alteg.io Reviews 14

Antwoord van alteg.io

6 dagen geleden

Thank you for the kind words!

Antwoord van alteg.io

6 dagen geleden geüpdatet

Thank you for the detailed feedback, and we're sorry about how the price change was explained to you — "tech advancements and inflation" doesn't reflect how we actually approach pricing, and we'll address this with the team.

What actually changed: we restructured roles to make billing fairer. A role is now paid only if it can make changes in the system; view-only roles are free and unlimited, so you can invite accountants, consultants, or co-owners at no cost. If your admin account doesn't need editing rights, switching it to a view-only role removes that charge entirely.

In Georgia, the base price increase itself was about €1 per staff member — the larger jump on your invoice comes from the role restructuring, and our team can help configure roles so you only pay for what you use.

We've also kept investing in the product over this period: a redesigned menu, new reports for owners, an updated appointment window, and No-Show Protection with Payment Policy launching soon.

One more thing worth knowing: longer subscription packages lock in your price for the entire chosen period — no increases can affect you mid-term — and bring the monthly cost per staff member noticeably lower.

Please reach out to our support chat so we can review your plan and roles together — or we'll contact you directly shortly to make sure this gets resolved.

Antwoord van alteg.io

6 dagen geleden geüpdatet

We're sorry to read this — it's clearly been a frustrating experience, and we want to get to the bottom of it.
To clarify how our trial works: the trial period is free, and no charges apply until you actively choose a paid plan. Refund requests are handled through our support team under our standard policy, and longer packages are always optional — they exist to lock in a lower per-month price, never as a condition for using Altegio.

That said, your description suggests something went wrong in your specific case, and we take that seriously. Please send your salon ID or registered email to our support chat, and we'll escalate your case directly to our User Success team for review — including the refund question. If you've already submitted a ticket, mention this review and we'll prioritize it.

We'd genuinely like the chance to resolve this properly.

Antwoord van alteg.io

6 dagen geleden geüpdatet

Thank you so much for this thoughtful review — it genuinely made our team's day.

You've highlighted exactly what we build Altegio around: a platform that works for the business owner and feels effortless for their clients. Hearing that your clients find online booking clear, fast, and convenient is the best confirmation we could ask for.

And yes — we're still growing our presence in the Netherlands, so recommendations from businesses like yours mean a great deal. The Dutch service industry is an important market for us, and reviews like this help local salons and studios discover what Altegio can do for them.

We'll pass your kind words to our support team — they'll be thrilled. Thank you for trusting us with your business, and we look forward to growing together.

Antwoord van alteg.io

5 mrt 2026

Thank you for sharing your experience! We’re really glad to do our best for such pleasant customers. I’ll be sure to pass your kind words on to them and the team. If you ever need help again, our support team will always be happy to assist. We appreciate your recommendation!

Antwoord van alteg.io

6 dagen geleden geüpdatet

Thank you for the kind words! Flexibility is one of the things we care most about — every business runs differently, and Altegio should adapt to yours, not the other way around.

We'll make sure Zsombor sees this — he'll be glad the onboarding made a difference. Wishing your business great results, and we're always here if you need anything.

Antwoord van alteg.io

18 dec 2025

Thank you so much for your kind words! We're delighted you chose Altegio and that the training felt warm and helpful. Your recommendation means a lot to us! ❤️

Antwoord van alteg.io

6 dagen geleden

We're sorry for the confusion — let us explain what happened with the billing.

The plan you chose is a 3-month subscription with a lower price in exchange for the 3-month commitment, billed month by month rather than upfront. That's why a payment went through in the second month: it's part of the same subscription period, not a new charge after cancellation. We understand this structure wasn't clear to you, and we'll review how we present it at checkout so the commitment period is impossible to miss.

We're also concerned that you couldn't reach us — that shouldn't happen. Please write to our support chat with your registered email or salon ID, and our team will review your case, walk you through the remaining billing, and look at what options we have for you.

Antwoord van alteg.io

17 nov 2025

Tatiana, thank you for taking the time to share a review. The feedback raised here was analysed in detail, and every point discussed during the collaboration was taken into account.

During the cooperation period, a large number of requests were submitted, including proposals for individual workflow changes and feature modifications. All of them were documented, evaluated, and discussed during the Zoom call on September 30. Many of the requests required product development outside the standard scope of support, which naturally involves longer implementation timelines.

The support team provided regular updates, followed escalation procedures, and clarified how the system functions in its current form. The main challenge in the process was the difference between the expected pace of custom development and the time such work normally requires.

Altegio operates with established service standards and performance metrics used by businesses in more than 80 countries. Part of these standards includes maintaining a respectful communication environment for both clients and team members. Some interactions within this case were emotionally intense, which made the dialogue more complex than usual.

Your feedback has been registered and reviewed. The team appreciates the effort put into sharing detailed comments and wishes Tatiana continued success with a setup that aligns fully with preferred workflows and communication style.

Antwoord van alteg.io

17 nov 2025

Thank you so much for sharing this experience. It’s great to hear that the system supports the salon’s daily work and that the Hungarian support team — especially Zsombor — has been helpful along the way.

Many businesses operate without a receptionist, so it’s wonderful to know that managing everything through the app feels smooth and convenient. Clients booking through Google or Instagram is a strong sign that the setup works well and that the online journey is clear for them.

Your kind words about the balance between professional features and easy usage mean a lot. The team truly appreciates the feedback and is glad the platform contributes to a well-organized and efficient workflow.

Antwoord van alteg.io

19 jun 2025

Hello Ksenia,

Thank you for taking the time to share your experience — even though it’s difficult for us to read, your feedback is important and helps us improve.

We’re truly sorry that your interaction with our team and the platform didn’t meet your expectations. Your frustration is completely understandable, especially knowing that our software didn’t meet your specific needs. We recognize that each business is unique, and while we aim to cover a wide range of scenarios, not every individual case is fully supported yet. That said, we genuinely care about our clients and are constantly improving the platform — adding new features based on the needs we hear most often.

We’ve reviewed your case in detail. Regardless of the fact that the service was already in use and integrations were started, we’ve gone ahead and approved both refunds. The refund totals €88.22 (after Stripe's processing fees) and was send to you in the end of April, 2025.

What matters to us most is that you feel heard and treated fairly. We're grateful you gave us a try — and should you ever decide to return, you’ll be more than welcome.

If you have any remaining concerns or want to share anything further, you can always reach out to our customer support team directly.

Antwoord van alteg.io

20 jun 2025

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience wasn’t as expected.

Regarding the issues you mentioned — including the Google Calendar sync — our technical team did confirm the bug and acknowledged it. We offered step-by-step support to resolve the setup difficulties and were ready to assist with full onboarding. However, you chose not to continue with the suggested solutions.

There were no critical errors affecting the core functionality of the platform, and most of the challenges could have been resolved through continued collaboration with our team.

Our refund policy states that we’re unable to issue refunds after the service has been used or after a certain period. These policies help us maintain fair and consistent service for all users and ensure operational stability.

We genuinely regret that your expectations weren’t met and wish you the best with your current solution. If you decide to return in the future, we’ll be glad to support you.