Alensa.ie Reviews 

1.368
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Always great service, fast delivery to Ireland & best prices. Buying my lenses from Alensa for 2 yrs now, highly recommend. Thank you so much Alensa!

Beoordeeld met 5 van de 5 sterren

Flawless from start to finish. I ordered a pair of sunglasses that I'd had my eye on for a while. Ordered on the Saturday evening, I received them on the Tuesday. Well packaged and they look fab! I've... Toon meer

Beoordeeld met 5 van de 5 sterren

usually great but on this occasion my parcel has never showed up. It has been marked as out for delivery the last 6 days with no sign of it anywhere and cannot be located *edit* After speaking wit... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

First started ordering contacts and they’ve always delivered on time and never had issues with the quality of care, the product it self etc. I have also purchased prescription glasses as I needed an e... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Contactlenzen leverancier
  2. Brillengroothandelaar
  3. Zonnebrillenwinkel

Over Alensa.ie

Geschreven door het bedrijf

Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(1.368)

125 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren
Logo Alensa.ie

Antwoord van Alensa.ie

Hello SIubhan,

Thank you for the positive review. It is very appreciated.
We are glad to hear that your parcel has arrived quickly!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 1 van de 5 sterren

I haven’t received my parcel

I haven’t received my parcel - it’s ended up in cork! I live in Louth - I provided the correct address - the parcel is still in cork!

1 augustus 2025
Logo Alensa.ie

Antwoord van Alensa.ie

Hello,

We are sorry to hear that your parcel has not been delivered yet. Please contact us at info@alensa.ie with your order details so we can investigate the issue with the couriers and get this resolved for you as quickly as possible.
Thank you for your patience.

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Excellent products and service!

Excellent products and service!
And a very good price

31 juli 2025
Logo Alensa.ie

Antwoord van Alensa.ie

Hello Alan,

Thank you for the positive review.
We are glad to hear that you are happy with our products, service, and pricing.
Your support means a lot to us, and we look forward to serving you again!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Delivery in one day !!

The order arrived exactly in the following day. Everything perfect.
I have bought many times lenses from competitors , none of them delivered the order in one day. I find this very important because some times I was out of lenses and service provided by others was not that fast. Packaging and freshness of contact lenses is amazing. Expiring in 2029.
Also the price was unbeatable. I will buy again.

29 juli 2025
Logo Alensa.ie

Antwoord van Alensa.ie

Hello,

Thank you for the positive review. It is very appreciated.
We are glad to hear that you are satisfied with the quick delivery and the quality of the received product! It is great to know that we have managed to meet your expectations.
We wish you a nice day and look forward to serving you again the future as well!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

My initial review was not a good one but that was due to UPS being incompetent. The Customer support I received from Alensa was excellent and all my previous purchases have been without issue.

29 juli 2025
Review zonder uitnodiging
Logo Alensa.ie

Antwoord van Alensa.ie

Hello Laura,

Thank you for the positive review.
We are sorry to hear that UPS caused issues with the delivery, but we are very glad we were able to assist you and turn the experience around. We truly appreciate your continued trust in Alensa and are happy to hear your previous purchases have gone smoothly.
If you ever need anything, please feel free to reach out to us.


Kind regards,
Alensa Customer Service Team

Beoordeeld met 3 van de 5 sterren

Good service but …

Good but unfortunately if you live in West Cork the couriers, Lastway and UselessParcelService are beyond a joke. Delivery is at their convenience , not yours, the customer. The last two orders have been painful so I will be going elsewhere in the future.

29 juli 2025
Review zonder uitnodiging
Logo Alensa.ie

Antwoord van Alensa.ie

Hello Rob,

Thank you for your feedback, and we are sorry to hear about your negative experience with the couriers.
While we rely on third-party couriers to complete the deliveries of the orders, we understand that service can vary depending on the provider and location. We will, of course, be reviewing our delivery partners and looking into ways we can better serve customers in areas like West Cork.

We truly appreciate your support and hope you'll consider giving us another chance in the future. Your experience matters to us, and we are committed to improving it.

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Always arrive on time. placed an order and paid extra for 1-2 days, called up customer service and they reasssured me they would mail monday and i got them wednesday. fantastic. would love a little discount code for all the loyal custom

14 juli 2025
Logo Alensa.ie

Antwoord van Alensa.ie

Hello Claire,

Thank you for the positive review.

We are glad to hear you have had excellent service and that our team has been punctual and helpful. Your loyalty means a lot to us, and we will pass along your suggestion about a discount code.

Thanks again for your support!


Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Great service

Fast shipping. Great prices, good quality and Large selection of products.

8 juli 2025
Logo Alensa.ie

Antwoord van Alensa.ie

Hello Anna,

Thank you for the positive review.

We are glad to hear you are happy with our fast shipping, great prices, product quality, and wide selection. Providing a smooth and satisfying shopping experience is what we strive for, and it is great to know we met your expectations.

We wish you a great day and look forward to serving you again!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Fast delivery

Fast delivery, no mistakes in order, long experience from Ukrainian site.

7 juli 2025
Logo Alensa.ie

Antwoord van Alensa.ie

Hello George,

Thank you for the positive review.

We are glad to hear your order arrived quickly and without any issues. It is also wonderful to know you have had a positive experience with us, including from our Ukrainian site — your continued trust truly means a lot.

We wish you a great day and look forward to serving you again!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Quick delivery

Quick delivery. Good range. And well priced

3 juli 2025
Review zonder uitnodiging
Logo Alensa.ie

Antwoord van Alensa.ie

Hello Mark,

Thank you for the positive review.
We are glad to hear that your parcel has arrived quickly and that you are satisfied with the range of products that we offer and their pricing.
Your support is very appreciated and hope to see you again soon!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

I ordered my lenses and received them…

I ordered my lenses and received them the next day.

2 juli 2025
Logo Alensa.ie

Antwoord van Alensa.ie

Hello Gerard,

Thank you for the positive review.
We are glad to hear that your parcel has arrived quickly.
Your support is very appreciated and hope to see you again soon!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

I had good experience purchasing in…

I had such a good experience purchasing in Alensa.ie

6 juli 2025
Review zonder uitnodiging
Logo Alensa.ie

Antwoord van Alensa.ie

Hello,

Thank you for the positive review. It is very appreciated.
We are glad to hear that your experience has been a good one. We really appreciate your support and hope to see you again soon!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

All lens and accessories arrive ahead…

All lens and accessories arrive ahead on expected time. previously when i ordered wrong item in error, changing it was straightforward and no hassel

11 juni 2025
Logo Alensa.ie

Antwoord van Alensa.ie

Hello Niall,

Thank you for the positive review.
We are glad to hear that the parcel has arrived within the expected time and that all was well. We are also glad we could quickly resolve the issue with the incorrectly ordered item. Your satisfaction means a lot to us, and we are always here to help if you need anything in the future.

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Order was processed efficiently

Order was processed efficiently. Lens were delivered in two working days …,

11 juni 2025
Logo Alensa.ie

Antwoord van Alensa.ie

Hello Sharon,

Thank you for the positive review. It is very appreciated!
We are happy to hear that your contact lenses had been delivered quickly and that you are satisfied with our efficient ordering process.
We wish you a great day and look forward to serving you again soon!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Great service, fast delivery

Great service, contacts took 2 days to arrive at my door.

4 juni 2025
Logo Alensa.ie

Antwoord van Alensa.ie

Hello Chris,

Thank you for the positive review. It is very appreciated.

We are happy to hear that your contact lenses have arrived quickly and on time. Providing quick delivery is one of our main priorities and and it is great to know we met your expectations.

We wish you a great day and look forward to serving you again if you ever need anything else in the future!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Fantastic service and really fast…

Fantastic service and really fast delivery - was with another company for over 10 years and am so glad I made the switch to Alensa - much better value for money also .

6 juni 2025
Review zonder uitnodiging
Logo Alensa.ie

Antwoord van Alensa.ie

Hello Una,

Thank you for the positive review. It is very appreciated.

We are glad to hear that you are happy with our service, fast delivery, and pricing. We look forward to continuing to provide you with excellent service.

Thanks again for your support!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren
Logo Alensa.ie

Antwoord van Alensa.ie

Hello,

Thank you for the positive review. It is very appreciated.
We are glad to hear that you found the received product to be good and that you are satisfied.
We wish you a great day and look forward to serving you again if you ever need anything else in the future too!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Very good company to deal with

I’m a regular user of Alensa, they offer amazing value on a huge range of products. Fast delivery too 👏🏻

13 mei 2025
Review zonder uitnodiging
Logo Alensa.ie

Antwoord van Alensa.ie

Hello,

Thank you so much for your continued support and for your feedback!

We are glad to hear you appreciate the value and variety we offer, along with our fast delivery. Your kind words mean a lot to us and motivate the whole team to keep doing our best.

We wish you a great day and look forward to serving you again soon! 😊

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Prompt delivery , good value , quality lenses . Easy ordering process .

22 mei 2025
Review zonder uitnodiging
Logo Alensa.ie

Antwoord van Alensa.ie

Hello,

Thank you for the positive review.
We are glad to hear that you found our service to be excellent and that your parcel has arrived quickly. Providing quality products at a good value is one of our top priorities and we are happy to hear that we met your expectations in this regard.
Your feedback is very appreciated and we look forward to serving you again in the future as well!

Kind regards,
Alensa Customer Service Team

Beoordeeld met 5 van de 5 sterren

Very fast delivery.

Very fast delivery.. product was exactly what I ordered.. and a free gift too.. excellent service

16 mei 2025
Logo Alensa.ie

Antwoord van Alensa.ie

Hello David,

Thank you for the positive review. We are glad to hear you were happy with the fast delivery, your order, and the free gift. We truly appreciate your support and we look forward to serving you again in the future as well!

Kind regards,
Alensa Customer Service Team

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