Altra Federal Credit Union Reviews 

Fix your mobile banking system, so it’s not down once a month or more! I may be moving my accounts because of this problem, which seems you cannot fix!

HIi Lee provided excellent service

Is when I go for help and they help me Thebes way they can

I was able to quickly review my purchases and deposits anywhere

Altra employees are always helpful and very peasant to work with no matter how small whatever the issue is.
Always a positive experience.

When going to the credit Union, and feeling my usual little anxieties at such times, or calling in for an agent (which I don’t want to do), I feel relieved by the warm and friendly way they try to fulfill the request even it’s something out of their range. I’ve been with Altra since about 2009. It’s a specially good place for banking.

Altra offers professionalism when dealing with her members.
I am proud and feel welcome whenever I am been served by an employee of altra. They are trusted, reliable, and very friendly when helpful customers and members needs.

I do most of my banking online. There have been several times when I needed help from one of the staff to complete a more complex banking issue. In each of those cases, I've found whoever I've dealt with to be very competent and very helpful to achieve my goal. That personal touch contrasts with the impersonal hands-off approach from national banks

The employees are guest-centric. They are helpful and kind and patient with questions!

I used ING for banking before they were bought by Capital One. I loved how they would answer as a human without an ivr. I could talk to someone who had the authority to get things done. I ran as fast as I could away from them after the buyout. Went through a bunch of credit unions with less than stellar results. I found Altra and have worked with so many helpful people. I immediately moved all my personal and business banking to them. I have literally never had a single complaint through the years. They are my go to for everything financial. Please don't change Altra. A quick special shout out to Chris Harrison on the business side and Monica La Fleur on the personal banking side. You are part of what makes Altra great.

Staff at Altra are personable and kind. Not only is there no fee for checking, but you get interest. I had a great experience getting my first mortgage and with refinancing when the interest rates had dropped. My debit card has been protected by fraud alert staff. It just feels both safe and homey to bank at Altra. Even though I moved to the Twin Cities over 8 years ago, I've continued to keep my money at Altra because of the positive experience I have had there.

I get locked out of my app/online banking 1-2 times a month. The customer service people I have talked with each time have been rude, whenever I try and call to speak with someone at my branch. I get sent to some other service and, they send me back to the same phone number.

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The ability to get cash from my bank account.

I really feel valued as a customer anytime I contact Altra.
I wish there was a way to pay from another institution

Great people to work with no matter your needs and they always try to save you money.

Don’t expect a check from this credit union for work you’ve done with a company that uses them. They’ll charge you to cash it in their bank. If you deposit it in your bank check for transaction fee from altra. It’ll be there.

Mobile banking is a problem. I have several other bank mobile accounts. They have never locked me out. This past Sunday I found on my smartphone that I was locked out of my 6 Altra accounts again. This is the third time, I believe. "Contact your branch," I was told. Of course, I could not do that on Sunday. As of today, the Altra mobile banker just keeps telling me "try again." Please fix ASAP.