Amazon Reviews 

Bought soft drink on Amazon on February 6. Today is March 16 and still no advice from Amazon about the order. No tracking number..Nothing. It is misleading and deceptive to offer something that you are unable to supply.

It's disgusting that the only way to contact Amazon is to give a one star review on a third party site. I can't contact via your app as I don't have a subscription... and yet I'm still being charged $10 a month. There is no way I can find to stop this! Shame amazon and poorly done ACCC for not stopping this as I'm sure I'm not the only person to have this experience.

@AmazonAU extremely disappointing experience.

Order 250-2488318-2383864

On 20 Feb 2026 I purchased a Garmin HRM 600 (M-XL) sold by Amazon AU for $277.26. The delivery was originally expected on 22 Feb, but shortly after the purchase the product was completely removed from the Amazon website and the delivery date changed to 27 March.

I spent over 1 hour and 20 minutes in live chat, being transferred between multiple agents and supervisors, with several chats disconnecting due to “technical issues”. Each time I had to explain the entire situation again.

Eventually a supervisor confirmed that the product was removed from the website and they cannot guarantee that the order will ever be fulfilled.

The frustrating part is that I purchased an Amazon gift card via the Qantas website specifically to buy this item. Now that Amazon removed the listing after my order was placed, I am left with an Amazon balance I didn’t intend to use for anything else.

The same product is still available at retailers like JB Hi-Fi, but because of this situation I would effectively need to spend my money twice to buy the same item elsewhere.

This issue was not caused by the customer, yet after more than 1 hour and 20 minutes with support, the only solution offered was to cancel the order.

Very disappointing handling of a simple issue.

Don't shop with Amazon! They don't refund you for faulty products. Their courier companies don't collect organised returns.
Amazon leadership needs a complete overhaul - I have been waiting since February for a REFUND of my faulty monitor stand - 3 failed pick ups and they want me to organise a new one!? No one bothers attending. Their courier companies - Parcel Point and Aramex all use contractors - so they have 1 contractor who brings their FRIENDS along (who by the way, are NOT EMPLOYED by Parcel Point and Aramex) .. the friends are then shared YOUR PERSONAL INFORMATION and will pick up the parcels instead.

I recently purchased a faulty item from Amazon, (Tool Post Mini Vertical Slide (90 x 50 mm) For Instant Milling Operation On Lathe Machine Brand: OMEX) and commenced the return process only to find Amazon claim I purchased from a 3rd party seller, I disagree and that I have to pay return postage and try an seek reimbursement after the fact. This is an inconvenience and involves risk. I'll be shutting down my Amazon account, I suggest you do the same.

I ordered a beautiful book on the US Naval history from Amazon which was subsequently trashed during the delivery process. No padding inside the box so the spine was torn away from the book. I paid almost $94 for this new book but disgusted at how Amazon treats sold items so carelessly. I've had this happen before with Amazon book deliveries, but i can't be bothered returning yet another book to Amazon for a refund. I'll try and repair it as best I can. No more books from Amazon.

Honestly, Amazon might be better off shutting down in Australia, because at this point it seems to be doing more damage to its reputation than good.

I placed an order for a small package, expecting a straightforward delivery. Instead, there were four so-called “delivery attempts.” The order was ultimately returned because it was supposedly “undeliverable.”

What makes this unacceptable is that four different delivery drivers contacted us directly. Each of them received clear instructions on how and where to deliver the package. Despite this, they decided it was “too much effort” and chose not to complete the delivery. The problem was not access, not communication, and not availability — it was simply a lack of willingness to do the job.

After the order was returned, I contacted customer service. I was offered compensation for the inconvenience and was promised that if I reordered the same item, it would definitely be delivered properly this time. I was extremely hesitant, but I trusted the promise that was made to me. Based on that guarantee, I placed the exact same order again.

Now, two weeks after the original order date and ten delivery attempts later, I still have not received my package. To make matters worse, I am not even allowed to request a refund until March 6.

In the meantime, I have spent more than three hours of my valuable time chasing Amazon for answers. Every time I contacted customer service, I was transferred at least five times. Each new representative had to “review the case” from scratch. Every single person gave me a different explanation and a different solution. Repeated promises were made:

“I guarantee it will be delivered tomorrow.”
“We will provide compensation for the inconvenience.”

None of those promises were kept. No delivery. No compensation. No accountability.

It feels like customer service is more focused on protecting the company than on actually solving the issue. Being given inaccurate explanations while I had already spoken directly to the drivers only added to the frustration.

This entire experience has been exhausting and unacceptable. I will never order from Amazon Australia again. If you value your time and want to avoid frustration, wasted hours, and empty promises, I strongly recommend considering other retailers.

I have a firefox for TV and needed new remote. What a hassle. I have 2 different accounts so when Amazon rang to supposedly assist, they wouldn't talk to me because I was not the account holding where remote was bought from. One of their employees even hung up on me and I was never rude or yelling. Remote came, but it was not working, so they said don't bother returning, but then sent me a return. So, 2nd remote comes and I have issues again. I had to keep cancelling, asking for refunds, before finally remote arrived and instead of me ringing for help because if you do that, they are usually rude and unhelpful, I worked it out myself. Lastly products on here are way more expensive than elsewhere and products can take months to arrive. Amazon Australia is just as bad as the US (like I said I have 2 accounts because I am an author).

I would give no stars if possible. My order has taken months to be sent and I only get the option to cancel it or say that I'm happy that it is due to be shipped in another month (3 months after I purchased it). I can't get a call back and I don't want to cancel the order because I need the item and this is the only site I can find it on.
It's unbelievable that they can get away with providing basically zero customer service.

Amazon accessed my credit card without my permission! I did not order any products. Christine Swaine Adelaide

Amazon used to very very reliable and trustworthy for a long time.
Now they are just another low life corporate which wants to become faceless.
Their delivery system is the worst I have come across.
My parcels are not getting delivered to my home despite me receiving emails saying DELIVERED.
They met me using a cheap scumbag delivery company now, Where once I to a delivery photo with my delivery I now get DELIVERED and no delivery was made
SHAME ON AMAZON .
Whoever is running tis needs to be sacked immediately

Seriously... I ordered an item because I needed it today. Prime member

Oh and if you buy this and thatextra items you will get a free delivery. So I bought stuff that I would buy somewhere else. Great, I won't have to go after work to get the item I needed in the evening. Delivery might be up to 10pm, that's ok.

Guess what?! It's not here, I cannot buy the item at this time, I need it, and I cannot even leave a note for Amazon on their site to tell them how stupid I feel for trusting in their promise of delivery.

No, I don't live remotely. Very disappointed. Back to Coles delivery. Will stop buying. I know I am insignificant one person. But maybe someone else will read this and will NOT use and trust Amazon.

Amazon changed my address from my PO Box, to my residential address, after I ordered. This is the second time they've done this. The first time, I noticed, got them to change it back, before they sent, and thought it was a glitch. This time, they sent almost immediately so I noticed too late. I went to customer service asking for an explanation and explaining that I have a PO Box because it is far more secure than my residential address. Given that the first order, in which this happened, involved a low cost book. Given that, in this second occurrence order, I had a heavy book that had been discounted, I asked if Amazon was doing this because it was cheaper for them to use their own delivery service than to send to my PO Box through the mail. Their response was to answer a different question, or to offer useless information, or ask for information they already had, or to reply not only off topic, but way off topic, or to give information that was totally wrong, or to pretend they thought I asked something else, with there being a carousel of everchanging reps, so you had to start all over again ...and again...and again.....(hit repeat). In short, they did everything possible to frustrate, distract, and torment, me, I believe, with the intention of shepherding me away from what I was asking, deploying every strategy, they've been taught, to not answer. It was diabolical. I also raised a book I purchased from them some time ago that came in a scuffed and dirty plastic bag with green markings. The book was heavily damaged in the corners and was grubby. I wondered when I got it, if it was sent to me because I am not in Prime, because I buy to just over their $59 to be eligible for free postage, so I very rarely pay postage. It may mean I wait, and hold things in my watch list, until there's something else I want, but that's the way to save on postage, so that's what I do. Anyway, when I got the damaged book, which I purchased at a discount, I went and looked and it had gone up $10, so I decided to keep, to clean and repair it. But that did cause me to wonder if it was set aside to send to someone who saves via buying habits like mine. Anyway, I don't retain my card details, always re-enter them and then remove them, for security. But after today, I'm glad of that security habit because I wouldn't want Amazon taking it upon themselves to sign me up to Prime. The only thing I could do today was to remove my residential address. I may be wrong in my suspicions, but I see a pattern. I believe it's possible that Amazon want to increase their profit margin, and things like my experiences herein evidence cost cutting efforts that are at the expense of the customer. So, given that they take it upon themselves to change an address in an order, and because I've seen people saying Amazon signed them up for Prime without their permission, I'd urge the removal of credit/debit card details to avoid this threat. And, if like me, you have a PO Box and have your residential address on record (because some sellers will only post to a residential address) remove that residential address. I wish Amazon would spend money on good, protective, packaging, and focus on goodwill in business, rather than all their attention being on making ever more money, with customer service being nothing better than an unpleasant smoke machine intended to cover their tracks.

Terrible customer service useless in dealing with an account that they put on hold while i was trying to pay
The agent had an argumentative tone, too and I'm saying this because i was once a filipino call center agent. Amazon UK is much better.

Have placed many orders on Amazon. Never had any problems with it. The only problem is that there are sometimes problems with Prime subscription, namely the access to prime gaming services.

I recieved a email from Amazon telling me that my account has been restricated because they claim l was returning too many items and also they have restricted my account to ditigal transactions only. So l replied to the email saying " Could you please provide me with a list of all the items l have returned because l know for a fact that l have never return any item to Amazon. Also why have you restricted my account to digital transactiond only? I got a return email and this what it said" We understand you are frustrated but we now consider the matter closed and we will be responding to your email anymore" I could not believe what l just read. Also none of my question were answered. I thought Optus was had the worst customer service Amazon takes the cake at least l can call Optus. I can't call Amazon from my country. Anyway it gets worse. I ordered a item. I received a email telling me that it had been delivered. So l when outside no where to be found. So l got to their website and start a online chat with one of their customer serice officer l said " I got a email saying that this product has been delivered but its no where to be found"She says" Did you check around because sometimes the drivers put in a safe place". I already checked everywhere no where to be found anyway l now ask to see the photo of the deliver. She comes back to the chat " Unfortuntately there is no photo" to which l say" because it was never delivered thats why. i said " I would like a refund" She says l have to talk to a different department".
"Great can you please put through to them"
" Oh l can't do that"
"What do you mean you can't do that. At this stage l ready to explode but l didn't"
"she says " Is there anything else l can help you with" I said "No" and shut the chat window. So know lve beeen lied to about a deliver that never took place also no explanation as to why my account has been restriced. I never got the refund either. I am done with Amazon. I would rather get it directly from the supplier or another way. This is not the first its happened either. Amazon is a joke and to think l was going to buy a tablet from them. I would of lost close $3000. Zero stars absolutely Pathetic. You must be proud Mr Jeff Bezos

Had to go through 12 steps just to attempt to order. Then once I had subbmited the verification information, they said it would take up to 24 hours, and they would send a verification email. It has been more than 24 hours, and I still can't access my account to contact support or cancel the order.

This puts me in a really frustrating situation where the product I am trying to buy is getting more and more expensive and has now gone out of stock, meaning I missed out on buying it somewhere else. I have tried contacting the Amazon support number, but no luck.

I have since been charged for a $519 product that I can't cancel and am unable to do anything about it.

DONT BUY ON AMAZON AUSTRALIA.

Originally, I contacted support because the lights on my standing desk stopped working. I was told my case would be escalated due to my situation and disability. A refund or a replacement was given. this was then escalted to another team bc i advised its the power surge. I was told wait 24hrs. But shortly after my daughter replaced it herself going out of pocket.
Came back again & After doing this, the 2nd representative asked for a receipt that I do not have. When I asked to speak with a supervisor to clarify options, the entire support process was shut down. everything that i was told on 2 different occasions was then dismissed. RUDE ! I was later told that the information I had been given was “incorrect” and that escalation was never something they could do, despite this being clearly communicated to me earlier. Their response focused on internal “coaching and retraining” rather than addressing the impact on me as the customer. So everything that was done and said went out the trash. MY time also wasted. Whats the point ? I even noticed that the supervisor YASH didnt even bother to check the previous claim. Guess what it was never escalated... RUBBISH service. HIs attitude online was like a entitled man child.
WASTED ALL MY TIME FOR NOTHING

I'm sick and tired of my orders being delayed and suddenly unavailable. I'm waiting weeks without an update on where my order is. One said it had been shipped, with an expected delivery date, and then nothing, even though I purposely ordered within Australia. No explanation, no new estimate. This has happened three times in the past 2 months. Fed up.

Rated 1 out of 5 stars
Make Amazon Great Again But
Like most people have different problems

Pros are: Low prices, eg for general food items etc, they beat grocery store prices.

Free shipping depending on the size of the purchase, this increased to $99 to from $59 for the purchase amount.

Customer support has always been excellent, but when we replace the order , then order were not replaced why I need answer and it is very difficult to understand replaced or not and more time and more time and then product not replaced.

5 stars if this was back in 2019...but unfortunately we are not there
Amazon is drop shipping outlet for Chinese online stores. There are no quality products when it comes to furniture, mugs, bags, utensils, pens, toys, etc. You basically have the same product being sold by "different" companies. It is low quality stuff that is 3x price of what it sells for on the Chinese online site.

For me this is just a website filled with spam, unless you are targetting a specific product or brand. You cant peruse a general category due to the duplicate cheap stuff Given the good support and the history of once being a great online store .