I called Alpha and a representative answered the phone asap and directed me on how to files a Claim to get my Truck repaired. The Claimed was approved and my Truck is being repaired. I am so thankful... Toon meer
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Lees wat reviewers zeggen
Quick no hassle service. Within three hours of the mechanic finding the problem the repair was approved. My only involvement in the process was answering three or questions. If I buy another used veh... Toon meer
Have had the transmission, front lower control arms, and rear window latch go out on our suburban at 2 different times. Both times they covered without any hassle. One part was considered not covere... Toon meer
Bought 2021 Buick Encore Gx from Buick dealer on 07/22/2026.Certfied and checked out.On are about 07/26/2026 noticed message on dash "CAL" thought it was related to mileage rest for fuel economy disc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.
Contactgegevens
PO Box 95790, 84095, South Jordan, Verenigde Staten
- 800-662-5519
- customerexperience@alphawarranty.com
- alphawarranty.com
3,6
Gemiddeld
838 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Just great service without the hastle.
13 februari 2025
Review zonder uitnodiging
It was quick!
12 februari 2025
Review zonder uitnodiging
Friendly fast took care of it all
Friendly fast took care of it all. I was very pleased with how they found me a shop that was close and great.
Thanks Charles
6 februari 2025
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Quick and easy
6 februari 2025
Review zonder uitnodiging
In my warranty it says mechanical…
In my warranty it says mechanical breakdown. Radiator and heater cores are not mechanical. It even says under A+ enhanced heater cores are covered. I am also going round and round with dealer who sold me this. Cost 2800 to have heater core replaced. I canceled this piece of crap.
13 januari 2025
Review zonder uitnodiging
Wow ... So responsive to help me with my car!
Wow. So many auto repair shops don't have good experiences with warranty companies, BUT ... Alpha Warranty Services was AMAZING and so responsive, immediately. Thank you!
4 februari 2025
Review zonder uitnodiging
I made a few calls regarding the issue…
I made a few calls regarding the issue I had with my vehicle. Each representative I spoke with was very patience and had a willingness to try and help me. I’m very grateful I chose Alpha Warranty Services.
5 februari 2025
Review zonder uitnodiging
Everything was great
Everything was great. I never had to make a phone call. Repair facility called and everything went smoothly.
4 februari 2025
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It was good until I had to pay the…
It was good until I had to pay the diagnostic charges for the repairs that you failed to take care of. I had to pay 530.75. With the 100 dollar deductible.
I appreciate the coverage. But failed to fix my heater core.
30 januari 2025
Review zonder uitnodiging
My Jeep Liberty
My vehicle, what's taken care of without any hassles?
Alpha warranty was awesome.
The repair company set that alpha, was easy to work with courteous and professional, I am very pleased with the service I received.
1 januari 2025
Review zonder uitnodiging
Smooth experience and informative.
Smooth experience and informative.
29 januari 2025
Review zonder uitnodiging
They really came through for us during…
They really came through for us during a hard season of life. Thank you so much!
30 januari 2025
Review zonder uitnodiging
I had an outstanding experience with the Alpha Team
I had an outstanding experience with the customer service team at Alpha Warranty. When I faced a transmission issue, the representative was effective, attentive, and friendly. She clearly explained the return process and provided excellent information about the available parts. The Alpha team resolved my issue swiftly, showcasing professionalism and empathy. I felt valued throughout the process and highly recommend them to friends and family. Great company!
29 januari 2025
Review zonder uitnodiging
THIS WARRANTY SUXXXXX
THIS WARRANTY SUXXXXX
We have put almost $10k into vehicle in 3 years and ALPHA covers 00000.00.
Always with a BS excuse.
NEVER AGAIN will we purchase this (almost) $4,000 POS faux "warranty". NEVER.
How do these idiots running the extended auto warranty mafioso fail to understand drivers buy
many vehicles in their life and if they had a
decent product that picked up valid claims they would make more $$ on more future warranties sold.
Wish I read reviews before adding this useless trash.
NEVER AGAIN
28 januari 2025
Review zonder uitnodiging
Antwoord van Alpha Warranty Services
Dear Ms. Lynn,
We appreciate you taking the time to share your feedback, and we’re sorry to hear that your experience with your service contract has been frustrating. Our goal is always to provide value and support to our customers when repairs are needed, so we’d like to clarify how your claims were handled.
According to our records, your contract has had four claims submitted. The first claim—for a window regulator—was approved and covered. The subsequent three claims (for a camshaft solenoid, coolant temperature sensor, and catalytic converter) were unfortunately denied because these components are not listed under your contract’s coverage. While we understand the frustration of unexpected repair costs, the coverage is based on the terms outlined in your contract, which specifies the parts and systems included.
Regarding your mention of $10,000 in repairs, the denied claims on file do not reflect that total. If additional repairs were done that weren’t submitted or were outside the contract’s scope, we would be happy to review any further details you can provide.
We strive for transparency in our coverage and encourage all customers to review their contracts carefully to understand what is and isn’t included. If you’d like to discuss your coverage further, we’d be happy to assist—please feel free to contact our team directly.
Great warranty no hassles no games
5 star service. Handled my clam no issues
27 januari 2025
Review zonder uitnodiging
I stand by my statement!!
I stand by my statement!!! These people are frauds! Do not buy their service! They cover nothing . I reported them to the BBB and the AG office in Massachusetts!
17 januari 2025
Review zonder uitnodiging
Antwoord van Alpha Warranty Services
Hello Samuel, we're sorry you feel this way about Alpha Warranty Services. Despite your opinion, we can tell you that we stand behind every one of our service contracts within the terms outlined in them. We regret that your vehicle had problems that your service contract was unable to cover. As we mentioned in our response to your previous review, transparency is important to us, and we strive to ensure that all contract details, including covered and non-covered components, are clearly outlined at the time of purchase. If you have any additional questions regarding your contract or the claims process, we would be happy to assist further. Please don’t hesitate to reach out to our customer support team.
I would recommend!
They are very quick to pay and authorize once a repair facility calls about the problems I am having with my vehicle.(usually same day or next.) And they also cover a good amount of the total costs.
21 januari 2025
Review zonder uitnodiging
great service and better warranty then someone could expect
worry-less experience on getting vehicle fixed and back in the road
15 januari 2025
Review zonder uitnodiging
Didn't pay for my tow but good to work…
Didn't pay for my tow but good to work with
20 januari 2025
Review zonder uitnodiging
Alpha always comes through!!
Alpha always comes through!!! They’re always fast in their decisions and provide great customer service/support if you have any questions..
11 januari 2025
Review zonder uitnodiging
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