Altra Federal Credit Union Reviews 

The Altra team members are always helpful each time I reach out.

over the last about 70 yrs. i have done business with numerous financial institutions and altra is at the top of the list. what i appreciate most is their focus on customer service. all their employees seem to enjoy their work and it shows in how they treat me, their customer. many companies talk 'customer service' but altra and their employees deliver it !

Improve online services. And Access to my own account, right now second time im locked out of my own online acc. Smh

I was assisted using the machine to make deposits. Very nice and helpful!.

I was quoted a loan rate on vehicle and when went to sign it was 2 points higher . I was trying to work with manager Danielle in Onalaska to help fix the rate as she said she would help. I emailed her and another loan person. Danielle never responded to my emails . I gave up

Altra consistently provides exceptional service no matter what the situation. This is the only bank I have confidence in, and it has been that way for many years. There is always a local feel to the communications and problem solving. So, thank you for being there and all that you do to making it always an enjoyable process.

I use my iPad for banking. Suddenly Altra wont let me login with the app - my username and password aren't on record. The username and password work through a browser though. Chat on Altra.org doesn't work. What a waste of time.

Altra has been phenomenal in helping me keep up with and manage my finances. I recently spoke to Narcica and Mara (I hope I spelled that right) from the loans and credit services departments and they were absolutely AMAZING in helping me pay my auto loan. I called in about 5 minutes before closing and they were so nice and eager to help and it felt like they were treating me like heir own family. Narcica(hopefully) Especially was so eager to help me save money and find the best way to pay for me. These ladies definitely deserve a raise!

I received such great customer service when I got my loan. They were knowledgeable, helpful, and so nice, even when I call.

Altra has always been a great credit union to work with. Ease of doing business is exceptional even for large purchases such as a home. I would recommend Altra to anyone looking for a great financial partner.

I love banking with Altra. I called with an issue and it was resolved very rapidly and with ease. I have accounts that are really easy to manage. I love the app and the online banking options. I like their hours, but I wish they were open a little bit later in the evening or on Saturdays. I recently had an issue with a double charge and they help me to effectively communicate and solve that issue.

I tried to login to my Altra account. I have had trouble in the past and I have changed passwords. So today Altra didn't want my password but instead wanted the last four digits of my social security number. I have had the same social security number all my life (81+ yrs) so I believe I know it. I entered the last four numbers of my social security number ( which should NOT be used for banking purposes) and I was told that my login was invalid. I tried several times to login using my password and my ssn. I was told each time that my information was invalid. I think mt info was spot on but Altra knows better. I tried calling about five or six times but nobody answered. The phone kept ringing but no individual answered. On several occasions I got a screeching noise which hurt my ears. It should not need to ba an ordeal to login to my account. Sometimes I log in smoothly but usually I have to make several phone calls and change my password to look at my own account. This frustrates the dickens out of me.

Great and professional service.

Great customer service when you need it. Friendly and helpful. Able to answer all questions!

The tellers are always super friendly and courteous and helpful. I don't remember ever having a bad experience at Altra. And they were super patient with my picky grandson about his choice of a sticker!

Great to see the smiling faces when you walk in, the attention and helpfulness everyone extends to you, makes you feel that they want your business, it's not like you walk in there and you feel like you're putting them out. They pointed out to me an account that I could get a very strong return on my money, yet it would still be liquid and avaliable to pull out anytime if a different investment opportunity comes along.

I like Altra because they are really friendly, very helpful and remember all there people that come there and listen to what you have to say .

We did appreciate your A+ checking account for years but it went lethargic, so we no longer use it because it didn't change with the economy. Unfortunately, we just keep a bare minimum in our accounts because the interest you're paying on savings, checking, doesn't compete with other banking institutions. You're not the only credit union with low savings rates. I've had to move our money to other banking institutions that pay 4%+. The old saying, "get it while the gettin's good", is necessary.

They are helping people giving back they have loyal workers patients kind supportive the help vets they are building communities great bankers they answer questions,they give hope

The main thing that makes the company great is the way that it treats its clients like family members.

Altra, in my experience, is one of the best credit unions around and it certainly has made me look at banking a lot differently than in the past. After my experience with Altra, I would not go back to a traditional bank and, in my mind, traditional banks could learn a lot from credit unions such as Altra.

In a five star rating system I would give them a ten.