Happy with what I got 👍🏼👍🏼 but missing 3 arm sleeves, had big order, still no reason for it. Been calling customer service all week only getting answering machine 👎🏼👎🏼 I see in reviews that's... Toon meer
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Lees wat reviewers zeggen
I placed an order with Alpha Defense Gear well over a month ago, and to this day I still have not received what I paid for. I’ve contacted the company twice already, and both times I was told my... Toon meer
Ordering was easy, item came in only a few days and was of good quality. But one of the adapter pieces broke when installing. Reached out to Customer Service a couple different ways. It did take 3... Toon meer
I ordered a bullet antenna, but had an issue due to something I overlooked in the description. Jorge was very friendly and helpful in assisting me as I figured out what was going on. Thankyou Jorge!
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
https://www.instagram.com/alphadefenseco/ http://alphadefensegear.com/
Contactgegevens
Holland Drive 1140, 33487, Boca Raton, Verenigde Staten
- alphadefensegear.com
Absolute terrible customer service
Absolute terrible customer service. The only thing worse is their shipping over 2 weeks says it shipped from Miami coming to Canada. I could have trained a turtle to walk there and back faster. Fuckalphadefensegear
Shipment received damaged
Customer service replaced order damaged by shipper.
Excellent customer service
Excellent customer service. I received the wrong item and they promptly corrected. Effortless experience.
Awesome service awesome products
Absolutely amazing service..Joan H…
Absolutely amazing service..Joan H helped me and was quick to answer my questions. One of my best customer service experiences ever.
Alpha Defense is AWESOME!
I've always had great experiences with Alpha Defense. Shipping is fast and I always know I'm getting a quality product!
I had a question about my order so I…
I had a question about my order so I contacted Alpha through a live chat. Their response time was very quick and they provided me with an answer just as fast. l appreciate their great customer service!
I had an issue with my order and tried…
I had an issue with my order and tried to contact customer service three different times with no success apparently, they were having issues with their system. After finally contacting someone on chat my issue was resolved by Joan H. I do appreciate the professionalism and courtesy that he took care of my issue.
Had an issue with my order
Had an issue with my order, called customer service and they took care of it! Thanks!
Fast and friendly
Could of been better...
Happy with what I got 👍🏼👍🏼 but missing 3 arm sleeves, had big order, still no reason for it. Been calling customer service all week only getting answering machine 👎🏼👎🏼 I see in reviews that's maybe the biggest problem... Would of got 5 stars from me otherwise!! ADC get your 💩 together, if you want better reviews!!
Ordered antenna last August. Piece broke when I tried to install—- plastic!! Worst customer service ever! They have not returned my calls. Paid $5 for parts they should have replaced— horrible!
Ordered antenna
The adapters for the antenna don’t even…
The adapters for the antenna don’t even fit the antenna Can’t reach anyone in customer service to return it. Call and they don’t answer or hang up, no email and live chat doesn’t work. Never do business with these phonies
Trash product
I bought a black bullet antenna and it faded green in a few months. Product is garbage. This company doesn’t stand behind it. Ohhhh but wait. There’s a 20 day return warranty. 20 days because that’s about how long the colors last. 0/10 TRASH
I bought a bullet antenna the reception…
I bought a bullet antenna the reception is horrible and within 3 months it started fading lost or color I got in touch with customer service and so sad too bad !!! Poor customer satisfaction and product sucks !!!
I bought the bullet antenna love it and…
I bought the bullet antenna love it and everybody else seems to like it to. Not even a year yet the projectile has faded and the casing has faded it’s fading I would like a refund but I can’t contact them it always says after hours
Absolutely garbage!!
Absolutely garbage! Bought a black bullet antenna 4 months ago and it's already fading into a green color. This company is a total scam!
Doesn't work for JKU. Horrible customer service.
I ordered without reading all the reviews, but wish I would have. On their website it states the bullet antenna will work for Jeep wranglers and shows pictures of them. It seemed to be good quality when opening, but it does NOT work for my '17 JKU with the factory mount. The base of the antenna is too wide and will not screw down all the way. I reached out to customer service hoping they had an installation video with a Jeep so I could make sure it wasn't user error. I was told that they do not work for Jeep wranglers. I said it was promoted all over their website and she asked for a picture as proof!! I sent a screenshot and she said I was right, but couldn't help me.
Cheap Chinese Junk
I have had this for 53 days. The lower part (shell casing) is turning green from black. It came scratched as well. Contacted customer service and their response is that this is not normal but exposure to sun and rain can cause the colors to change. You do know that this is a car antenna right? Cheap Chinese Junk. Avoid. If I had known that Alpha Defense Gear and SA were the same company I would have never bought anything from them. They are both terrible in fulfillment and quality.
So I got my antenna on my truck unlike…
So I got my antenna on my truck unlike most, piece of junk only lasted about 45 days. It broke just going down the road, called the company they Said the warranty is only good for 30 days. So just plan on buying one every 45 days and life's good
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