Aldo Shoes Reviews 

Aldo used to be good but ordered shoes recently and shocked at how badly it has gone down hill. They charge you £4 to return shoes now, even if they are faulty. They have no customer service - no phone number or instant chat. Their shoes are poor quality and don't fit properly.

Just one star for just one question. Unfortunately I notice that 2 sandals I bought for £19.00 pounds each came to a total price of £ 49.90 pounds. I just notice when I arrived home I was treated as a stupid woman by the young woman there. Thank you so much karma will be with you soon. Be prepared.

This is the second time I ordered something online and order being cancelled because of it being out of stock. The first time I ordered a pair of boots as they told me a couple days later that the order was cancelled due to it being out of stock when it should’ve been updated on their site way beforehand! Second time I ordered something off their site. I ordered the limited edition, Aldo Barbie cross bag on the Saturday. Assuming the item was still in stock, they didn’t say low stock or anything, and today my order gets cancelled because obviously they don’t have anything against people who buy 10 items only to sell it over on eBay for double or triple the amount of the item! If you’re going to have any limited edition, launches, add a limit of how many items people could buy at a time to prevent scalping! This is the last time I’m gonna order anything off the site. I much rather shop in person and if there’s any future of Limited addition launches, I would rather check in store if the items available in store.

The online customer service team is surely run by robots? I really don’t want to believe the replies I’ve had actually came from real people.

Ultimately the issue was my fault for ordering online and assuming Edinburgh would have a store I could return to if need be.

Turns out Ireland is my nearest….

We bought shoes in an original Aldo store in Mexico City. After only one day, the sole came off because the glue is extremely poor quality. From the outside the shoes look high quality because there is a fake seam on the sole that serves no purpose. We wanted to return the shoes. Unfortunately we lost the paper invoice. But we had the product number on the box and a digital credit card invoice as proof. We were treated extremely rudely and told without a paper invoice Aldo could not take the product back. Now we are left with a very expensive pair of shoes that are unusable after one day. Do not buy shoes from this company!

I bought pair of shoes at the weekend. They were patent leather. I tried them on whilst in the store and asked the assistant who was wear the same shoes if they stretch, she said no.
I have worn them for the first time today and guess what they have stretched and now loose. waste of £90, which I can't afford .
As per previous messages I know they won't respond this is why they have such a poor rating. I wished I had searched Trustpilot before purchasing

Visited Uxbridge branch. As soon as I enter I was overwhelmed by staff asking me if I needed their help. Following me the whole shop as if I'm a thief. Looked around for one second and I walked out. Not everyone welcomes your bother. Because of them, I will not return.I liked the shoe I saw. Even though expensive, I could afford it. Went to The Office next few shops down, and bought an alternative. The staff didn't bother me there until I needed their help. With all due respect I can see you IF I need your help. You treat people like they are intruding your land by asking that question. "Can I help you? ". It's offensive.
Leave people alone to do shopping. If they need your help they will ask you since you need their help to keep your business going. Why do you act desperate? Learn from big shops, they don't bother people. It's being kind. Mind you. By the way we are in London. Your business is visited by all races. Show you appreciation of multiculture by employing other races too.

I returned a pair of shoes that were to big. It was a loan to finally get the return information. Now I have been emailing, calling and chatting with Aldo reps and I think they are just taking the shoes back and keeping my money. It has been 3 weeks

I love the style and the quality. That was a gift and I love it.

My item arrived and the box was extremely dirty and damaged. The shoes were dirty as if it was a display shoe. Not impressed as the item cost more than R1000
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I made a return and never got the refund in my credit card so I went to the store and the woman gave me a phone number to call, I never got to speak to a person (just the machine and didn't resolve the problem) I tried the chat ( also machine ) finally I got to chat with a person that didn't resolve the problem either and I sent her proof of the return but is been almost a month and haven't heard anything, I feel like I've been robed because they took the shoes back and never got my money. The store is located at Northridge mall in San Fernando Valley CA. I have the receipts of the purchase and the return and sent them to the woman on the chat (Angie) she said that she was gonna follow up but never heard from anybody.

Avoid. Returned shoes that were very narrow. Chased for 3 weeks with no response to emails. Eventually got confirmation and then had to wait further 10 days for money to be received.

Went to store wanted 2 pair sandals salesperson order both pair waited 10 days 1 pair wrong color 3 size to small contact customer service spoke with Andrea whom said she couldn’t say her last name and that she was not allowed to let me speak with a manager concerning my issue she would send me a return label until then she couldn’t ship the correct shoes which would be 2 more weeks or longer because the local store didn’t have my size from the start all I need is what I paid for and confirmation by a manager that I will get what I paid for sooner than later Aldo quality is decreasing fast management what type of training are y’all handing down to your associates that you afraid to speak to customers about y’all mistakes

I previously wrote a five-star review for the Aldo cendrix sandals that I bought from Nordstrom Rack. After a month and a half, on a gentle walk with my family, the strap just split, and the sandals were rendered unusable. I reached out to Nordstrom Rack and they let me know that I was literally one day outside of their return window, and that there was nothing they could do. They advised me to reach out to Aldo directly. I waited over a half hour on Aldo's website chat. I understand that because I didn't buy the sandals directly from them, Aldo had no responsibility to me, but they could have done the right thing. They told me there was nothing at all that they could do. So now I'm a stay-at-home mom who fully intended to wear the sandals as my spring and summer go to, but have no sandals and no way of relinquishing my money to buy new ones. Absolutely terrible quality and terrible customer service from Nordstrom Rack and Aldo. Will not buy again, but they seemed unmoved by it. I hope you have a different and better experience.

PLEASE READ OTHER NEGATIVE REVIEWS BEFORE BUYING… Unfortunately i read afterwards and have had the same issues. Brought a pair of shoes which came up to big, so went through the returns process. You have to wait so they can ‘accept the return’ and then print off a returns label from Royal Mail and send item back, i tracked this and saw it got delivered but heard nothing from them unlike what they say on the website. Chased this up only to get automated email and wait for over 2 weeks just for them to ‘quality’ check and issue refund. Over two weeks later i got a refund which was far lower than expected, email them and i’ve been told its £3.95 for postage label and then £4 something for the delivery charge - Its the same thing. If i could give the company minis stars i would, seems every review is the same, GO ELSEWHERE for a better service they take your money and thats it!

Borsa che si è aperta nella cucitura nella parte sotto, alla terza volta in cui la indossavo. Portata da un calzolaio, mi dice che trattasi di un difetto di fabbrica non riparabile. Comprata al Coin di Roma, non l'hanno cambiata loro ( non trattano più quella marca ), né il punto vendita di via del Corso, né l'azienda. Senza parole.... Layla

The warsest customer service , I've been waiting for refund for ages , one day they say need to wait up to 2 weeks , and after 2 weeks i've contacted them again - they said up to 30days to wait. Finally return issued but not in full , i lost nearly £10.
Wouldn't recommend this shop !

Same issue as multiple other reviews - still waiting for a refund to be processed for faulty shoes received after an online purchase. Moral of the story - read reviews before ordering!