Dynamite Clothing Reviews 

The online order is taking too long to get to my house!

The Conestoga Mall in Waterloo has great staff! Everyone was very helpful and kind. I love my jeans!

I entered the Guildford location 10 minutes before closing and asked if they had any black satin skirt. The young lady responded by saying ‘we will be closing soon’. Very poor customer service. I did not feel welcomed.

To say the least, said young lady eagerly attended to other persons who walked in after me.

Della came from the back to attend to me, she was amazing.

Loved the dress. Great fit. Best quality fabric.

The person working the fitting room was amazing and at checkout they honor my discount even though it expired by a day

I shop at Dynamite often, and spend a good amount of money here each year. I did purchase a number of items and was asking to exchange a defective product. Zero solutions from your employee, just a solid NO as tags were off. I do not return items often. The response to me was very snotty and rude. At least look at what the issue is, and give me someone to contact about it. $80 shirt, ripped and
Cannot wear it. Not even a month old.

I was greeted with a smile, and the two employees there were fantastic! I came in on a mission and found the perfect pair of pants!

Vous ne m’avez pas envoyé la bonne grandeur.

J’ai reçu un 2 au lieu d’un 8

Amazing selection of dresses, employees were very helpful, and I had a great experience

Im missing an item from my order

The store has a pleasant atmosphere. Lots of choices to shop.Very good customer service.

Staff was friendly, selection was excellent for the size of the store! I would recommend. Only issue is the changing rooms and the curtains are a little weird.

Store was clean and well organized. Staff were helpful but not pushy.

I have purchased 3 pairs of jeans from dynamite in the past, I still have them and still ware them. I recently purchased 2 new pairs of jeans online , I know my size and confirmed the size with the jeans I already have from dynamite , when the jeans came in they were both way too small , the website never stated fits smaller than usual, they were final sale , and I know final sale has restrictions on returns and money back . Website should state fits smaller

On top of loving every single piece from dynamite I loved the staff so welcome and helpful !

Bon service me donnait des choix à essayer

I hate leaving reviews like this because I know they can impact a company, but my experience with Dynamite’s customer service was extremely disappointing.

I recently placed a $500+ apparel order from Dynamite and was genuinely excited to receive the items because I had purchased them specifically for an upcoming business event I was speaking at. Unfortunately, two days after receiving the tracking information, I noticed the package was no longer moving within the FedEx system.

To be clear, I understand that a package getting lost in transit is not necessarily Dynamite’s fault. What was incredibly frustrating, however, was how the situation was handled once I reached out for help.

In past situations like this with other companies, the retailer has contacted FedEx directly, opened a claim, and worked with the carrier to locate the package. With Dynamite, the support team essentially put all of that responsibility on me as the customer. I was told I needed to contact FedEx myself, figure out what was happening with the package, and then provide Dynamite with documentation confirming that FedEx considered the package lost before they would even file a claim.

I understand that a package may need to officially be deemed lost before a claim can be filed. What I don't understand is why the customer is expected to do all of the legwork between the retailer and the shipping company. Dynamite chose FedEx as its carrier, and I would expect the company to work directly with its shipping partner to resolve an issue like this.

What was even more disappointing was the lack of any effort to provide a solution while this was being sorted out. There was no offer to send replacement items, provide a promotion code so I could reorder, or even proactively discuss a refund. Instead, I was essentially left to figure it out myself while more than $500 of my money was tied up in an order I never received.

And now, FedEx has officially deemed the package lost, yet I have still not received a claim notification, an update, or any communication from Dynamite regarding next steps. So even after the package has been confirmed as lost, I am still left waiting and having to follow up myself.

I was especially disappointed because I had been looking forward to trying these pieces on and potentially becoming a repeat customer. After this experience, though, I don't even want to go through the process of trying to replace the order.

The lost package itself was unfortunate. The customer service experience afterward is what ultimately left me feeling that Dynamite simply wasn't willing to take ownership of helping resolve the situation.

It’s as if there were no employees!

Super accueil et service

Love the clothes! Easy to track the shipment. Great experience