ALDO_Help Reviews 

I already displayed my review on Google . I’m going to use every platform imaginable. I had the worst Customer Service Experience ever. I purchased a pair of boots on line on July 17. 2026. I purchased them for a trip I was taking for my birthday on August 29. So I received them everything was fine, put them back in the original box. I went in my fabulous trip I wore the out to dinner about 3 hours. Come back to my hotel and took them off. So I was going to wear them the following evening and the zipper was stuck and I couldn’t zip it up. Frustrating! Do I get back to Fenver and thought since this is a manufactured issue I would have a hassle free return. lol. The clerk was a jerk. He said he called the manager and that the manager said NO. Seriously, I have been a loyal customer for years , but, this hit the camels back . I’m very dissatisfied!And for the clerk to call me hey BRO hey BRO your such a ?????. I can’t say what he actually said to me. WOW I hope the Manager reads this and if they have any dignity they will apologize !

i rush shipped a pair of shoes i needed for a funeral and received used shoes in the mail. i contacted customer service, provided pictures and they offered a 20% refund. If im paying over $150 for shoes they better be new! I told them that I wanted them to process the refund including my shipping. The 1st representative told me he processed the refund but said nothing about a return label. So, I knew he didn’t do anything. When I called back and got the 2nd representative this unstable creature told me I had 30 days to return the shoes but she hopes i’m not going to wear them to the funeral and then return them because then it wouldn’t qualify for a refund! You sent ME worn shoes! How did they even pass to be mailed to another customer! I sent you pictures less than an hour after delivery!! Worried about the wrong stuff!!

Also is the worst place to buy shoes I spent almost $300 on shoes and the shoes burst out in less than 3 months when I called them and send pictures they telling me that's their nothing they can do about it. I will NEVER buy another shoe's from them again

What POS shoes company. I used to buy a lot of shoes from them and always noticed how quickly the wore out, so I stopped buying them. Then my girlfriend gifted me a nice looking pair of white shoes that I have never worn for years. They were still inside the box. Decided to take them to a date to a vineyard followed by a nice dinner at same place after the wine tasting experience. Within 30 min at this gorgeous place, 90% of the sole detached cleaned. Had to kind of drag my feet’s so they wouldn’t flap to much. Extremely embarrassing. Reached out to costumer service, not because I was looking for a refund, since years had passed since the purchase, but just to let them know what a horrible quality these shoes have. NEVER AGAIN.

I ordered two bags from ALDO on sale to gift to someone. I paid the extra shipping as well. Only one bag was delivered. I complained to the help center about missing order and they sent me another bag few days later. Then I found that the new bag has missing accessories so I complained to them again. they told me I can keep the bag and tey will return 20% of the money i paid but the bag was defected as well so i did not take this offer. I returned the bag. Now I am waiting for the refund.
I have been in this process for the past 20 days. the person I wanted to gift already left.

Horrible company. They don’t mark final sale on their website until after you checkout. I’m stuck with $100 shoes that do not fit and they wouldn’t even let me exchange it for another size. Bad company. I hope they fail as a company.

You lost a customer for life not only because your shoe sizes are getting worse than the quality. But the main reason is you let me pay with Apple Pay and then I go to return and I need to get the physical card. i’ll never buy from you guys again.

so we are (whole family)is Aldo shoes costumers from a long time, and I hate to say that we will never purchase from them i don't know if its their policy and its legal but as a customer i am calling it day light theft i bought two shoes from Aldo shoes online and total was $199.28 shipping was free and i returned them they returned me only $188.00 and cut $11.28 for state tax (Maryland) oh common you will charge for the browsing and window shopping too under the state tax and state of Maryland elections are coming soon you will took money as a tax which luxury i didn't have we bought these shoes for our daughter for she can wear for the long hours thinking her feet not hurt its not luxury its a basic human need to have good shoes they are not a big brand brand and they were too big for her Maryland have no good health insurance if our feet hurts wearing poor shoes? no jobs! one person is earning for is depending on him.

Hace más de 2 semanas que devolvi en Broward Mall los zapatos que compre. He tenido que llamar dos veces y tener largas llamadas con customer service y al momento no recibo mi refund

I visited the Aldo LaSalle, ON
N9H 2N2 Outlet today with my partner and our two toddlers (ages 3.5 and 1.5). As any parent knows, shopping with young children is a challenge, and we were doing our absolute best to manage them while taking turns browsing. While I appreciated a staff member alerting me when my eldest stepped toward the exit, the experience was completely ruined at the checkout.
​The cashier spoke to us with a demeaning tone and zero empathy, stating they weren’t there to “look after our kids.” It was incredibly insulting, especially since we were clearly struggling and doing our best to keep them contained. Instead of understanding, the staff chose to argue. We felt so unwelcome and disrespected that I walked away from a $300 purchase and left it at the counter. We won’t be returning to a store that treats families with such unkindness.

Very disappointed with my recent purchase from ALDO. The shoes looked great at first, but after only a short time of normal use, they became damaged and started falling apart.

For the price I paid, this level of quality is simply unacceptable. I expected much better from a well-known brand like ALDO.

This experience has definitely affected my trust in the brand. I hope ALDO takes this seriously and improves both product quality and customer service.☹️☹️

Aldo customer service representative are the most rude, unprofessional and do not help with any issues. I received the wrong shoes & the representative said so what people make mistakes. I called again got a different representative and she was rude and nasty also.

Had a terrible experience with aldoshoes.com.ph
They never gave me back my refund after returning the bag that I ordered. It was never used, and I only opened the package to see the bag. It was too big for me, and I returned it the next day. It's been a month already and I only get the run around from their customer service.

The return policy doesn’t make any sense. I wore a shoes once that I bought recently to check the fit, and even though it was the right size, the fit was not right. And the shoes actually made my feet swollen and had blisters just with 20 min of use, when did my research and found out that is because of the steep pitch of the shoes even with just 2.5” height of the heels. That is basically poor design of the heels.
The shows is no longer use for me. When I mentioned this to the agent, she mentioned it is ineligible because I worn it once. When I questioned, as to how am I supposed to check the fit without wearing it, she didn’t have a response for it.
The heels cost $122, which is poorly designed and uncomfortable.
Disappointing customer service and return policy.
Will never go back to ALDO for any purchases. I would rather prefer brands that value customer service and satisfaction.

Horrible. I bought 2 purses and just received 1. They didn’t even notified that it was out of stock or anything And I paid for it no refund or anything.

Purchase a purse the end of September, delivery & package was ok, but about a week ago notice the 4 bottom corners of the purse they fading ,I dont used my purse on daily basis, today Nov 3 I spoke with customer service his name is Isai to mentioned my problem ,after all the explanation for my surprise he said since,they dont provide for insurance ,never thought of insurance when purchase a purse (weir) I will probably get parcial refund wich it will be $16 dollars from $74 dollars purse , is not even about the money is the purpose of the cheap material they used ,I could had gone to any store & buy any purse cheaper & long lasting wich I done in the past I had cheap & somewhat more expensive purses & trust me they last much much longer , Aldo is not what I though it will be, never will buy anything again .

I’ve been a regular Aldo customer, but I’m really disappointed with my last purchase. I bought a pair of shoes about a year ago and wore them only for 4–5 months. Despite very light use, the outer leather layer (which seems synthetic) started peeling off. The shoes have been sitting unused for months, yet they still deteriorated.

I don’t have the receipt anymore since it’s an older order, but it’s frustrating to see this kind of quality from Aldo. I expected better durability from a brand known for style and craftsmanship.

Had a bad experience at the ALDO store in Square One Mall, Mississauga. I went back to ask about a pair of earrings I bought three days ago — the package said 3 earrings but only had 2. The staff member, Anna, was rude and unhelpful, accusing me of losing one instead of checking the issue. I even showed her that their own display had the same problem, but she still didn’t assist. Very disappointing service.

Went in store to purchase a pair of boots at the Aldo location inside Carrefour Laval, since I had been given a coupon to use. At first they could not even find the boots to try on even after telling me they had them and the associate brought me the wrong boot to try on twice (the same wrong boot btw). So I asked to try in a different colour so I could order them online. Then I asked if the associate could order them for me for pick up, but due to technical difficulties she could not. Okay fine whatever. So I place an order for pick up for the Satori brown boots for pick up at the exact same location I had just left so I don’t know why she couldn’t place the order. Anyways I pick up the boots and get home and open the box to realize that the left boot has been worn since the Heel/bottom is scuffed and the boot itself was not stuffed with paper the way the right one was. It is also scuffed at the front top which is visible when comparing the two boots side by side. I take a picture for proof and wait until Monday to call customer support after trying a million different ways to contact them via email (impossible btw). Even after sending them proof of the used left boot in comparison to the right one AND the representative agreeing with me there was basically nothing they could do. I was offered three options: 1. I could attempt to go back to the store but I was not guaranteed they would even take them back!, 2. I could send them back and place a new order with no guarantee it would not happen again.. 3. I could get a partial refund of 25% and nothing more even though one boot has a visible light patch and is used so basically half the product is used/damaged. I chose the third option because 1 and 2 offered me no guarantees even after asking if customer support could contact the store to guarantee an exchange. If I had bought them in store and inspected the purchase then it would be fine since I can obviously understand people try them on BUT I ordered these online I expect them to be brand new!! Don’t even bother trying to find an email to reach them for North America (Canada) there isn’t one. Their chat bot is useless as well and although the representative was kind, the options he gave me offered no guarantees over their merchandise even after I tried offering other solutions like an exchange (he said the store might not take them back??? Why not??). Like I was willing to drive back to the store to just simply swap the left boot out. So be advised unless you see the product in person you can basically get anything via online order. It’s obvious I just got the demo left boot they keep out or something. And I’m certain it wasn’t the stores demo because these had shipped from elsewhere so they should have been brand new!

Edit: 3 days later and the meagre 25% refund they gave me got charged as a payment on my card as confirmed with the bank!! This is exactly why I had to ask the guy to give me PROOF of the return by email!! This is beyond ridiculous that I now have to attempt to get into contact with them AGAIN because they charged me for my refund. Never shopping at Aldo or their other brands again. Honestly…

DONT EVER GIVE THEM YOUR EMAIL ADDRESS, YOU WILL RECEIVE 2 TO 3 EMAILS PER DAY AND EVEN WHEN YOU SEND THEM A COMPLAINT THEY NEVER STOP