Alliancevanlineservices Reviews 

DO NOT USE Alliance Van Line (booking agent) and Quality Moving Services (carrier). It took over 2 months (Aug 6 to Oct 16, 2019) to transport my household items from Houston, TX to Dana Point, CA. The delays were due to a Quality Moving Services driver being involved in illegal activity and the owner of Quality Moving Services hold back my belongings. They damaged my $5500 Tempurpedic mattress and offered to only pay $60 for the damages.
Don’t believe Alliance’s sales pitch about their 4-5 stars review from the BBB. Also, the Alliance quote should be taken with a grain of salt. Alliance originally quoted $2226 to move 1-bedroom household items. I ended up paying $2891. Alliance will ask you for cash paying during loading and unloading. It’s red flag when a business asks for cash payment and non-refundable deposit. Once the carrier picks up your belongings, Alliance would tell you to contact the carrier directly, and that they would try to stay out of any situations.
On Aug 8th, the police confiscated the truck containing my items in Albuquerque, NM, because the truck in use was reported STOLEN. The driver called me on Aug 19th, needing me to call the actual owner of the stolen truck to release my belongings. After I called the truck owner about the release process, I called Alliance. Alliance refused to listen and redirected me to the carrier. It took me two days of begging and pleading with Alliance via many phone calls & emails to investigate the stolen truck situation bc the carrier wouldn’t answer my calls. I wouldn’t be in this situation if Alliance properly screened their carriers.
The main problem lies with the carrier, Quality Moving Services. In my opinion, the owner, Ran is unprofessional and untrustworthy. When I followed up about my delivery date the week of Aug 12th, Ran said the truck was en-route to CA. However, in reality, the truck had been impounded in NM since Aug 8th. Even though my belongings were released on Sep 26, Ran didn’t pick them up until Oct 1st. Alliance promised the carrier would be delivered straight to CA once they were recovered. But for some reason, Ran took my belongings back to TX instead- delaying delivery until Oct 16th. Ran would give us false delivery date and string us along each time I asked for an update.
Furthermore, my $5500 Tempurpedic mattress was damaged upon delivery. The inside material was cracked and rolled up into a 2 feet bulge. I believe the damage was due to improper transportation & storage in Albuquerque. My belongings were stuck in the stolen truck and sat in the parking lot for over a month. When I contacted Ran about my mattress on delivery date, he said it was already damaged when he picked it up. I told him I have proof it was not damaged during loading. Then, he said it’s fixable. It just got belly and that everything was normal. Per Tempurpedic, the mattress would shift if it wasn’t not transported flat.

On another note, watch out for the packaging fee for electronics. Ran charged additional $425 for packaging that took less than 30 minutes. I clearly told Alliance when they provided me the quote that I have a Tempu-Ergo bed base and massage chair. Alliance never once said there will be additional cost for packaging the electronic area & must be packaged by the carrier. During loading, Ran told me Tempu-Ergo bed base and massage chair electronic may be DAMAGED if we don’t allow him or his crew to package. I didn’t have a choice but to pay b/c the deposit was non-refundable and we were scheduled to clear our old house in two days.

My husband and I went through many frustrating phone calls & emails with Alliance & Quality Moving for over 2 months. In the end, Alliance offered a $1100 discount. However, that did not outweigh the sheer amount of stress, frustration, and anxiety that my family and I went through. My husband and I now have backaches from sleeping on an air mattress for over 2 months.

While moving, our building experienced a failure in the elevator for quite some time. The Alliance van line's crew handled an unfortunate situation with professionalism and respect, making us feel better than we otherwise would have. This is one of the top companies in the country. Keep up the great work.

My experience with Alliance Van Lines was 100% positive. It was incredibly smooth working. They moved my things in no time - and wrapped up anything that could have possibly been scratched or broken. I could not be happier with this experience and recommend Alliance Van Lines to anybody who is looking for sanity and peace of mind during the transition of moving.

My roommate and I couldn't have been happier with our moving experience. Great customer service from Sales to delivery! The movers were also incredibly nice guys, as was M, who stayed in touch with us throughout the process and made sure everything went smoothly. They did it without batting an eye. Really appreciated it.

I had a great experience and everything in my move went smoothly. I really appreciate the professionalism, care and attention to detail shown by manager and the moving crew in arranging and carrying out my move to storage without a hitch. I would recommend using them and I would use them again.

Another great move! I've used Alliacne Van Lines twice now and each time was stress free! The movers were friendly and flexible, they had to wait for our service elevator to come back online after a brief outage, and they took great care to protect our belongings. Would highly recommend.

The Alliance Van Line that I hired to move my things was perfect. They did everything specified on the contract, the payments stayed the same, and the pick-up and delivery time and date were fine.

We had a great experience from start to finish with Mark and his team. On time and respectful people. We just watched these guys work with such professionalism. Booking with the company is very easy and they’re always on time and ready as planned. I would highly recommend them and plan to use them again for our next move.

I had a very interesting moving day with Alliance Van Lines. I was disassembling my furniture for packing when the crew reached. They asked me to sit aside and they disassembled it by themselves while the few guys were packing the other stuff. Everyone else provide the same kind of protocol while moving? I don’t know it was my first experience. Highly recommended from my side.

A friend of ours had found Alliance Van Lines that helps you Move and had recommended their services to us. We found the staff to be very friendly, on time and at a great price. The plastic moving boxes definitely reduced our stress level as well. The movers arrived on time and didn't take long to move our two bedroom home at all, I was actually surprised at how quick they moved. I can highly recommend Alliance Van Lines to anyone looking for a good moving company.

We have requested full packing and moving to storage from Alliance Van Lines. Packers arrived on time and quickly started wrapping fragile items and taking apart furniture. Very good prices for storing my items in secure containers.. I am so happy and grateful for your help and support. Highly appreciated and and recommended. Well done.

Alliance van line and the team were punctual with the service provided by the company. They helped me move my households and furniture to my new house. They were very pro and unto it promptly and swiftly. They were so good working with me. The quotation was very reasonable and very interesting that it was very good in such budget. I will recommend them to anyone moving within WI and outside also.

Alliance Van Lines was an exceptionally good group to work with. They truly eased an already stressful spot. Their team was courteous and efficient. They were also concerned with protecting our firm such as floors and wall corners etc. They arrived when they said at our abode and also at our new location. It was really seamless. We wholeheartedly recommend this company to anyone considering a move.

Rosy promises at the signing. Once you signed the contract, the service goes to the toilet. After notify their brooked truck delivered service for one week, I still can not get a estimated delivered date. We are staying at empty house!
they don't have any vans/trucks. they made sounds like they have tons of trucks!!!

On the search haul i saw good reviews about Alliance Van Lines as many people said their house moving was phenomenal. Very happy to say that what you read is completely accurate and the service from Alliance Van Lines is exceptional. The 2 crew turned up on the dot and were meticulous in how they packed, took care with all the items and were super efficient. We have previously used other comparison sites and had mover crew who worked at a snail’s pace to extend the hours. Not so these guys – amazing work rate, cheerful, polite and really lovely guys. Prices were significantly cheaper than other comparison sites. It’s so refreshing to encounter a company with such great customer service. If you are moving house or flat these are the people you need.Thank you.

Team from Alliance Van Lines was extremely competent, professional, and courteous. They moved furniture to my new 2nd floor flat which were having stairs and without complaint. They took time and concern to wrapper every piece of furniture and I never noticed them bump or scratches on objects while they moved about. They disassembled and reassembled some of the larger piece of furniture as well. Moving is always an extremely stressful cognitive operation but these guys really helped take the edge off. Thank you!

Alliance Van Lines is NOT a moving company. They are a middle-man who will lure you in with a carefully cultivated online rating then sell your move to a cheap low quality carrier and absolve themselves of all responsibility for delays, damage, and even breach of contract They will attempt to keep you from reading the contract by offering you discounts for signing while still on the phone then rush you through the process. My mistake was falling for this trick. DO NOT simply skim the contract. Hang up the phone and read it carefully. I was never informed that they would not be conducting the move themselves. Instead they sold my move to an absolutely horrible moving company that I NEVER would had hired. Alliance Van Lines said my items would be delivered on August 12, with a possible delay of 0-7 days. It has been 21 days since then and I still do not have my belongings. I was never informed that 0-7 days was just an "estimate" and that once the carrier picked up my items, Alliance Van Lines was absolved of any further responsibility. The contract says that the estimate covers certain services, but if the carrier chooses not to provide those services, that is now your problem not Alliance Van Lines'. I strongly suspect this "young" "highly rated" company is a scam. Their ratings are either 1 or 5 and their 5 star ratings are highly suspicious, consisting of generic names and references that make no sense. For example, they often paint the picture that Alliance Van Lines has these great movers. Again, Alliance Van Lines DOES NOT employ movers. They are using phony reviews to obtain a high rating then undercutting legitimately highly rated moving companies by shielding themselves legally and selling jobs to cheap low quality carriers.

Please, whatever you do, do NOT use this company! They are completely incompetent and will only leave you out to dry. I will do this review in 2 parts: quick bullet points about why not to use them and a longer summary so that you can understand more context.
Short:
Immediately pressure you to get you to commit to a price, without allowing you to do research due diligence
Lied about delivery times, and then will not own up to their lies/failure
Tout 5 star ratings, but this is definitely NOT a 5 star company (probably paid or employee written reviews)
Ignore customer complaints and pleas for help
No follow up or holding accountable the movers they hired to complete the move
Try to pass the blame to the movers they hire, even though they are the account owner and direct support to their client (me)
Will do nothing to compensate for their lies, failure of on time delivery, and general ineptitude
No staff outside business hours in order to help customers with emergencies/dire situations
Lack of empathy or any semblance of wanting to help a customer with their (limited and delayed) email responses
Long:
I had a move for a new job after finishing school. I had an already planned vacation that was going to happen in 2.5 weeks, so every company I called, I ensured they were aware before we talked prices and capabilities that I would need my things delivered BEFORE the vacation. Adam, a salesperson from Alliance, promised me that the delivery would happen, where other movers said it “should be no problem, but we cannot guarantee it”. With that GUARANTEED ASSURANCE of delivery before my vacation, I chose to go with them, even though it was higher priced (even after a “supposed” military discount, which I am sure they just say so they can brag about it somewhere. I am also going to let USAA know how terrible they are, just in case they are in their recommended movers system—definitely not vet friendly). I also had to commit with a security deposit right away (to “save $200), or if I called back less than 2 hours later to commit, they would charge me more.
So they contracted Move On Moving (also a terrible company) to do the actual move. They were late for the pickup, but whatever, the pickup happened. I said my first available date to receive the items was three days later. It took Move On Moving almost TWO FULL WEEKS to even get the paperwork from the move back to their headquarters in order to set up a delivery time. This means I only had a couple of days before my vacation. During these 2 weeks of waiting for the paperwork, I called Alliance multiple times to try and see what was going on with my things. Most of the times they never responded to the messages I left, or they just said they would “try and see what the issue was” but then never get back to me. They should have pushed Move On Moving to get my documentation so that the delivery would happen in the window I PAID FOR. Needless to say, the delivery never happened until AFTER my vacation. This was extremely stressful and disheartening. When I called and asked what they were going to do to make this better with me, their customer, they said I needed to take it up with Move On Moving. Remember, ALLIANCE is the company I hired. I did not hire Move On Moving. So the onus is on Alliance to make things right with me.
On the day on my move (finally—over a MONTH after my stuff was picked up), the moving company was again late. On top of this, their driver tried to extort me for extra money, even though I had a contract showing everything that I already paid for (or was included in my estimate). The driver still wanted money and threatened to leave my stuff on the main floor of my apartment lobby instead of delivering it to my upper level floor apartment. I tried calling Alliance because they are supposed to “be there for any issues I have” with my move. But alas, no one was available because it was after 5 pm. I sent off an email describing my extortion and the need for real-time help with things like this. They responded the next day saying that “nothing is dire enough that cannot be figured out 24 hours later”. Are you kidding me? My stuff was about to be left in a public space after spending THOUSANDS of dollars to have someone move it for me.
This company is beyond terrible. Save yourself from having a bad experience like I did. They tout their “5 star ratings”. These have to be fake and written by their employees or something, because there is no way this can be a 5 star company! I would not have taken the time to write all of this out if I did not feel other people needed to see this and avoid this horrific company.

In this hustle and bustle Alliance van lines is the one whom can be trusted as a best moving company. I feel so comforting while my move to my new dream house. I asked my husband to do all the arranged with Alliance van lines and yes it was amazing. They helped me in every possible way. The style of packing my stuff was amazing. I would recommend them to anyone moving.

This was a local move and I can't say enough about the care and concern the Alliance Van Lines crew had. I had a special curio cabinet that was my mothers and they took special care to make sure that it was not damaged. I haven't unpacked everything but as far as I can tell there wasn't anything broken. I would use them again and hope to in the near future.Cheers