I had such a lovely experience shopping for my engagement party dress. The stylist was professional, sweet and gave me genuine advice, which made the whole process a breeze. Before my appointment, I... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Never again Terrible service They don’t answer phone call Will message you back few hours later They gave me store credit to use for one item in store I had to pay delivery fee twice and ret... Toon meer
The team went above and beyond to communicate with me and ensure my dress would get to me before my event. The product was well made, the sizing is inclusive and above all else I greatly appreciated t... Toon meer
Absolutely terrible quality and customer service. Received a dress that is completely unwearable as its totally see through. It's essentially a dress that you'd wear over a pair of swimmers - however... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Australian Formal & Evening Wear Label Please see real customer photos via our customer page @alamoursociety
Contactgegevens
Brisbane, Australië
- 07 3392 1345
- info@alamourthelabel.com
- alamourthelabel.com
3,3
Gemiddeld
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 4% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Elyse Dress for Engagement Photo Shoot
I purchased the Elyse Dress for my engagement photo shoot in Hawaii and I am obsessed with my dress! The fit is perfect! The way my dress was packaged when it arrived was something I really appreciated also because it was so carefully wrapped in beautiful packaging. My most complimented dress ever and I’m forever thankful to Alamour!
24 april 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Carly,
Thank you so much for your kind feedback!
We are so happy to hear that you are obsessed with your Elyse Dress and that it fit perfectly for your engagement photo shoot.
We take great pride in ensuring our dresses are not only beautifully designed but also carefully packaged, so it’s lovely to know you appreciated the extra care.
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the Elyse Gown page.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
Communication is non existent
I am very disappointed with the communication from Alamour. I have initiated a return request and received an email saying they can't see this. Now I am waiting for a response so I can send the item back. Just some customer service would be great. No one answers the what's app and the online chat doesn't work either.
If you a thinking of buying please think twice.
4 juni 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Sue,
We regret to see your 1-star review and are eager to address any concerns you may have.
Unfortunately, we could not locate an order associated with your account. Could you please reach out to our customer support team at info@alamourthelabel.com? We are committed to resolving any issues you may be experiencing.
Kind regards,
Alamour The Label
The dreamiest gown - felt like Cinderella!
I came across Alamour when googling “tulle formal dress” for a wedding I would be attending in Lake Como, Italy. I wanted something extra special for what would be the dreamiest wedding I’d probably ever attend! This absolutely stunning baby blue tulle dress of my dreams came before my eyes and I knew I had to get it. The shipping was relatively fast, considering it was coming from Australia to the US. The quality and structure of the corset gown is exceptional. I truly felt like a princess and hope I can find another occasion to wear it again. I will definitely come back to Alamour for any future event-ready dress needs ❤️
15 mei 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Katie,
We're delighted to hear your positive feedback!
We are so happy to know that you love all your Alamour pieces and appreciate the quality. Your satisfaction is our top priority, and we're excited about the prospect of dressing you for many more occasions in the future!
If you wish, please leave a review for the item purchase; Jolie Dress here: https://www.alamourthelabel.com/products/jolie-dress
Should you need any assistance with future purchases, please don't hesitate to reach out to our customer care team. We're dedicated to ensuring that your experiences with us are always exceptional.
Kind Regards,
Alamour The Label
Loved my dress
Loved my dress. I bought Celine mini dress and it’s just perfect. I got so many compliments on it. Fits so well and quality is excellent.
1 mei 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Sushma,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece, the Celine Mini Dress; https://www.alamourthelabel.com/products/celine-mini-dress.
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
Overpriced and Glorified Brand
Overpriced and Glorified Brand! Such disappointing customer service responses.
This was my second and last chance.A total waste of nearly $500.
Never again !
24 mei 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Chandini,
We were disheartened to come across your 1-star review.
Per our return policy, we provide store credit for all returns and exchanges. We advise potential buyers to contact our customer care team with any queries before completing a purchase to ensure satisfaction.
Our intention is never to create a negative experience. We take pride in our customer service and regret that, despite our efforts, you are displeased with the policies in place at the time of your order.
We appreciate your feedback and hope to find a resolution that aligns with your expectations.
Kind Regards,
Alamour The Label
Quick, exactly like the photo
Super quick! I live in Pennsylvania, US and my order was delivered in 5 days! Amazing fit and looks exactly like the photo! Highly recommended 🙌🏼
21 mei 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Apostolia,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece, the Fioretta Dress; https://www.alamourthelabel.com/products/fioretta-dress
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
Antwoord van Alamour The Label
Hi Elise,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece, the Ginvra Dress: https://www.alamourthelabel.com/products/ginvra-dress.
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
Loved this dress
Loved this dress, got so many compliments on it!
Fit so well and made me so confident
20 mei 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Holly,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece.
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
I placed an order 4/25 and was told…
I placed an order 4/25 and was told shipping was going to be 6-10 business days. I have yet to receive my order as of 5/13 and everytime I reach out via email I get an automated response which is telling me the same thing constantly. I’m highly upset d/t the shoes I ordered being for my graduation and I had to go spend extra money on other shoes. I don’t wear heels often so this was truly a waste of money. DO NOT SHOP
13 mei 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Tear,
We were deeply disappointed to see your 1-star review.
While we understand that you are frustrated, referring to your orders tracking I can see that this was delivered within the estimated shipment time frame of 6-10 business days.
If we can be of any further assistance please reach out to our customer care team.
Kind regards,
Alamour The Label
love my dress
love my dress, perfect material and good quality, everybody asked me from where is itttt😍😍😍😍
30 april 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Laura,
We hope this message finds you well and adorned in the elegance of our Zora Pink Gown! Your support means the world to us; https://www.alamourthelabel.com/products/zora-pink
We kindly invite you to share your thoughts with others by leaving a review on the Zora Pink Gown product page.
Thank you for choosing Alamour The Label. We're already looking forward to the opportunity to assist you again in the future!
Kind Regards,
Alamour The Label
My dresses are beautiful and they fits…
My dresses are beautiful and they fits perfectly. Quality is excellent.
6 mei 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Gladys,
Thank you for your kind feedback! We cannot wait to see you in our Arwen Gown: https://www.alamourthelabel.com/products/arwen-white
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the Arwen Dress's page.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
Elyse Dress black
Firstly 5 stars for delivery within 2 days of me ordering it.
Second the sweetest package enclosed.
And the dress. Oh my God the dress!!!
I’ll put pics up when my event is on in mid July.
Can’t wait :)
2 mei 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Tania,
Thank you for your kind feedback! We cannot wait to see you in our Elyse Gown: https://www.alamourthelabel.com/products/elyse-black
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the Elyse Dress's page.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
Love everything!
Love everything!! The dresses & jewelry are amazing 👏 thank you!!
1 mei 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Mary Ann,
Thank you for your kind feedback!
We are so pleased to hear that you love your Alamour items.
We would greatly appreciate it if you could kindly share a product review for your items on their product page. Your feedback is valuable to us.
Looking forward to serving you again in the future and helping you find more amazing pieces that you'll love.
Kind Regards,
Alamour The Label
Do not buy
Do not buy
Scheme that puts pics up on website and then most likely orders from overseas- quality poor, colours not same as website
Scam
1 april 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Heath,
We're sorry to see your 1-star review.
It seems we can't find an order associated with your account. Could you please contact our customer support at info@alamourthelabel.com? We'd like to resolve any issues you're experiencing.
Kind regards,
Alamour The Label
I love everything I purchase from this…
I love everything I purchase from this store!
30 april 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Taryn,
Thank you for your lovely feedback!
We are so pleased to hear that you love your Alamour item.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
AVOID, AVOID, AVOID! REFUSE TO GIVE REFUNDS! GARBAGE MARKETED AS LUXURY!
THIS IS A VERY LOUD WARNING TO ANYONE BUYING FROM THIS SHAM BUSINESS SOURCING ITS DRESSES FROM CHINA.
PLEASE AVOID AT ALL COSTS!!!!!
Alamour will send you awful dresses and will under no circumstances, ever, ever, ever give you your money back. When you request them to take accountability for the crap they have sold to you, they will force more of their crap dresses down your neck by way of a credit note and you will be forced to pay duties/taxes AGAIN on the return and AGAIN on the redelivery. This means, by the end of it you are forced to pay for the cost of the dress, PLUS spend almost £200 in duties/fees/taxes/delivery for a dress that isn't even worth £30 and which you will throw away anyway!
The company has a beautiful interface but what they are selling is worse than SHEIN and Temu. They sent me an XS dress, which was sooo tight and poorly made it didn't even go over my body. When I complained, the woman Tiarna, sent me mind-numbing copied/pasted responses, regurgitating that all she could do was offer a credit note as per the company policy - EVEN THOUGH THE DRESS IS FAULTY.
Any communication with them is literally like talking to a 5-year old child. They parrot and parrot and parrot and take NO ACCOUNTABILITY whatsoever.
They will take your money and run and you can email them as much as you like about your mistreatment, they will drive you insane with repetitive, false, patronising, bot-generated responses (look at all their responses to complaints here -- you might as well be talking to a machine!)
I asked them to provide me details of their workforce labour policies and proof the images on their website are their intellectual property - and they shut me down by saying they are under no obligation to disclose that information.
DISGUSTING SERVICE. DISGUSTING ETHICS.
HORRENDOUS EXPERIENCE.
ALAMOUR KNOWS PERFECTLY WELL THEY ARE SELLING AWFUL ITEMS, WHICH IS WHY THEIR POLICY IS SO WATERTIGHT IN NOT ACCEPTING REFUNDS EVEN WHEN THEY SELL YOU SOMETHING FAULTY.
DO NOT waste your money, time or energy.
DO NOT buy from this company.
They will fight you to the bitter end before spending a penny or taking a morsel of accountability.
23 april 2024
Review zonder uitnodiging
The dress is absolutely stunning
The dress is absolutely stunning. Shipping was fairly quick and the dress arrived in very good shape! I am so happy with the dress and I will definitely be ordering more!
13 april 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Lovely,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece.
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the product page.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
Incredible
Incredible. The whole experience from the online purchase to the delivery being extremely fast, I could not have asked for a better outcome. The product itself was of high quality let alone how beautiful I felt in the dress. Perfect !
13 april 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Lovely,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece. The Paige Dress: https://www.alamourthelabel.com/products/paige-dress
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the Paige Dress's page.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
i would have liked to see the progress…
i would have liked to see the progress of my dress while it was being made but overall the dress came out beautiful and the shipping was around the estimated time!
13 april 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Nailah,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece. The Maurita Gold Dress: https://www.alamourthelabel.com/products/maurita-gold
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the Maurita Dress's page.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
Highly recommend, smooth import to EU
The customer service was very quick to reply and help me choose the size based on my measurements as well as the type of the dress I wanted.
The dress arrived remarkably fast and as tax and customs was paid through the website I did not have to deal with DHL and the EU customs.
The dress is beautiful, well crafted and just stunning. Tailoring is required but that’s a norm to make a dress fit like a glove.
29 maart 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Maja,
Thank you for your kind feedback!
We are so happy to hear that you loved your Alamour piece. The Sarelle Orange Dress: https://www.alamourthelabel.com/products/sarelle-orange
If you have a moment, we would deeply appreciate it if you could share your experience by leaving a product review on the Sarelle Dress's page.
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.