and more.
Contactgegevens
1160 Battery Street East, 94111, San Francisco, Verenigde Staten
- 1-833-623-0044
- inquiries@akirabeauty.com
- akirabeauty.com
4,5
Uitstekend
31 reviews
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This is my third review
This is my third review. Since my products were not arriving after 3 weeks and after a plaint to PayPal, I was offered a reimbursement, which I NEVER received.
2 juni 2020
Review zonder uitnodiging
Antwoord van Akira Beauty
Hi Francine, Our customer service team will be reaching out to you with updates. Due to a high increase in recent orders and inquiries, we are experiencing some delays. Wait times may be longer and we apologize you did not receive a response sooner. We are working hard to communicate with our courier and to update our valued customers on the status as soon as possible and as quick as we can. We care about your shopping experience and thank you for your understanding.
Bad service
I have been waiting for my order since I purchased it on May 16. It says will take 3-5 business and I’ve been checking my mail every single day because I was nervous as I sew they have not good reviews on their website. When I check the tracking number that they provide it said my package arrived on May 20 but I didn’t see anything. I sent them 2 email asking to check it for me because my order is quite a lot of money for me~$143( for college student is a lot ). There’s no any information get back to me, no updates. I’m so patient but now I can say this website is bad costumer service. I should listen to all the reviews our there. I wouldn’t order it again and I wouldn’t recommend anyone, too. I hope at least I will get a refund.
27 mei 2020
Review zonder uitnodiging
Antwoord van Akira Beauty
Hi April, We're sorry to hear this happened and we do apologize we could not respond sooner. While we understand not everyone will be satisfied with their purchase, we do try our best to provide a great shopping experience. There are over 500 genuine positive reviews from our customers on the site. The customer service team will look into your package/delivery status today and contact you shortly.
Due to a high increase in recent orders and the impact of COVID-19, we are experiencing some delays. The Customer Care team is receiving a higher volume of inquiries and calls, and wait times are longer than usual, but we are working hard to keep in constant communication with both shipping companies and customers, to keep them updated on their order. We understand the situation is not ideal for anyone, but are doing our best to get back to everyone as soon as possible.
We care about your shopping experience and are extremely grateful for your support during this time and thank you for your patience.
I haven't received any shipping…
I haven't received any shipping updates. Customer service is terrible. I contacted dozens of times. No one contacted me for almost a week. I haven't received my item and my money has been broken. From the account. Don't be fooled. Don't buy !!
8 mei 2020
Review zonder uitnodiging
Antwoord van Akira Beauty
Our customer service hours are Monday to Friday from 9am-5pm PST. As the popularity of our products are growing, we have been experiencing a large amount of customer orders and inquiries, but we're working to respond to everyone as soon as possible. We do our best to provide a great shopping experience and apologize if you did email us and we could not respond sooner. Our customer care team has also confirmed they have looked into your order details and has reached out to you with the most recent shipping updates.
I believe I've received an authentic product
I was so upset when I've read the other reviews after I placed an order that I was getting ready to fight and get my money back.
Just received my item and I inspected the box+bottle for a good 30 minutes.
I was 100% looking for a reason to send it back since I'm not interested in owning and/or using a fake skincare product on my face and I was so turned off by the comments that I didn't want it anymore.
First of, if you're used to luxury skin care, it's somewhat easy to feel/see that something is off.
I do however, have other products from the same brand including box+packaging and these were the same (same font, same color, same logo embossing, sealed, batch code was accurate, same smell, product texture really seemed normal, definitely a luxury 'unboxing' vibe).
The product I've received is all in Japanese but again, wasn't worried since I knew this is how it works.
I'm not discrediting people and saying they didn't receive knock-offs since I'm sure Akira isn't able to check each item/shipment they receive especially if they're based in the U.S but ship from HK.
I still think there's definitely room for error of them owning bad inventory and I'm not 100% sure I would buy a product I didn't own before from them again or I would want to double check texture/packaging at a department store before using.
The only thing I personally found "suspicious" was the fact they were able to account for FedEx Express International Delivery from Hong-Kong to the U.S but I was happy to receive my item within 4 days.
I hope people were honest in their comments and aren't trying to return items unless they're 100% convinced/sure they've received a fake product.
I think Akira Beauty is good for replenishing. This company being new, I don't think they're equipped to handle 'buyer's remorse' or 'unsuitable skincare product' type of returns yet.
Hopefully this review will help you make a decision!
7 mei 2020
Review zonder uitnodiging
Antwoord van Akira Beauty
Hi Will,
We're happy to hear you had a good experience with the luxury brands and products we carry. Because of the good pricing, we understand there are shoppers who do experience doubt with our products and we are here to help answer any questions.
All of our products are authentic, genuine, and fresh. We source them from beauty markets all over the world from authorized distributors, manufacturers and high end department stores to ensure the authenticity. The shipping location is in Hong Kong, but the products are solely stored there for logistics convenience and distribution functions.
Part of Akira Beauty’s business model is leveraging our international network to offer luxury products at a lower price point. Sometimes, this means you’ll see different packaging. That's because the product packaging will occasionally vary depending on the market it came from. These variations never include the product itself and you can feel confident your purchase is of the same quality and authenticity you’re accustomed to and expect!
We do offer free 3-5 day shipping over $50. We can do this by reducing costs elsewhere, by staying true to our quality standards and being simplistic with our resources. We eliminate free samples, gift wrapping, and elaborate advertising — so we can offer luxury prestige products at affordable prices as well as free shipping over $50.
While we understand not everyone will be satisfied with their purchase, we do try our best to provide a great shopping experience. There are over 500 genuine positive product reviews from our customers on the site and we welcome you to come check it out. Thanks so much again for shopping with us. We hope you enjoy your items!
This company cannot be trusted
This is an edit to my former review in which I had recommended them without any issues with my first order. Given that it had gone well, I ordered a second a time but there won't be a third time. It's been 2 weeks now and I haven't received my item. The delay isn't even the main problem. As many other reviewers have said, there is a complete disregard for any response to countless customer service emails and receiving calls. This is incredibly unprofessional and they are clearly not reliable. Even if things are cheaper, do yourself a favor and get your items from legit sites or the company website itself.
22 april 2020
Review zonder uitnodiging
Antwoord van Akira Beauty
Hi Merlin! We're sorry to hear this happened. Our customer service team has reached out to you about the status of your order. Due to the popularity of our products, a high increase in recent orders, and the impact of COVID-19, we are experiencing some delays. Our Customer Care team is receiving a higher volume of inquiries and calls, and wait times may be longer than usual. We are working hard to get back to each and every customer as soon as possible and are putting in efforts to improve the customer experience as we grow. Thank you for your feedback and we do apologize if you did not receive a response in the time you hoped. We truly care about your shopping experience and are here to help.
poor response fro customer service
I'm not going to review their product, however I'd honestly say their customer service is very poor. I bought an item that I wanted to return, and under their policy, as long as item is unopened untouched, you can return.
There is no response from Akira for this request. Continuous contact still failed. And I gave up.
I would stay away. Their not honest, and I can back my words because they actually returned one of my calls, and said that I can return. And they will follow up with an email with instructions. And that NEVER came. And from that moment, I guess they just ignored me.
18 april 2020
Review zonder uitnodiging
Antwoord van Akira Beauty
Hi! We care about your shopping experience and are sorry to hear you may have not received a response in the time you hoped. As the popularity of our products and orders are growing, our customer service team is working hard to get back to everyone as soon as possible.
At Akira Beauty, we do accept returns within 30 days of the original shipping date. Items must be returned unused, undamaged, and unopened in their original packaging. We want you to be happy with your order and would love to look into your return request further. Please email us at orders@akirabeauty.com and with your order number. Hope to hear from you soon. Thank you!
I think people have a tendency to be…
I think people have a tendency to be afraid of the unknown. I was there too and also skeptical when I saw the prices.
However, after some digging and making 3 orders thus far, I'm convinced of their authenticity. Each time the order arrived timely and well packaged. For my first purchase, I only ordered items I've previously used before. I didn't notice anything, whether the packaging, smell or texture of the product to be any different from the authentic product.
My later 2 purchases were products I've never bought before so I couldn't attest to their authenticity from personal experience. However, I did do some pretty deep online digging on fake vs authentic comparisons and didn't see any red flags.
In regards to products being expired. This never happened to me either. There are websites online (Google them) that you can use to check the manufacturing dates and expiration dates. It's funny actually the products I received from Akira were all manufactured in 2019. I've ordered some expensive skincare from Bergdorf this past months and after I checked, they are actually older from 2018.
For people not familiar with luxury skincare/makeup, the gross margins are really high. Take Estee Lauder as an example, the cost to make the products is not more than 20% of the price. The majority of the cost they incur are selling expenses such as marketing, retail space and administrative. If you take this in mind, it's actually not that surprising why Akira can offer such competitive prices.
Anyways, I'm not trying to convince anyone. The less you guys buy, the better it is for me. They run of out stock constantly though, which is annoying. :(
10 maart 2020
Review zonder uitnodiging
Antwoord van Akira Beauty
Hi Seth! We're so happy to hear you had a great shopping experience with us and we're working hard to get more stock on our top skincare/beauty brands. Stay tuned :)
I would avoid purchasing
The item I purchased from this company is not the same quality as those I have purchased from authorized retailers. SkinCeuticals has advised to avoid purchasing from this website.
17 januari 2020
Review zonder uitnodiging
Antwoord van Akira Beauty
Hi there, our luxury products are genuine and authentic. They are not counterfeit. We believe everyone should have access to the best skincare products in the world. We source our products from authorized distributors, manufacturers and high-end department stores from beauty markets around the world to include Europe, the US and Asia. We would love to chat with you more if you have any questions about our brand or the products we carry. Feel free to email us at inquiries@akirabeauty.com Thanks!
AVOID AKIRA BEAUTY.COM
AVOID AKIRA BEAUTY.COM! The return policy is crap! If you open your products and try them they won't return it. It doesn't matter if it just runs down your face and into your eyes. So I spent over 150.00 on a product that I can't use at all. Who isn't going to try a product? So I think its worth paying more with a better company where the return polices aren't absurd.
9 januari 2020
Review zonder uitnodiging
Antwoord van Akira Beauty
Hi Tammy,
We care about your shopping experience and want you to be happy with your order. Akira Beauty accepts returns received within 30 days of the original shipping date. Items must be returned unused, undamaged, and unopened in their original packaging. We would still love to get in contact with you to find out more about the product you ordered to help resolve this. Please message us your email/order # and we will have a team member from customer service reach out to you. Thanks!
products different from those in U.S. retail stores
I've been using Estee Lauder products for years now, the products I received from Akira Beauty looks, smells, and has a texture that is completely different from the ones I got from creditable U.S. retailers such as Sephora and Nordstrom.
25 oktober 2019
Review zonder uitnodiging
Antwoord van Akira Beauty
Hi Iris, We appreciate you shopping with us and sharing your genuine feedback. We're truly sorry that you're not satisfied with your experience. The brands and products we offer are sourced from beauty markets around the world to include the US, Europe and Asia. Depending on which market it came from, sometimes the packaging may look different, but the products and formulas are 100% authentic and genuine. We would love to find out more about your product experience to make sure you're happy with your purchase. Please reach out to us at inquiries@akirabeauty.com
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