Alfred & Co. London Reviews 291

Ordered a chain for my boyfriend’s birthday. Albeit left it to the last minute but delivered in exceptional timeframe. Received with the tag engraved and he loves it.
Stainless steel but so shiny. My only grumble the engraving £7.99 a little steep.

Placed order on 25th of June. It is now 15th of July and haven’t received any item or tracking information despite receiving order confirmation. They’ve also taken the money out of my bank account and won’t reply to any emails or Instagram dms. Robbing b***tards with hurrendous customer service. Do not buy from this website!!!!! Convinced the good reviews have been paid for

i received an empty packet and customer service is terrible i order a bracelet and wristband i received an empty little letter in a mail at my house 

Great product, Rapid delivery

Bought a chain as a gift and the chain has broken after less than 1 month of use. No reply to emails asking for support. Very disappointed.

Very good value for money. Far better than I expected and the engraving was perfect. Will be buying more

Really pleased with the curb bracelet I ordered and received it within 2 days of ordering. Excellent communications from the company, quality product - will be recommending.

Fast delivery real gold good for your money

I ordered a bracelet on the 8th of June, got the order confirmation and confirmation of my express shipping that I paid extra for! I haven’t received any tracking info only an order number! I haven’t emailed multiple times using their contact us form on the website and still heard nothing! It is now the 21st of June and still not received my order or a reply from any emails and I’m now £40 short without any item to show for it! I just want the item or a refund so I can purchase else where! Steer well clear of this shop as their customer service is shocking and they don’t even bother to deliver items !

A really nice quality chain and excellent value

Absolutely fantastic sent in and received in a few days and excellent materials. The product is definitely a 10 out 10.

I ordered a 22 inch chain necklace on the 9th June and paid extra for express delivery (1-3 days.)which means that it should have been delivered between the 10th and 12th of June. One day after ordering the item I received an email from royal mails tracking system, telling me that it was expected to be delivered on Wednesday the 11th June, however it never was. I then emailed Alfred and co TWICE regarding the issue and it is now Monday the 16th of June and I still haven’t had any reply from Alfred and co and the last update I had from Royal Mail was on the 12th June, and the tracking information said that my item was “sent to Mount pleasant WC Delivery office in error.” I can understand that this isn’t necessarily Alfred and co’s fault, however the fact that they have ignored my emails is absolutely disgusting. How can you claim to be a great company and then ignore a customers emails about a genuine enquiry? I probably will never be ordering from this company again, and I would advise everyone to stay away!

so happy with my new chain and bracelet set 10/10

Lovely item of jewellery, looks and feels like a quality chain,my grandson is going to love it. Cannot fault the service delivery or price. Would definitely buy from Alfred & Co again.

I received a bracelet as a gift and I love it - great quality

Ordered item for father's day. Received no tracking information. I emailed, filled in online form and messaged on Instagram and Facebook and had no response. Took my money and no item

Quick delivery quality chain purchased for my partner box was lovely.

I won’t go anywhere else I love Alfred & Co. for their great service and jewellery