Amare Living Reviews 

243
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

This is honestly a nightmare! I bought my new bed 16 months ago and it's fallen to pieces! I have tried to get someone to ring me back to sort this out but they are saying the company has been taken... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent website, online chat facility great, Quick delivery times. Easy to deal with. Beds can be made to suite your requirements, ie higher headboard or higher footboard. Good quality bed, we b... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing customer service on the phone. Also the delivery was so smooth and stress free. Raz delivered my items and carrier everything inside for me. Very polite man with great customer service. Also... Toon meer

Beoordeeld met 5 van de 5 sterren

I just received my new bed and I couldn’t be happier! It arrived right on time, exactly as promised. The quality is absolutely amazing- Study, comfortable and even better than I expected. The packagin... Toon meer

Bedrijfsgegevens

  1. Beddenwinkel
  2. Slaapkamermeubilair winkel
  3. Meubelfabrikant
  4. Matrassenwinkel

Geschreven door het bedrijf

We are a family run bed company in the heart of Yorkshire who specialise in quality craftsmanship of beds and furniture. Our commitment to you is one of quality, value and above all, great customer service.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

243 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,7

Alle reviews

(243)

18 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren
Logo Amare Living

Antwoord van Amare Living

Hi Brian,

Thank you very much for your review. If we can help with anything else in the future, please do let us know.

Kind Regards,

The Customer Service Team
Amare Living

Beoordeeld met 4 van de 5 sterren

Great service although had to chase up…

Great service although had to chase up for a delivery but over all I am delighted with my bed and the guys that delivered were fantastic

25 mei 2023
Logo Amare Living

Antwoord van Amare Living

Hi - thank you very much for your review. We always strive to provide the best products and service to our customers

Beoordeeld met 5 van de 5 sterren

Great customer service

Adam has been extremely helpful and gone above and beyond with his great customer service. We had an issue with our bed Adam resolved this very professionally he is an fantastic asset to your company.

Thanks again Adam
Ness from Telford

22 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The bed ordered was exactly like the…

The bed ordered was exactly like the photo , top class fabric and the quality is outstanding for the money .
Frame is heavy duty and robustly designed.
Delivery was as expected.
I ordered larger headboard and was not a problem.
I would buy another bed from this company without a problem.
Great customer service .

21 april 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Plum Double chenille storage bed frame

Hi guys - my feedback for your business is this, the quality of the bed frame that you delivered and the guys sent to put it together - I cannot fault - three great guys all pleasant and customer friendly.
The reason you didn’t get 5 stars from me is down to pure lack of communication at the outset from myself placing the order I received no updates from you and after two weeks I emailed you to ask what was happening ??? Customer service is first and foremost and you lacked that at the front end.

5 april 2023
Logo Amare Living

Antwoord van Amare Living

Hi Michael - thank you for your review. We're really happy to hear you are happy with the product and delivery.

In terms of updates, we have a page on our website dedicated to letting you know what will happen once the order is placed and the times when we will reach out to you. Thanks for your feedback!

Beoordeeld met 5 van de 5 sterren

Love love love the bed

Love love love the bed, exactly what I was looking for, arrived really quickly, and easy to assemble, I’d recommend this company

5 april 2023
Beoordeeld met 5 van de 5 sterren

Recommended

Delivery was quick from ordering, we did have a bit of damage which was due to the driver this was rectified quickly and communication was really good, very satisfied with the outcome. Definitely recommend

9 februari 2023
Beoordeeld met 5 van de 5 sterren

delivery was quick

delivery was quick, actually went to what i thought was a shop but was a warehouse where they make each bed to order
they didn’t offer the colour or material i was after as standard but i spoke to someone called adam and he said just put it in the notes and we’ll sort it, amazing service

4 februari 2023
Beoordeeld met 5 van de 5 sterren

OMG! I LOVEEE my daughters bed

Over the moon in love with my daughters bed.. the QUALITY is first class, the design it’s second to none, VERY STRONG and STURDY - Two of us cannot even move it! I LOVEE IT. I cannot fault this company, from customer service (Adam) to the final product. I HIGHLY recommend, will definitely be ordering another bed this week…recommending to all my friends and family. To start with I had no faith due to some of the negative reviews here, but guys worry not because you will not regret it.. and the delivery men were amazing too, they even took their shoes off :-) thank you so much Adam for being so understanding and delivering unexceptional final product just how I wanted it. Amare Living is First class :-)

11 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Custom bed order

Great bed, custom preparation and installation. Helpful and understanding staff. Overall quality of the bed is good and has a beautiful design. We are really happy with the product.

16 februari 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Please do not make the mistake i made and purchase ANYTHING from this company.

I cannot urge you enough to not buy from this company. The horrendous customer service i received as well as the awful quality of the products is hard to put into words. I came on here and read reviews before i purchased a bed in November 2022, and thought the reviews looked good so i went ahead and ordered with them. Since then, everything that could have gone wrong has. I purchased a buttoned bed with a gas lift storage section underneath, and paid extra for it to be put together upon delivery. On the delivery day, it was faulty and could not be put together, the team who i paid to assemble it left it upright with the storage section up in the air and it could not be put down. So there was no way i could sleep on it, after speaking that day with the customer service team and with someone called Adam on their Whatsapp, they advised they would send someone out the following day to fix it. (Not once did someone apologise to me for what i was so far experiencing) the next day, they said the bed was faulty and they needed to take it back and bring back half of the bed new. I was constantly chasing for updates as none were offered to me unless i asked often. Fast forward to the 11th of December, the 'correct' bed was due to arrive, and once it did (8 hours after it was booked in to be delivered) the bed was even more wrong than the first time. Buttons were missing, the gas storage lift did not work and would not lift up, even the side panels of the bed were the wrong size so there was a 3 inch gap at the end of the bed! I do not know how this company were still not apologetic. I of course asked for a refund, to which they responded that they do not offer refunds for bespoke beds (even though the bed i ordered was faulty and not as described). After this and me making my complaints in writing to them numerous times, they said they would have one more attempt at fixing the right bed, and if that did not work they would refund me. Fast forward to the week before Christmas, i still had not heard anything. I chased and Amare living contacted me back to state that they have fixed the bed and replaced the parts that need replacing, and will deliver the bed to me on Christmas eve in the morning. I am not kidding you when i say that they arrived at 10:30 pm on Christmas EVE and the bed was still COMPLETELY WRONG and did not work / fit / was not as described! The delivery men were humiliated that they had been sent out again with something so wrong. Since then (and until recently) i have been demanding my money back, they have been refusing and refusing and refusing until finally giving in. This company should not be trusted with customers money, please do not make the mistake i made and purchase anything from them.

16 november 2022
Review zonder uitnodiging
Logo Amare Living

Antwoord van Amare Living

Hi Misty

We are really sorry to hear you were not entirely satisfied with your experience. Our items are bespoke handmade pieces. Whilst we try to ensure mistakes don't happen, sometimes damage can occur during delivery. We always ensure we act quickly to put it right, which is what we did in this instance also.

We are a small family run business who pride themselves on service and integrity and would never hold anyone's money. Our positive reviews are testament to the hard work and honesty we display in the course of business.

We have been trying to reach out to you for a number of weeks to speak about this further as we would never want a customer to feel dissatisfied with the service or product that has been received. Please can you contact us on customerservices@amareliving.com so we can discuss further.

Thanks,

Amare Living

Beoordeeld met 5 van de 5 sterren

I have always purchased beds from…

I have always purchased beds from Dreams previously but did not like their range on this occasion hence took a risk and purchased from Amare Living. Their website was well organised and they held a vast range of Ottomans which I was looking for. I was not disappointed at all with the product nor the service I recieved. The bed came as planned, a very good quality build. The delivery gentleman was great, polite, friendly and professional. I did experience a small issue but this was dealt with very well, no quibbles. I found Amare living to be a company that is very much customer focussed and this was reflected with their colleagues that came to deliver my bed and the two lovely gentlemen who put it together. I would highly recommend.

26 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Boxing Day sale

I bought this bed on Boxing Day as a treat. The bed is stunning! I had questions along the way but Adam made sure he helped in every way. I’m very pleased with the outcome from the min I ordered to delivery! Everything was so smooth! Thank you Adam and the team! I’m a happy customer

18 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely delighted with my daughters…

Absolutely delighted with my daughters new bed, excellent service from start to finish, as promised our bed was made and delivered for Christmas, it is absolutely gorgeous and I would highly recommend Amare Living to anyone looking for a beautiful bed, thank you Adam and also to your super delivery guys who built our bed were so conscientious.

21 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous Service

I can't fault the prompt service I received from Amare Living. They phoned to double check exactly what I wanted and they kept me informed every step of the way and I had my bed delivered and built a few days later by 2 lovely, polite and very tidy Amare employees.

17 september 2022
Beoordeeld met 5 van de 5 sterren

More than pleased with Amare living...

I was reluctant about purchasing online but after ordering my beautiful bed from Amare living I was more than pleased at the quality and service from these guys. Great communication, swift delivery, delivery driver was great. Overall I would use them again for sure.

30 september 2022
Logo Amare Living

Antwoord van Amare Living

Thank you for your Feedback John - it is really appreciated

Beoordeeld met 5 van de 5 sterren

The bed I received was excellent right…

The bed I received was excellent right colour and size, I had an interaction with Adam who helped us choose the right colour showing us various different options, the delivery was fast and the communication was brilliant.

Would recommend this company for a stress free experience.

13 november 2022
Review zonder uitnodiging
Logo Amare Living

Antwoord van Amare Living

Thank you for your review Haaris.

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