I had such a lovely experience shopping for my engagement party dress. The stylist was professional, sweet and gave me genuine advice, which made the whole process a breeze. Before my appointment, I... Toon meer
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Never again Terrible service They don’t answer phone call Will message you back few hours later They gave me store credit to use for one item in store I had to pay delivery fee twice and ret... Toon meer
The team went above and beyond to communicate with me and ensure my dress would get to me before my event. The product was well made, the sizing is inclusive and above all else I greatly appreciated t... Toon meer
Absolutely terrible quality and customer service. Received a dress that is completely unwearable as its totally see through. It's essentially a dress that you'd wear over a pair of swimmers - however... Toon meer
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Australian Formal & Evening Wear Label Please see real customer photos via our customer page @alamoursociety
Contactgegevens
Brisbane, Australië
- 07 3392 1345
- info@alamourthelabel.com
- alamourthelabel.com
3,3
Gemiddeld
2K reviews
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Antwoord van Alamour The Label
Hi Zulay,
Thank you so much for your 5-star review! We're happy to hear that you love our Luan Gold Gown!
https://www.alamourthelabel.com/products/luan-gown-gold
If you could leave a review on the product page as well, we would greatly appreciate it.
We look forward to assisting you again in the future!
Kind Regards,
Alamour The Label
Incredible quality dresses and fast…
Incredible quality dresses and fast delivery 🤍 will keep purchasing from this company in the future
21 september 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Vanessa,
Thank you for your kind words.
We're so happy to hear that you love your Alamour pieces and our fast shipping!
Should you need any assistance with future purchases, please don't hesitate to reach out to our customer care team. ❤️
Kind Regards,
Alamour The Label
Absolutely terrible quality and…
Absolutely terrible quality and customer service. Received a dress that is completely unwearable as its totally see through. It's essentially a dress that you'd wear over a pair of swimmers - however it certainly wasn't advertised as a "cover up". Contacted customer service and they have told me that I'm only able to get a credit note. In 2024, this is totally unacceptable. False advertising, poor service, terrible quality. As if I want to buy anything else from this brand. DO NOT BUY FROM HERE.
12 september 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Anna,
We’re sorry to see your 1-star review and are here to address your concerns.
We understand your frustration with our service, and while we aim to assist all customers as per our policies, we regret that you are unhappy with the quality of the item. Our team is always available to help with any inquiries prior to purchasing, and our store credit return policy is stated for added peace of mind.
Regarding the Nera Dress, as communicated earlier, it is designed to be semi-sheer and is ideal for beach clubs, casual outings, and similar settings. This is clearly noted in the product description to ensure transparency.
Although we don’t offer refunds, we have some exciting news—our showroom will be opening soon in Sydney! This will give you the opportunity to exchange your item in person and explore our collection up close.
If there is anything else we can assist you with, please feel free to reach out to our customer care team.
Thank you,
Alamour The Label
Perfect.
Perfect.
Gorgeous dress, fit, shape , EVERYTHINGGGG!!!
23 september 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Eve,
Thank you so much for your 5-star review! We're delighted to hear that you love our pieces and appreciate your kind words.
We look forward to assisting you again in the future! ❤️
Kind Regards,
Alamour The Label
Antwoord van Alamour The Label
Hi Lovely,
Thank you so much for your 5-star review! We're happy to hear that you love our pieces!
We look forward to assisting you again in the future! ❤️
Kind Regards,
Alamour The Label
Beware DO NOT PURCHASE!!
beware!! its a cheap company with
horrible customer Service!!!
i returned a dress and i am stuck with store credit - they do not offer refund, which is ok but you cant use the store credit with any other discount code and have to use it all at once or higher amount - TOTAL RIP OFF
so if you want to purchase anything with that store credit you pay full price of item + shipping
even though there is 30% off Discount code i cant use it
A dress that should cost me only 343$ after discount but with store credit it will cost me 490$(full price) + Shipping ( 10$- even thought >400$ should be free shipping) so 500$ for a dress that should cost me 343$
I reached out to them stating its unfair, store credit is technically the money i already paid, i should be able to use the discount code - i have been shopping online for years never have i seen such store credit rules
you can find much better brands with easy returns and repurchases - SO DO NOT RECOMMEND PURCHASING From them
A brand selling dresses at such high prices but with cheap tricks to rip people off
9 augustus 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Aarti,
We were saddened to see your 1-star review.
At Alamour, we take great pride in the quality of our items, and each piece is thoroughly checked before being dispatched. We regret that you are unhappy with the store credit, but our Return Policy clearly states that we offer store credit only for returns.
Please note that you are not required to use your store credit all at once. We provide customers with the flexibility to split their store credit into separate amounts, which can be used at a later date. However, store credit cannot be used in conjunction with discount codes. We understand this may be disappointing, but this information is clearly available on our website, and we encourage customers to reach out with any questions prior to purchase to ensure satisfaction.
If you simply wish to exchange the size of the original item purchased, we would be happy to honour the original amount paid. However, if you choose to exchange for a different item, the discount can no longer be applied.
We appreciate your feedback and will use it to improve our services in the future. If there’s anything further we can assist you with, please don’t hesitate to contact our customer care team.
Thank you,
Alamour The Label
Amazing service!
First time buying from here but I purchased multiple dresses & it came so quickly. Great quality and such a beautiful range for great prices!
2 augustus 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Deborah,
Thank you for your kind feedback and 5-star review!
We are so happy to know that you love all your Alamour gowns and appreciate the quality.
If you wish, please leave a review for the items purchased;
- Jackie Gown: https://www.alamourthelabel.com/products/jackie-red
- Laurine Gown: https://www.alamourthelabel.com/products/laurine-silver
- Mimi Gown: https://www.alamourthelabel.com/products/mimi-gown
Should you need any assistance with future purchases, please don't hesitate to reach out to our customer care team. ❤️
Kind Regards,
Alamour The Label
Dishonesty and Sizes run 2x Smaller
Would leave less than 1 star if I could. I am the same measurements they have listed for their model on the dress that I bought so that’s the size I purchased. It was no where near the correct sizing I couldn’t even get it over my hips. Took it to a seamstress to see if she could help and she said it was massively mis-sized. Asked if I could exchange for the next size and was advised no problem, sent my dress back and had to purchase the larger size and wait for my refund only to find out after all of this that they would only give a partial refund to keep an admin fee. When I challenged this I was told that I had been advised of this and I had not been (they even sent me back the email they thought was them advising me of this fee and there was no mention of an admin fee). Absolute dishonesty and theft. The larger size up also didn’t fit, so it goes to show their sizing is way off and cheaply made. Will never ever purchase from this company again and have been warning all of my girlfriends to stay far away!
6 augustus 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Melissa,
We were truly disappointed to receive your 1-star review, especially as we believe we have made every effort to accommodate your request for an exchange on your final sale item.
According to our policy, instant exchanges may incur a shipping and processing fee, which was applicable in your case.
You can review this information here: https://www.alamourthelabel.com/pages/returns-policy
We strive to be as transparent as possible, ensuring our product descriptions and fabric content are accurately detailed. Our policies are easily accessible via the footer of our website and at the checkout page. Regarding the sizing issue, this does qualify for a store credit under our return policy, which is why we offered to assist you with a size exchange. We understand that every body type is unique. Our size guide serves as a general reference, and due to variations in styles and fabrics, sizing may differ between items, with alterations potentially being necessary for an ideal fit.
While we currently have a showroom at our HQ in Brisbane, we hope to open more locations in the future. For those who are not local to Brisbane, we are more than happy to assist with finding the perfect size before purchase and kindly request that you provide your measurements for a more accurate recommendation.
We see that you have disputed this charge through PayPal, and all further communications will need to take place through this third party. Should you be open to further discussion on this matter, we kindly invite you to continue the conversation via the open PayPal dispute.
Kind regards,
Alamour The Label
Love every piece!
Always amazing purchases from Alamour! Quality and style is accurately pictured and delivery is trustworthy! Looking to purchase another piece very soon ❤️🔥
26 juli 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Kathy,
We appreciate your 5-star review!
We're happy to hear that you love your Alamour items. If you could leave a review on the product page as well, we would greatly appreciate it. ❤️
We look forward to assisting you again in the future!
Kind Regards,
Alamour The Label
Great shop atendent
Great shop atendent.
Thank you so much Tarnia to help out finding beautiful outfits for my holiday.
23 juli 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Gabriela,
Thank you so much for visiting our Alamour Showroom. We are happy that we could assist you in finding styles for your holiday!
We would love to see any images you may have, so feel free to share them.
If you need anything else, don't hesitate to get in touch. Have a lovely weekend. ❤️
Kind Regards,
Alamour The Label
The dress is perfect
The dress is perfect! And arrived very quick. Super happy with my purchase ☺️
20 juli 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Sarah,
Thank you so much for your 5-star review! We're happy to hear that you love our Meaghan White Gown: https://www.alamourthelabel.com/products/meghan-white
If you could leave a review on the product page as well, we would greatly appreciate it.
We look forward to assisting you again in the future!
Kind Regards,
Alamour The Label
EXCELLENT QUALITY!!!!
EXCELLENT QUALITY!!!!! Great communication and fast delivery. 100% recommend this site!!
23 juli 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Heather,
Thank you so much for your 5-star review! We're happy to hear that you love our Ambel Navy Blue Gown: https://www.alamourthelabel.com/products/ambel-navy
If you could leave a review on the product page as well, we would greatly appreciate it.
We look forward to assisting you again in the future!
Kind Regards,
Alamour The Label
Dress was perfect just like the picture…
Dress was perfect just like the picture great quality and came straight away :)
11 juli 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Mersina,
Thank you so much for your 5-star review! We're happy to hear that you love our Sasha Blue Gown! https://www.alamourthelabel.com/products/sasha-blue
If you could leave a review on the product page as well, we would greatly appreciate it.
We look forward to assisting you again in the future!
Kind Regards,
Alamour The Label
Antwoord van Alamour The Label
Hi Joanne,
We truly appreciate your 5-star review! We are so happy to hear that you love our Elyse Black Gown! https://www.alamourthelabel.com/products/elyse-black
We would appreciate if you could leave a review also on the product page of the Elyse.
We're already looking forward to the opportunity to assist you again in the future!
Kind Regards,
Alamour The Label
If I could give 0 stars I would.
If I could give 0 stars I would.
Sure the clothes look really cute, but the after sales service is DISGUSTING.
Imagine supplying a FAULTY product to customers and expecting to keep their money because it was “on sale” all they could offer was a $15 partial refund for dry cleaning.
Coming from someone with 10+ years in retail I would never decline a customer their money on something that is faulty, regardless of its price. If I am buying something new I would expect it to be brand new.
Don’t be fooled by their “inspection policy” as my item was clearly not inspected with multiple marks all on the fabric and inside the lining which came through.
They have since offered me a store credit but in honestly I don’t know why I’d ever want to shop with them again.
27 juni 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Chloe,
We truly understand your frustration and are disappointed that the item you received had a stain. Rest assured, our team acted quickly to assist you and provided the remedies available as per our Faults T&C’s.
We take pride in all of our pieces and ensure thorough quality checks. Unfortunately, it looks like this was missed. However, we are willing to rectify this and provide you with a repair or replacement, which our customer care team has offered. Alternatively, we are happy to issue you a full store credit if you do not wish to proceed with the other remedies. We have also offered a complimentary return label, so you are not required to incur any additional shipping costs.
Our team has organised a replacement item that we have on hold if you choose to opt for this. We suggest responding to our latest email with how you wish to proceed, as we hope to resolve this issue swiftly for you.
While we are saddened to hear you are unhappy with our customer service, we hope we can change that and resolve this issue for you.
Kind regards,
Alamour The Label
Such good customer service!
Such good customer service!! The dress I ordered was goregoussss
14 juni 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Rudina,
Thank you so much for your kind feedback!
We are delighted to hear that you are obsessed with your dress and our customer service!
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the product page. x
We look forward to your future purchases ❤️
Kind Regards,
Alamour The Label
Stunning Dress
This dress was perfect & the fabric felt fabulous! My daughter looked absolutely gorgeous in this for prom!
26 april 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Emily,
Thank you so much for your kind feedback!
We are delighted to hear that you are obsessed with your dress! If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the product page. x
We look forward to your future purchases ❤️
Kind Regards,
Alamour The Label
Nice fit, cute black dress
Nice fit, cute, sexy lil dress, does not look cheap, somehow the quality actually matches the price tag( bought it when discounted), overall a good buy.
Only downside is the feathers kinda easy to fall off, when I opened the package already some came off, I would imagine there’s more would come off when you put on and take off the dress each time.
20 juni 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Alexandra,
We appreciate your 4-star review!
We are delighted to hear that you had a great experience. If you need any assistance regarding the care of your item or for any future purchases, please do not hesitate to reach out to our customer care team at info@alamourthelabel.com. ❤️
Kind Regards,
Alamour The Label
Beautiful dress thank you
Beautiful dress thank you. So can't wait to wear it for the occasion next year
18 juni 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Natasha,
Thank you for your kind feedback!
We cannot wait to see you in our Electra Emerald Gown: https://www.alamourthelabel.com/products/electra-emerald
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the Electra Gowns page.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
White gown with cross over front
Seeing a variety of gowns is pleasing to scroll through. So many photos displayed of the gown on the models were very helpful. I also appreciated the value for money and notification of discounts. I must admit I was concerned about sizing given the amount your spending and online, but having the measurements available helped. Delivery was quick and follow up was on time.
15 juni 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Aszunia,
We're happy to hear your positive feedback!
If you'd like, please leave a review for the item on the product page.
Should you need any assistance with future purchases, please don't hesitate to reach out to our customer care team.
Kind Regards,
Alamour The Label
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