I had such a lovely experience shopping for my engagement party dress. The stylist was professional, sweet and gave me genuine advice, which made the whole process a breeze. Before my appointment, I... Toon meer
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Never again Terrible service They don’t answer phone call Will message you back few hours later They gave me store credit to use for one item in store I had to pay delivery fee twice and ret... Toon meer
The team went above and beyond to communicate with me and ensure my dress would get to me before my event. The product was well made, the sizing is inclusive and above all else I greatly appreciated t... Toon meer
Absolutely terrible quality and customer service. Received a dress that is completely unwearable as its totally see through. It's essentially a dress that you'd wear over a pair of swimmers - however... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
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Australian Formal & Evening Wear Label Please see real customer photos via our customer page @alamoursociety
Contactgegevens
Brisbane, Australië
- 07 3392 1345
- info@alamourthelabel.com
- alamourthelabel.com
3,3
Gemiddeld
2K reviews
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I love the shipping speed and the…
I love the shipping speed and the projection of the dress!
2 februari 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Terri,
Thank you for your lovely feedback!
We are so pleased to hear that you love your Dasha Gown:
https://www.alamourthelabel.com/products/dasha-silver
We look forward to having you purchase from us in the future ❤️
Kind Regards,
Alamour The Label
Pure perfection
I purchased the Nevali Emerald gown for a black tie gala. It fit like a glove! I got stoped so many time for compliments. It was packaged beautifully too! I do intend to purchase from them again when i have another function. Very happy with my experience .
26 januari 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Victoria,
We truly appreciate your kind words ❤️.
We know that you would have looked beautiful in the Nevali Emerald Gown; https://www.alamourthelabel.com/products/nevali-emerald.
We would greatly appreciate it if you could kindly share a product review for the Nevali Gown on the product page. Your feedback is valuable to us.
Looking forward to serving you again in the future and helping you find more amazing pieces that you'll love.
Kind Regards,
Alamour The Label
Beautiful dress! Andrea Beaded Gown - Birthday Celebration Sydney Opera House
Alamour The Label is one of my favourite brands! I have bought so many dresses from the company and never been disappointed. I recently purchased the Andrea Beaded Gown for my birthday at the Sydney Opera House. I received so many compliments about my dress! The fabric and cut fit perfectly. I have never felt more beautiful than I did that night. When I received the dress in the mail, it was packaged beautifully wrapped in a big white box. This company has always provided such a high quality products and customer service. Thank you Alamour The Label for making this evening so special! I felt truly amazing all night in my dress & received so much attention
29 januari 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Samantha,
Thank you for sharing your lovely feedback ❤️.
We're happy to hear about your experience with the Andrea Beaded Gown; https://www.alamourthelabel.com/products/andrea-beaded-gown.
Your kind words mean a lot to us. Thank you for choosing us, and we eagerly look forward to providing you with beautiful pieces for your next event.
Kind Regards,
Alamour The Label
Lesson Learned
I ordered the Grace dress in champagne and I was so excited for my daughter’s bridesmaid dress. It seemed like quality fabric and fit as the size guide was indicating that we’d only have minor alterations if any. We looked at Alamour’s Instagram account and it seemed like the company had high standards and sold high end products.
I was very wrong. The dress was made from
low quality, shiny satin which looked very tacky and shapeless. It needed to be altered in all places despite being a xxs. The colour was also off and looked more like gold than champagne which was an added disappointment. In summary, it looked nothing like the picture we saw and everyone who saw it in person told us to make a “what I ordered vs what arrived” TikTok as the difference was comical. Shein quality for a high end price. I felt so stupid for being “influenced” and getting ripped off by pretty Instagram photos.
We didn’t have the time to follow up on a cumbersome returns process which is based on exchange only, so we sadly had to make do. I emailed Customer Care to say how we felt fooled and heartbroken but they took zero responsibility and listed lots of excuses.
In the end they indicated that I had breached their policy by altering the dress and attempting to solve the problem caused by their poor quality product. The defensive representative seemed well versed in saying how they were working within the parameters of their policy and implied that they were doing me favour by offering a random $35 refund. I refused.
I have since read reviews elsewhere and my experience was very similar to others. I wish I read them sooner!
Silver lining is that my daughter is stunning and as the saying goes she can “make a potato sack look beautiful” which is exactly what she had to do.
I was out of pocket an extra $185 for my seamstress to work miracles on that dress. And I’m still saddened that I wasn’t savvy enough to check out more reviews before making such an important and expensive purchase.
Lesson learned and I hope this information helps someone avoid the disappointment we faced.
11 januari 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Melanie,
We're genuinely sorry to hear about your dissatisfaction with your experience at Alamour, and we are keen to address your concerns.
In our previous email exchanges, we have expressed our willingness to assist you. We were concerned to learn about your disappointment with the quality of the item you received. It is our mission to provide transparent and accurate descriptions of our products, including detailed information on the item's fabric content, to avoid any misleading information. We always encourage our customers to contact us with any questions or concerns regarding our products, as our policy is to offer store credit only.
Please note that the colour representation of dresses on our website might vary across different screens compared to the actual product. Additionally, external factors such as lighting and flash photography can affect the true colour of our dresses. This is why we strive to provide accurate colour descriptions within the product title or on the product page itself. If you have any doubts, we recommend reaching out to our team for further clarification.
Our Return Policy clearly states that items must be returned to our facility within 30 days of receiving them, allowing our customers sufficient time to decide on returning their purchase if necessary.
Upon being informed of the issues with your item, we were prepared to investigate further. Our policy allows for a repair or replacement in cases of faulty items. However, should you decline these options, our standard policy of issuing a store credit applies. Unfortunately, since alterations were made to the item before contacting our customer care team, we are unable to offer a replacement or store credit. Nonetheless, as a gesture of goodwill, we offered compensation of $35 AUD towards the cost of alterations.
We understand your frustration and hope that you can appreciate our efforts to serve our customers within the boundaries of our transparent policies, which are clearly outlined on our website. Your feedback is extremely valuable to us, and we are committed to enhancing our transparency.
Please feel free to reach out with any future inquiries or concerns. We value your feedback and are here to assist you.
Kind Regards,
Alamour The Label
The dress is incredibly nice
The dress is incredibly nice! I love it
25 januari 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Aseel,
Thank you for your feedback!
We're pleased to know you're satisfied with your Aleeza Gown. You can find it here: https://www.alamourthelabel.com/products/aleeza-dress
We look forward to providing you with elegant styles for your future events. ❤️
Kind regards,
Alamour The Label x
My whole experience with Alamour The…
My whole experience with Alamour The Label was first class from order to shipment to delivery! The dress was absolutely perfect for Magic Millions Race Day and I was stopped numerous times and complimented on the dress. This will now be my go to place for all my future events ❤️
13 januari 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Lovely,
Thank you for taking the time to leave us a review. We genuinely appreciate your feedback and are happy to hear about your positive experience with Alamour The Label.
We look forward to welcoming you back for another purchase ❤️
Kind Regards,
Alamour The Label x
Delusione, vestito non rispecchia immagine nel sito
Ho acquistato il vestito Karmira da questo sito spinta dalle buone recensioni, ordine effettuato il 24 novembre, essendo un vestito in pre-ordine è arrivato un mese dopo, ma non è questo il problema. Aperto il pacco noto con amarezza che la chiusura nel retro del corpetto del vestito non corrisponde alla foto sul sito, in quest’ultimo viene raffigurata una chiusura nascosta con gancetti, che lo faceva sembrare più elegante e meglio rifinito, invece a me è arrivato un vestito con una pacchiana chiusura a zip color oro, il vestito nel complesso sembra di bassissima qualità! Se sul sito fosse stata rappresentata la vera immagine del vestito non lo avrei comprato, evitando così di pagare 40€ in più, oltre al prezzo indicato per il vestito, tra imposte e spedizione. Sicuramente non vale i soldi che ho speso, non comprerò più nulla da Alamour!
23 december 2023
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Valentina,
We appreciate your feedback, and we're disheartened to learn of your dissatisfaction.
At Alamour, we prioritise delivering garments crafted from high-quality fabrics to our customers. To ensure transparency, we urge customers to reach out to our dedicated customer care team or refer to the comprehensive product details available on the product page. This information covers specifics such as fabric content, colour, and other essential details. It's crucial to be aware that our return policy is exclusively centred around providing store credit.
Given the circumstances, I recommend returning your item for an alternative that better suits your preferences. We are more than happy to assist you in finding the perfect piece that meets your expectations.
For any further questions or concerns, please reach out to our customer care team. x
Kind Regards,
Alamour The Label
Cheap products and horrible customer…
Cheap products and horrible customer service. Ordered a dress and pjs extra for expedited, came late and the dress looked nothing like the photos. Looked like a cheap curtain. I asked how I go about receiving a return/refund and I’m still having to go back and forth with a person via email for almost a month now. Ridiculous. Waste of money and energy.
11 januari 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Sharla,
Thank you for sharing your feedback with us. We sincerely value your input, and we're genuinely sorry to hear about any dissatisfaction you may have experienced with your garment.
At Alamour, we place significant emphasis on providing our customers with garments made from high-quality fabrics. To ensure transparency, we encourage customers to contact our dedicated customer care team or consult the detailed product information available on the product page. This information includes specifics such as fabric content, color, and more. It's important to note that our return policy is centered around store credit only.
We acknowledge that our shipping timeframes are estimates and not guaranteed, and unforeseen delays can occur. We advise customers to consider this aspect, particularly when planning for events with approaching deadlines. For a comprehensive understanding of our shipping and processing times, we direct you to our Shipping Info & Delivery Times page: https://www.alamourthelabel.com/pages/shipping-info-delivery-times
We want to emphasise that we have been willing to accommodate you within the parameters of our policies, which were agreed upon at the time of order placement.
If you decide to proceed with a return, please follow the prompts outlined in our return policy or through our recent email communication. For any additional questions or concerns, our dedicated customer care team is available to assist you. x
Kind Regards,
Alamour The Label
Faulty item
Received heels that were bent, the strap along the toe is so tight my sister who is 3 size smaller than me also struggled to get it on. The diamontes are about to fall off. I contacted them and all they could offer me was a store credit. I was advised that Alamour does not offer refunds for faulty items. I ordered with express shipping, shipping time was amazing, however I attempted to explain that I won’t receive the exchange in time for the event but they were very blunt and not very helpful and eager to hang up the phone. I’ve had to source new heels and informed that store credit is only valid for 12 months. I had no intention of returning these heels with an event, but no use for store credit that will definitely expire before I will have a need for it. I’ve ordered from the business before but definitely never again with how unhelpful they have been and a no refund policy even for a faulty item.
6 januari 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Seray,
We regret to learn that you are dissatisfied with your experience with Alamour, and we want to address your concerns.
Upon reviewing your order, we couldn't find any previous communication from you reporting a faulty product. Our records indicate a phone call and email, in which you mentioned the received shoes, were small. In response, we suggested sizing up for a better fit or choosing an alternative item more to your liking.
In cases where a customer receives a faulty item, our policy allows for a repair or replacement. However, if you opt against these options, our standard return policy applies, resulting in a store credit. Unfortunately, as we were not informed of the fault, we couldn't assess your request and offer an appropriate remedy.
Please refer to our Faults & Warranties policy for more details: https://www.alamourthelabel.com/pages/returns-policy
We understand your frustration and sincerely hope you recognise our commitment to accommodating customers within the framework of our transparent policies, clearly outlined on our website. Your feedback is invaluable, and we continuously strive to enhance our transparency.
For any further questions or concerns, please reach out to our customer care team. x
Kind Regards,
Alamour The Label
I ordered the Henrietta dress and I was…
I ordered the Henrietta dress and I was not disappointed. The style and fit was perfect . I wore it on New Year’s Eve to a gala dinner in Dubai and I was the belle of the ball😍 …. 10/10.
31 december 2023
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Ndidi,
Thank you so much for taking a moment to share your review with us.
Your feedback is highly valued, and we are so happy to hear you love the Henriette Lilac Gown: https://www.alamourthelabel.com/products/henriette-lilac
We cannot wait for you to purchase from us again in the future ❤️
Kind Regards,
Alamour The Label x
Great purchase!
I ordered a dress for my prom back in May and I fell in love with it when it arrived. No detail was left out, it arrived earlier than it was expected and the packaging was beautiful. The dress had no damage or mistakes and was accurate to size expectations. Great company and ready to assist if any help is needed!
2 januari 2024
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Keleigh,
Thank you so much for taking the moment to come back and share your review with us.
Your feedback is highly valued, and we are so happy to hear you love the Elyse Black Gown: https://www.alamourthelabel.com/products/elyse-black
Please reach out to our customer care if you would like any assistance with any future purchase, we're here to ensure your experiences with us are always exceptional.
Kind Regards,
Alamour The Label x
I absolutely loved my dress
I absolutely loved my dress! It was perfect for the gala I attended and it go here quick! Very happy with my order!
15 december 2023
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Adriana,
Thank you so much for taking a moment to share your review with us.
Your feedback is highly valued, and we are so happy to hear you love the Henriette Lilac Gown: https://www.alamourthelabel.com/products/henriette-lilac
We cannot wait for you to purchase from us again in the future ❤️
Kind Regards,
Alamour The Label x
Red Carpet Worthy
Absolutely LOVE Alamour The Label. Gorgeous red carpet ready gowns at a fraction of the cost. I’ve purchased three dresses from Alamour The Label, and they never disappoint. I’ve never had more compliments on my dresses before, and they’re all well-made and are just as beautiful in person as in the photos! They’ve also always arrived in a timely manner which is a relief. (I live in the States as a reference.) Definitely my go-to for evening wear!
9 december 2023
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Michelle,
We greatly appreciate your kind feedback!
We are delighted to hear you love your Cary Blue Gown:
https://www.alamourthelabel.com/collections/new-arrivals/products/cary-blue
We cannot wait to dress you for many more special occasions in the future. ❤️
Kind regards,
Alamour The Label x
Bad client Service
Dresses are pretty and fairly well made.
However ATL return policy is extremely wrong and dishonest towards clients. They clearly lack client service,
First of all, it is known that there are no refunds available. You know it when you purchase. You also know you have to pay for shipping the dress back - even internationally. So, yes, be aware.
Until then, everything is fine.
But when you want to use your credit, this is where ATL is very wrong and dishonest:
- You have to use your TOTAL amount in one purchase. Try to get RIGHT ON TARGET and let me know if it is possible. If not, well you end up spending more.
- anyway, it WILL COST YOU as you can't use your credit (which is YOUR MONEY) to pay for shipping
- you also CAN'T take advantage of website promotions, promo codes, if you use your credit. Which, again, is YOUR MONEY. So even if there is an online promotion - like Black Friday - you have to pay FULL PRICE for the items you want in ''exchange''.
They will never give you your money back. They will end up making more money on your back.
Be very careful when you order if you do not want to be stuck ordering something you don't really want just to get rid of this dishonest company.
1 augustus 2023
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Sam,
We appreciate your feedback, and it's disheartening to hear about your dissatisfaction. Please know that we are committed to accommodating our customers within the boundaries of our policies.
Our goal is to maintain transparency by providing accurate descriptions, including sizing information all within the item's description. We encourage customers to reach out to us with any queries or concerns about our products, as our Return Policy is designed to offer store credit exclusively.
Customers are responsible for any return shipping costs associated with their orders. We provide a premium return label service for swift return delivery. If you find our return shipping rates high; we suggest exploring alternative local shipping carriers for potentially more affordable options. You can contact your local postal service for a quoted price on the return.
The reason all store credits are set to be used all at once (by default) is to ensure our customers funds are not being forgotten. In the past, customers were forgetting about their remaining credits with us and was resulting in lost funds & did become very difficult for us to manage this. However, our policy does state that if you prefer not to utilise your store credit funds in one transaction in full; we are more than happy to split this at your request.
Regarding discount codes, our policy is specifically oriented toward serving as incentives for new purchases only, as outlined in our policies. However, we do honour discounts on exchanged items where the same style is simply exchanged for a different size.
For future purchases or concerns, we strongly recommend reaching out to our customer care team promptly for assistance.
Kind Regards,
Alamour The Label
Beautiful dress love the material
Beautiful dress love the material. Lots of compliments
1 december 2023
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Jane,
We appreciate you taking the time to leave us a review. We truly appreciate your feedback and are excited to hear about your positive experience with Alamour The Label.
We are excited to have you purchase from us again ❤️
Kind Regards,
Alamour The Label x
Golden Goddess
I wore the gorgeous “Corinna” gold dress to my formal. Loved that Alamour The Label caters to us more curvaceous queens- “thank you!”. This gown was stunning and was the talk of the evening!
30 november 2023
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Blessing,
Thank you for sharing your positive feedback with us!
We are so happy that you love your Corinna Gold Beaded Gown from Alamour; https://www.alamourthelabel.com/products/corinna-gold
It's wonderful to know that our product has met your expectations. We look forward to the opportunity of serving you again in the future. x
Kind Regards,
Alamour The Label
My GO TO online retailer for dresses!
I’m absolutely thrilled with my experience with this clothing company! From the trendy designs to the high quality fabrics, every piece I’ve purchased has exceeded my expectations! The attention to detail and craftsmanship is evident in every stitch. Not only does their clothing showcase the latest styles, but the fur is also impeccable. A definite 4 star rating!
30 november 2023
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Carla,
We're delighted to hear your positive feedback!
We are so happy to know that you love all your Alamour pieces and appreciate the quality. Your satisfaction is our top priority, and we're excited about the prospect of dressing you for many more occasions in the future!
Should you need any assistance with future purchases, please don't hesitate to reach out to our customer care team. We're dedicated to ensuring that your experiences with us are always exceptional.
Kind Regards,
Alamour The Label
Excellent quality
Excellent quality. Super fast shipping. Very impressed with the whole experience
27 november 2023
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Katie,
Thank you for sharing your positive feedback with us!
We are thrilled to learn that you love your Elsa Gown from Alamour; https://www.alamourthelabel.com/products/else-nude
We are delighted that our product has met your expectations and we look forward to serving you again in the future. x
Kind Regards,
Alamour The Label
Simona Dress
Lovely dress that is as advertised. Speedy delivery. Thank you
17 november 2023
Review zonder uitnodiging
Antwoord van Alamour The Label
Hi Louise,
We appreciate your thoughtful feedback!
We are so happy to hear that your shipping experience was excellent, and that you adore your Simona Dress! https://www.alamourthelabel.com/products/simona-dress
Should you need any additional assistance in the future, feel free to reach out.
Wishing you a wonderful day! x
Kind Regards,
Alamour The Label
Gorgeous gown
Gorgeous gown. Received so many compliments and felt beautiful.
18 november 2023
Review zonder uitnodiging
Antwoord van Alamour The Label
Dear Daryl,
We greatly appreciate your kind feedback!
We are delighted to hear you love your Elsa Nude Gown & Cassandra Rose Gold Heels;
https://www.alamourthelabel.com/products/else-nude
https://www.alamourthelabel.com/products/cassandra-rose-gold
We're happy that you are so satisfied with your purchase.
We cannot wait to dress you for many more special occasions in the future. ❤️
Warm regards,
Alamour The Label x
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