Altra Federal Credit Union Reviews 

ATM service is quick and easy to use. They are the best I’ve ever seen.

My daughter just paid off her previous car loan at ALTRA and has a very good credit score yet when the SUBARU dealership attempted to get the loan we were told she CANT 6.99 % that is advertised and would have to apply for a credit card to get the lower rate. We ended up financing with Subaru and she was hoping to finance with Altra.

Altra will go out of their way to ensure your financial needs are met by working with you and giving you all the information you need before making financial decisions. Their representatives are well trained and extremely knowledgeable and informative.

Altra treated us with respect and kindness

Waiting on the phone takes forever and once it is answered they forward your call putting you back into the wait loop, emails go un answered and online chat no longer exists or can be found if it does exist yet. I’m simply trying to get a verification number to use Apple Wallet with my Altra cards and they have ignored every request. Their service is abhorrent and inexcusable.

Loan application was over the phone. Having had previous dealings with the credit union helped. Much personal attention and prompt service was expected, and they came through.

this is the hardest, worst website I have ever been on. cannot pay my loan on this. I just called today to get a payment book. have not did a payment book forever. I am thinking on changing my loan to another bank. I call and they always say you must of put in the wrong numbers for my checking or loan.

The Altra team in Clarksville is always willing to be of service to their customer base!

After 49 years with this institution, when it was Trane Credit Union, I have begun to lose confidence. The resent "event", which amounted to hacking, has upset me. I'm so upset with this institution for spending $$ on rock concerts, golf outings, etc. all in the name of marketing, when they can't even pay employees enough to staff some of their offices in La Crosse, WI. Tough luck if you need any services on a Saturday. But this last instance, with everyone needing to change their passwords, takes the cake. Spend the $$ on cybersecurity and attracting good employees.

Transferring funds across different accounts is so easy. Almost never have to go into a branch location

* Reactive to needs
* Good rates
* Easy to complete neeeds

Got to talk to someone who has command of the English language.

I’ve been with Altra for over 30 years. They were called another CU when I started. We have had a few different loans through them and they’ve always been great to work with. My kids both have accounts now too with them. I don’t ever foresee changing. Never had any issues.

I came into the credit union today to get a cashier check. I walked in stopped at the sign that says wait someone will call you, right at the first desk. There were three young clerks one male/two females have a great laughing conversation. Ladies behind the desk young man on the outside, he turned and looked at me and I thought he was a customer. Lady number 1 was laughing looked at me and moved behind the desk so I could not see at face just her body. They carried on their conversations for about 5 more minutes. Why!!!! If all of them are employees on duty, why did they wait on their personal conversation before waiting on me. I taught customer services for years. When customer walk into your establishment you are to speak and help them immediately with great customer services. I didn't feel that today. We lose customer when we do not provide great custom services. That is one of the reasons I left Austin Bank terrible customer services.

The online banking is impossible. I have tried to set up my account so that I dont have to pay the $10 every month. I finally just gave up.

Unable to access my account. followed instructions but it did not work.
Altra's system is not user friendly, I struggle to sign on every time I want to review the status of my account. Instructions give on line don't seem to work. Never had such bad experience with other providers.

Im a new member and was having some issues, after trying via chat, Alex was kind enough to call me and actually walk me through the whole thing. Alex is awesome and A#1... So I hope he gets some kudos from Altra for not only doing his job but going above and beyond what he really had to do.. It was such a pleasure!!!!