ALD Automotive UK Reviews 

Worst company, if a car you want to buy is attached to ald don’t buy it is my advice

Members of staff,to whom I have spoken have been extremely helpful .The customer service is excellent.

 Keira D is very helpful and kind

The lady I spoke to today, was very polite and helpful. She answered my questions in a very professional manor, and resolved all my issues.
I would definitely recommended your company to other customers.
Very well done.
Rob Jarvis.

Excellent helpful staff,
Thank you to Keira for sorting out my query quickly and efficiently.

“Customer” relations just do not answer the phone or reply to emails.
Sending me invoices that I have already paid and are not due. Awful company to deal with.

Edit … I’ve sent all the details they asked for and STILL no contact from “customer” relations

Olivia was superb
Great friendly professional service she was great

Excellent from start to finish. This is my second car with them and had nothing but positive experience.

Customer care post initial sign of is also brilliant.

I spoke to Caitlin today to learn more about what happens and what I need to do for the end of my lease contract on my vehicle. She was so helpful with clear advice and very helpful.

Paul spoke slowly and very clearly and didn’t have to keep repeating himself.
The helpful information he gave me was invaluable much more than I expected.
I was very impressed and would like to take this opportunity in personally thanking him.

They’re keen to send you letters and emails if you need go pay them money but if you try and contact them about a query especially by email - radio silence! Very l, very poor aervice I won’t ever use them again.

Extremely disappointing experience. The company made very little effort to contact me or work with me regarding my financial situation. There was no meaningful due diligence or attempt to provide support, discuss options, or reach a resolution. However, when it came to repossessing the van, they acted incredibly quickly. It felt like taking the vehicle away was a priority, while helping a customer was not. I expected much better communication, fairness, and customer care from a finance company.

THEN to comment you’ve sent a request but nothing has come through. How extremely unhelpful.

Finance was approved in minutes which was super helpful. It was a very complex deal (not due to LVS) and James Heal was amazing - helped me get it approved by all parties and finally over the line. It gave both of us immense frustration from the manufacturer but we worked together with a sense of humour everyday for weeks and got it done! Thank you.

Had issues with this company for near on 2 years, still on going, paid the balloon payment for my van over 18months ago and its still on the finance resister as finance owing? Sold the van twice and had to give refund both times to the buyer, got the van back now and unable to sell it, had 17 potential customer buyers all pulled out. The company is a total joke, next stop is mental health clinic and the law courts. Avoid at all costs, lex autolease are your best bet

Phoebe was very helpful and understood my issue, she got it sorted without any preamble and she was a pleasure to deal with 👍

I agreed to a 4 year lease of a “new”pre-registered car November 2023 understanding that I would be expected to maintain and service the vehicle and have it MoTd when appropriate. On 23/05 I received a letter from ALD dated 20/05 stating that the vehicle requires an MoT by 29/03! On checking check mot service gov.uk, I found the last MoT expired 28/03 and that there is also an outstanding recall on the vehicle. I can’t get a response from ALD at all. I am very angry that they, as the registered keepers, have failed to forward timely communication and this has left me at risk. Customer Service is appalling. Would not recommend, and will never lease again.
15/07/26 Edit/update - further to this review I received acknowledgement of my complaint which would be investigated and a response given within 8 weeks. That deadline has now passed and I’ve still heard nothing from them. Avoid, avoid, avoid!!!!

Dispute over a repair to my MG EV which wasn’t covered by my maintenance plan and I ended up paying more than £300 for.
As a gesture to good customer relations Teila from ADL phoned today and have offered to reimburse me.
Very impressed!

Sometimes, life can pull the rug from under you whilst you are plodding along nicely. More often than not you find, particularly with larger companies, you are met with a Goodfellas-esque "---- you, pay me". I was honestly expecting that when I called but thanks to the most helpful person at ALD, Christopher Thompson, I have had a hand up to get back on plodding! I am so happily surprised and cannot thank him enough, fantastic service.

I will have to write another bad review due to receiving the "Final Response" to my claim today. ALD have filled it with false information claiming the issue is actually fixed with my car (it isn't) and that I hadn't been in contact with Vauxhall to tell them I still had an issue (I had). They seem to have no closed my complaint that I've been waiting on for 3 MONTHS! Utterly awful company. Please get in touch to rectify this ASAP!!!