Ally Fashion Reviews 

186
•
TrustScore 3 uit 5

2,8

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Beoordeeld met 1 van de 5 sterren

When did it become common practice for retail stores to charge $9.99 for size exchange when there is an inconsistency in the sizes available and no option to exchange in store. This is criminal. No... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I really didn't even want to give then the one star. The product quality is horrible. It wreeks of chemicals so strong I got a instant headache. Material is cheap. Not as shown in advertising. Return... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Absolutely crap service. 21 days and no order still... minimal info and incorrect info. Not the first time either. Sort your issues. Stop the lies. Be upfront and honest with your customers. Edi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I ordered the red faux leather jacket online and thought I selected size 16 XL. However, I soon discovered I accidentally clicked size 6 XXS. Noticing I made an error I quickly contacted customer serv... Toon meer

Bedrijfsgegevens

  1. Damesmodewinkel
  2. ook in
  3. Jeugdkledingwinkel
  4. Kledingwinkel

Geschreven door het bedrijf

Looking for the ultimate style glow-up? Ally Fashion is your premier destination for on-trend women’s clothing that defines the season. Since 2001, we’ve been Australia’s fashion HQ, serving major looks with 400+ new arrivals dropping weekly. Whether you’re shopping online or visiting one of our 100+ stores across Australia, we’ve got you covered for every vibe and aesthetic. From viral party dresses and must-have denim to chic brunch sets and boho beachwear, our in-house designs cater to sizes 6-16. We specialize in contemporary ready-to-wear pieces that empower you to express your unique personality. Our curated collections include everything from sophisticated workwear and cozy knitwear to glamorous evening skirts and statement accessories. Join the community of style-obsessed women who trust Ally for high-quality fast fashion staples that offer incredible value. As a leading Australian fashion brand, we are dedicated to providing the latest global styles with fast shipping and seamless returns. Ready to refresh your wardrobe with the season's hottest picks? Shop the latest women's tops, jeans, jackets, and outerwear in-store or online now. Discover why Ally Fashion is the ultimate choice for fashion-forward women’s wear and timeless style.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

186 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,8

Alle reviews

(186)

24 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Positive and helpful customer service

I ordered the wrong size by mistake and within an hour of emailing the team they were able to amend the order and send the correct size. Absolute legends!!! Saved me sending it back and waiting longer for a dress I really wanted. I'll keep ordering again and again 💖

5 februari 2026
Review zonder uitnodiging
Logo Ally Fashion

Antwoord van Ally Fashion

Hey Miss Holly,

Thank you for the amazing review! We're so glad our Customer Care team could help you get the correct size quickly.

We can't wait to have you shop with us again!

Ally Fashion x

Beoordeeld met 1 van de 5 sterren

If I could give it 0 I would

If I could give it 0 I would
Horrible customer service that never replies to emails or phone calls, have left multiple voicemails also. They sent me a returns label that is not a returns labels worst company ever.
Edit: have emailed multiple times and called and left voicemails also, so don’t believe there reply below.

8 januari 2026
Review zonder uitnodiging
Logo Ally Fashion

Antwoord van Ally Fashion

Hi Leah,

We’re so sorry to hear about your experience and truly apologise for any frustration caused.

After reviewing this further, we can see that we received one email from you on Tuesday, 20 January. At this stage, there is no additional correspondence on file, and the email received did not include any details regarding your return parcel or order.

We’re more than happy to assist by providing a return label for your items or discussing an alternative solution—just let us know how you’d like to proceed.

For the quickest response, please ensure all correspondence is sent to our correct email address: info@youandallfashion.com
.

Once again, we sincerely apologise for any inconvenience and look forward to resolving this for you as soon as possible.

Kind regards
You & All Customer Care

Beoordeeld met 1 van de 5 sterren

Scammers

I ordered a dress online a few days ago. The next morning, found the exact same one for a cheaper price and decided to cancel my online order. There was no cancellation option. I contacted customer service over call since their site stated there was a one day processing period--no response. Left a voicemail--no response. Emailed them and received a late response the next morning to which they stated they couldn't cancel any orders after payment, even though nothing had been shipped out yet. They encouraged me to ship it back. I tried to do that, only to find out I wouldn't be refunded the shipping fee and would be deducted a $10 fee to receive a refund.

Which meant, I would be paying extra to ship out an item I didn't want. Customer service is terrible. I have never experienced anything like this. Customers should not be getting charged extra to return items.

Beware. Their online purchases are basically final.

4 januari 2026
Review zonder uitnodiging
Logo Ally Fashion

Antwoord van Ally Fashion

Hi Jasmine,

We’re really sorry to hear about your experience and understand your frustration. Our Customer Care team has confirmed they reached out and offered compensation for the shipping, as your order had already been processed and marked as dispatched when they followed up with our warehouse.

We sincerely apologise for any inconvenience caused and have contacted you again via email to see if there’s anything further we can assist with.

We look forward to hearing from you.

Ally Fashion x

Beoordeeld met 1 van de 5 sterren

I ordered a Jean short set

I ordered a Jean short set, over a month ago never received any confirmation email on the product and never received the product. These people are scammers please don’t order from them.

15 maart 2025
Review zonder uitnodiging
Logo Ally Fashion

Antwoord van Ally Fashion

Hi Shakiya,

We’re reaching out to let you know that we’ve recently been made aware of a fraudulent website that may be posing as Ally Fashion.

For your safety, please ensure you only shop through our official online store at allyfashion.com.

We apologise for any inconvenience this may cause and can confirm the matter has been reported to the relevant authorities and is being addressed as a priority.

Please don’t hesitate to reach out if you have any questions or concerns.

Kind regards,
Ally Fashion

Beoordeeld met 1 van de 5 sterren

Ripped of with postage paid express .DO NOT PAY IT

Do not. repeat.do not pay for express shipping ,they forward on to couriers as economy post ,takes a week longer ,paid express post 3 times on other items .all arrived in 2 to 3 week period and 3 couries later from sydney to wollongong , got proof from couriers that ally the sender paid economy which is less then standed ,making profit from our express payments , sent evidence to fairtrading today 14 th june 2025

14 maart 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad customer service/I went to do some shopping to Ally…

I went to do some shopping to Ally fashion at Epping plaza on the weekend with my partner, their were two ladies were working there. all the sudden we heard someone yelling to us , saying “don’t go their, you are near the counter in a very rude way and her voice was freaking us , when we going to changing room , the same lady were rude to us again , asking us to leave the store, we were very frustrated and left the store, i wouldn’t recommend anyone this shop as they were very unprofessional and unqualified for the customer service,

5 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Confusing customers on website to in store for exact same item

I found a product on their website for $55.99 and went in store to purchase the exact same item in store is $79.99 and they cannot "price match" to their own company. I understand sometimes online have different product lines, but this is the exact same product/same SKU/item number. This is misleading/confusing as they say they their online store is a different entity... but they are using the same business name!

23 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I was impressed by the customer service…

I was impressed by the customer service a lady went above and beyond to help me again find a dress for my wife with a budget and didn’t make me feel any different for having one thank you Christina and I will be returning again

13 juni 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Recently purchased around 10 pieces…

Recently purchased around 10 pieces from this store online, had never tried this brand before. Overall the experience on the website was good and the return process is 10/10, but the quality is definitely lacking. However for the price, you get what you pay for. I really think they need to work on quality though and also the fits, half the items were crazy small. But there was some wins in the order, some are really good quality. I would buy again off them, but I would only buy when it's on sale, as spending more than $50 on one of their items is not worth it.

13 mei 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They are fraudsters.

They are fraudsters.. i purchased kurta sets and they send me cheapest sarees
Don't buy anything

I am going for legal action so that it can be stopped.

6 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Am immensely grateful for your service…

Am immensely grateful for your service ally fashion especially in this peak season thank you so much , I ordered on Tuesday and received 2days later in time for Christmas but also in time for my recovery

Blessed

21 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

People are reporting wrong website

Many people are reporting "allyfashion.com" as fraud, but it's "allyfashion.store" which is fraud. Please report for the correct website. "https:// www. trustpilot.com /review/allyfashion.store".
I am also the victim of this ecommerce fraud.

21 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

EMPLOYEES NEED TO COMMUNICATE WITH CUSTOMERS...

After buying 2 bodysuits from the Logan Hyperdome store and coming home to find one with the security tag still on and the other too small I returned back to the store with both and the receipt to be told NO we don't accept returns of bodysuits. Yet it's ok for hundreds of women to try them on and put them back on the rack. I explained that one with the security tag was not even tried on, she said no this is our policy. Ridiculous!!! YOU SHOULD BE TOLD WHEN PURCHASING THAT THIS IS THE POLICY!! Had I have known I would have tried them on first. I WILL NEVER GO BACK TO ALLY AGAIN!!!

29 juli 2023
Review zonder uitnodiging

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