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Welcome to lovingerie.com! lovingerie.com is an online store. We are committed to providing our customers with A unique, superior and thoughtful online shopping experience. We have high quality manufacturers and suppliers; At the same time, we are constantly optimizing our purchasing and production processes to ensure that our products are of high quality. Please feel free to buy our products on the website. Thank you again for visiting our website and wish you a happy shopping trip!
Verenigde Staten
3,6
4 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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wonderful shopping experience, I placed the wrong order and their customer service kindly provide solutions very fast. The quality of their products are awesome and comfy to wear, love to purchase again next time.
I bought a Sheer Lace Bodysuit Lingerie for my girlfriend. The fabric and the design are very good!! My girlfriend loved it and we are glad of this purchase!
When we needed assistance, the customer service team responded very quickly and were very professional!
Ok so I've been seeing a lot of badmouthing of this company online. Especially reports of customers not receieving anything after they were charged. With that said I wanna set things straight and share my experience.
Firstly while communication is strained, only really having a tracking number to go off of, I did receive my order after 2 weeks. My bigger issue with the company overall is the pieces feel extremely cheaply made & in some cases are really complicated.
I ordered 2 items, a cute sweater body suit type deal, super frilly & shy girl energy & a bra/panty set with a skirt.
The skirt/thong were really itchy and caused chaffing despite following the size chart. The bra was super cute and nice fit. Meanwhile the cute sweater piece was so complicated feeling more like a DIY craft project. It took me legit 20 minutes to lace the peice together.
This for me is not the vibe I want when trying on lingerie. With that said site is legit & trustworthy just not for me.
Antwoord van Lovingerie
Hi Zoey,
First of all, thank you so much for taking the time to share such an honest and detailed review — we know how valuable your experience is, both for us and for other shoppers.
We’re really glad to hear that you eventually received your order, and that you found the bra to be a good fit and a great look! That’s always wonderful to see.
At the same time, we truly appreciate you pointing out the issues with the skirt/thong and the sweater-style bodysuit.
If the skirt/thong caused discomfort, even when following the size chart, that’s definitely not the experience we want for you, and we’ll be reviewing the fabric and cut for future improvements.
For the sweater-style piece, we understand that the lacing design can be a bit fiddly and more time-consuming than expected. We’ll take this into account as we work on making our more intricate styles easier to put on and wear.
It means a lot to us that you still found the site trustworthy, and we hope that in the future, with a few adjustments, you might find something you love even more.
If there’s anything else you’d like to share or if you ever need sizing advice for future orders, please don’t hesitate to reach out to us at service@lovingerie.com.
Warm regards,
The Lovingerie Team
I recently made a purchase online via Apple Cash for $35.98 not only did they take my money but they have not sent product. The customer service email is not valid. They are scamming people. I am trying to g to get a refund from Apple Cash. Be very aware of this company they are terrible
Antwoord van Lovingerie
Dear Customer,
Thank you for taking the time to share your feedback, and we are very sorry to hear about the frustration you’ve experienced.
We would like to clarify a few important points regarding your order:
• We clearly state on our store, Lovingerie, that orders are processed and shipped within 1–5 business days.
• Your order was placed on December 24, and we shipped it promptly on December 28.
• The tracking number for your package is WNBAA0419349703YQ. According to the latest logistics information, the parcel was successfully delivered on January 8, which is well within our normal delivery window.
In addition, our official customer service email is service@lovingerir.com, and it has been active and monitored throughout this period. We have checked our inbox and system records, and unfortunately, we have not received any message from you so far.
We truly value every customer and understand how concerning this situation must feel. If you still have questions or concerns about your order, please feel free to contact us directly at service@lovingerie.com with your order details. We will be happy to assist you further and work together to resolve this.
Best regards,
The Lovingerie Team
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