Allara Health Reviews 

So far so good. First appt. ended with some lab work orders, was able to follow up with a registered dietician through the platform as well. Had my follow up last night and after going through the bloodwork results, I was given a care plan that took my needs and lifestyle into account, as well as referrals to the necessary specialists. I have a follow up with the dietician tomorrow and I'm excited to continue on this path with Allara and their excellent providers towards reaching my health goals

I genuinely do not understand how Allara Health can call itself a healthcare company when actually getting help from them is nearly impossible.

The lack of communication is completely unacceptable. I have sent MULTIPLE messages trying to get assistance and have been met with silence. Not a delayed response. Not an inadequate response. No response. Meanwhile, these aren’t questions about a clothing order or a subscription box—we are talking about healthcare and prescriptions.

Prescriptions are not being sent in as they should be, leaving me repeatedly chasing down a company I am PAYING to manage my care. When medication is involved, communication and follow-through are not optional extras. They are basic responsibilities of a healthcare provider.

And here’s the part that makes the lack of response even worse: there is no functional customer-service phone line for patients to call.

Think about that. A healthcare company that handles appointments, medical care, billing, and PRESCRIPTIONS does not provide me with a reliable customer-service number where I can call, speak to an actual person, and get an urgent problem resolved. Instead, I am expected to send messages through their system—the same messages that apparently disappear into a black hole.

So when Allara doesn’t respond, what exactly is the patient supposed to do?

Then there is the billing documentation. Why should I have to repeatedly chase a healthcare company for receipts for money I already paid them? Providing patients with documentation of their payments should be one of the most basic administrative functions of any legitimate healthcare operation.

And if you’re thinking, “I’ll just handle everything online,” good luck with that too.

The app doesn’t work properly. The website doesn’t work properly.

These are the very systems patients are supposed to depend on because Allara doesn’t provide a functional customer-service line. So when the technology doesn’t work AND nobody answers messages, patients are effectively locked out of getting help.

Let’s recap:

No reliable customer-service phone line.
Messages repeatedly go unanswered.
Prescriptions aren’t reliably sent.
Receipts aren’t reliably provided.
The app doesn’t work properly.
The website doesn’t work properly.

Yet somehow, patients are still expected to pay for this experience.

What exactly am I paying for?

Telehealth only works when the “health” part actually happens. You cannot build a healthcare business around convenience while making patients fight through broken technology, unanswered messages, missing prescriptions, and nonexistent phone support just to receive basic service.

What makes this particularly unacceptable is that patients seeking this type of care are often already dealing with complicated health concerns. The LAST thing they need is the additional stress of relentlessly chasing their healthcare provider just to get prescriptions and basic administrative needs handled.

I have been patient. I have messaged repeatedly. I have tried using the channels Allara provides. At some point, telling patients to “contact Concierge” stops being a solution when Concierge does not answer and there is no customer-service line to call when they don’t.

I would strongly caution anyone considering Allara to think very carefully before signing up. Ask yourself what you will do if you have a problem with your prescription, billing, or account and nobody responds to you—because based on my experience, there may not be a human being you can simply call to resolve it.

A polished online presence and promises of convenient specialized care mean absolutely nothing if the infrastructure behind them cannot reliably support the patients who are already paying.

Healthcare requires communication, accountability, accessibility, and follow-through. Based on my experience, Allara has failed spectacularly at all four.

Patients should not have to beg a healthcare company to provide the healthcare services they already paid for.

Update:

They reached out after MULTIPLE complaints on multiple platforms…… was the issue resolved??? NOPE Not at all!!!

I have spent years suffering and knowing something was wrong. I spent years trying to get my doctor to listen and work with me to find an answer. It wasn’t until I joined Allara Health that I felt heard and validated. Within a month of my first visit, I have answers and am on a path to better health! I am no longer alone in this journey and am not having to fight for help! Allara Health is worth every penny I have spent!

I felt like my doctor was competent and kind. I felt understood when I over explained my answers. She had lots of solutions to problem specific to my situation.

Best healthcare experiences I’ve ever had. If you’re a woman of color, this is a great place to find representation in the industry and get the care you deserve. I have finally found a nurse practitioner and dietician that make me feel comfortable and heard.

The Dr is kind, listens, does not seem in a rush, and very thorough. I feel comfortable and confident with the care I am receiving.

Awesome team of professionals

Larissa is fantastic!! From our very first session, she taught me so much about what to prioritize and how to view my plate from a better perspective! I’ve learned so much from her and I’m excited to keep implementing everything! 🥦🍎

My nutritionist Pallavi Manuri was an attentive listener, great expertise and empowering in helping me set goals and attain them. She listened and was very personable yet firm. Wonderful experience. Great provider

"I have noticed that your provider network relies heavily on Nurse Practitioners (NPs) rather than physicians. If my insurance is being billed for a medical appointment, I prefer and expect to be scheduled with a licensed physician (MD or DO)."

Based on my first experience, I was really impressed by the care provided by Phoebe. She listens with intention, asks great questions, is incredibly knowledgeable, and prioritizes a holistic and personal approach to diet and nutrition.

The providers I see (endocrinologist & RD) have been empathetic listeners and try to find ways to not only make my symptoms lessen now but manage them in the future.
Allara RX will hopefully be easier to work with in the future with fulfilling prescriptions in a timely manner. Also, the concierge team has been helpful, but the timeliness of responses and eventually a resolution needs improvement within the app.

She always listens and is always holding me accountable for whatever we planned in the previous session. She does this so pleasantly and is always trying to help me be the best that I can be. I never feel rushed. Definitely recommend!

I’ve had such a positive experience with Meghan at Allara Health. She is incredibly knowledgeable about PCOS and took the time to really listen to my concerns and symptoms instead of making me feel rushed or dismissed. I really appreciated how thorough she was in explaining my options and creating a plan that felt personalized to me.

It’s refreshing to work with a provider who truly understands PCOS and how much it can impact different aspects of your health. Meghan made me feel heard, supported, and much more confident about managing my PCOS. I would absolutely recommend her to anyone looking for compassionate and knowledgeable PCOS care!

Allara is very difficult to get ahold of when you have questions, particularly billing/ insurance questions. I had one appointment with a WHNP in a different state and am perfectly happy with that session, at the end she scheduled me for a simple follow up about a month later.
Between the two appointments my health insurance changed. I contacted Allara and they emailed me and said that they were in network. Then I got a bill for $150 instead of my $30 copay for that follow up. I spent weeks emailing them to ask what happened, contantly got automated responses, one time they closed my thread in the app without answering AT ALL. On the third try I got the same run around AGAIN. Being told that my inquiry was going to a manager but then getting the same automated answer that my STATE ins't included.

My state not being covered is fine, what is NOT fine is being informed that it was and then being billed for FIVE TIMES the price afterward. The constant automated responses and then the same stock answer even when I supposedly got to a real person are aggravating and disheartening. Even a basic apology would go a long way.
Summary: TERRIBLE customer service and not worth being hit with unexpected bills when they lie to you.

Finally, a stress free way to get the care I need.

I enjoyed meeting with Joey Sjostrom, RDN for my nutritional consultation. She really took the time to explain things in detail and listen to me and my concerns. It is honestly the first time I've felt truly listened to in quite some time and this may be exactly what I need to get on the right track.

The experience has been great so far. I have only met with a provider and done lab work after my first appointment, but I have no complaints. I was hesitant to try Allara because I was worried about hidden costs or a membership fee, but it seems like my insurance is covering everything to date. My provider was very thorough and listened to all of my concerns during our zoom appointment. I did not feel rushed through my appointment at all and left feeling like my symptoms were explained to me better than with my PCP.

Allara has completely redefined my standards of healthcare. Prior to my experience with an Allara Doctor, I was in a lot of pain, struggling with heavy fatigue, and debilitating symptoms in relation to hormonal dysfunction. My health was equivalent to a car with all the check engine lights on. Although I was apprehensive about a Telehealth approach, I was able to find a fantastic Doctor through Allara who is detail oriented, actually listened to my symptoms, and gave effective guidance.

What surprised me the most is how easy both the online platform and app are easy to navigate. Quick notifications, easy access to files and post appointment notes are convenient. I also really appreciate the resources and symptom check in on the app.

I highly recommend Allara to anyone who is looking for focused care and truly wish I had found this sooner!

I like the personalized care and time provided by the Dr and np.
I highly recommend them.