Amazon Reviews 

It use to be good. Since they have used oodles of underpaid immigrants the service has turned to a pile of feces. Deliveries coming at 10pm, not being delivered and marked as attempted and parcels just thrown with no care. Canceled my membership and will pay smaller companies for shipping idc.

I cancelled a mistake order before they pack it and as soon as they got my money (very quickly) didn’t even ask me to confirm payment. And the lady on the chat said she escalated it to the team and I will receive an email to confirm cancellation and get a refund. Didn’t get an email, obviously no refund and they proceeded with the delivery. Pack of liers. I can only use chat because they don’t answer phone calls. Very poor customer service. No more using Amazon for me. They’re frustrating. Horrendous customer system

Paid for the product . They said they delivered it . Despite being at home we never received it .
Amazon’s delivery men are to be blamed .

Very poor service from Amazon AU. I was charged for an order that never arrived, and customer support failed to resolve the issue even after multiple attempts. This feels extremely unfair and misleading. Customers should be very careful when ordering, as you may end up paying without receiving your product.

My issue is not so much about my purchases, however I will mention their advertising can be deceptive and their prices not the lowest available. My gripe is not about delivery time it is about the time of deliveries. I have been waiting for my parcel all day, it is now 10pm and I'm still waiting. Needless to say I am now closing my Amazon account and will purchase elsewhere in the future. If I could give a zero I would have. Update I went back into tracking and they said it should have been delivered by 9pm it's delayed and would be delivered before or on the 30th. Not happy Amazon

When a seller supplied a faulty product and only offered me a partial refund, the seller also expected me to pay the return shipping. Amazon were worse than useless. I have wasted an inordinate amount of time getting nowhere with Amazon, and this issue still remains unresolved.

Amazon is a joke !! Made an order and was kicked off the site and account removed 2 days later for no reason. Do not trust this company as they treat veterans like carp and send nasty emails on Anzac Day of all day accusing me of violating return policies. I have not even received any item yet nor made a return request !!! Disgusting customer support and completely unreliable !! Assholes !!

Absolutely a scam, ordered headphones and they arrived three days late and they were used and just reboxed, even had ear wax on them. Avoid.

So unreliable I have had multiple items delivered to the wrong address or left out in the rain or in public walk ways in my building which has been taken on several occasions. I wrote clear instructions I gave instructions listed in my account and yet almost everyone ignored them .
I have now stopped using Amazon because of this constant loss of items especially when needed it is unreliable if they will deliver it on time or to the correct address or read the instructions.
One of the worst delivery services I have had to deal with.
I’ve called customer service and complained at least 10times and it still happens. Now I just deleted my account and won’t shop there again .
BEWARE!

What’s most disappointing is that there was no clear protection or support provided for situations like this. The whole experience has been frustrating, especially given the lack of accountability and resolution. I expected a much higher level of service and reliability. This has seriously affected my trust, and I hope improvements are made to better protect customers in the future.

I have been shopping on Amazon for over 20 years. I have had close to zero issues ordering from Amazon IT, DE, FR, NL, ES, UK, US, JP,...
Come to Australia, with its proverbial professionalism, attention to detail and quality of service, great care and respect for customers, and I have had multiple incidents in less than a single year! Items are tossed together in a much larger box with no padding whatsoever (I supposed a bit of scrunched up paper would break the bank for poor Amazon...) and, quite obviously, they arrive damaged. I raised this issue with customer support and they even make a fool of you telling you it won't happen again! Sure! And it keeps happening... Also, next-day deliveries are often delayed, and it's not like I live in the outback! If that's what you get for being a loyal Amazon customer and Amazon Prime member, then I'll be shopping elsewhere from now! Well done Amazon AUSTRALIA! 👏👏👏

I've been a customer for a few years. I don't understand why customer service are so incapable of adding notes to your account. I have requested no deliveries after 5pm. Yet I still get them, thrown at the front door, blocking my door etc etc. I've contacted them probably over 20x and it still happens.
How difficult is it? Can drivers not read?
I honestly don't know why I'm still a customer at this point.
Asking me for a "date if experience" is laughable. It's every time I place an order.
I do not recommend Amazon.

I purchased a new car part from Amazons website. The seller attempted to send me an empty envelope and claim the product was delivered. In the sellers attempt to scam me they accidentally addressed the blank envelope wrong and admitted in messages to me that they had made that mistake and would send the item again. The seller then didn't resend anything and went silent. They didn't know that in a small town mail gets directed to its proper address if its its a correct name but wrong street number which is why i managed to receive the empty envelope scam attempt. I let 8 Amazon customer service representatives know these facts and I requested a refund that was supported with written evidence from the sellers scam attempt. Amzon has now refused to issue me with a refund on 10 different enquiry occasions stating that because it was from a third party seller they were refusing to refund me for a $231.54 product that was never delivered. Amazon now tries to send me backwards and forwards between different so called "resolution teams" in order to delay me and get me to go away. Its been 2.5 weeks of this blatant attempt to break Australian Retail consumer law. Disgusting

Closing an Amazon Seller account is a frustrating and painful process. The whole procedure feels unnecessarily delayed, and it often seems like it’s done so they can continue charging you monthly fees.

There is no direct email option to communicate with support; the only available option is chat. The call request feature never works, so you are forced to rely on chat support.

Even then, the support agents ask you to upload sensitive documents like your passport and bank details again just to proceed with closing the account, which feels excessive and inconvenient.

I also requested the chat agent to send me a copy of the chat via email, but they never sent it, which adds to the lack of transparency and trust.

Overall, the experience is stressful and time-consuming. Be careful before opening a seller account, as closing it can be much harder than expected. They may even try to push you to keep or reactivate your account instead of helping you close it.

We joined Amazon Prime for streaming then that automatically led us to the retail side of Amazon in Australia. We have had the best experience with good prices, great choices and fast delivery, either same day or overnight. Some of the savings compared to retail stores, are beyond belief. We will continue to always compare prices as we believe Amazon have the best deals.

The whole company is ran by phillipino call centre that send you spam and rip you off with return post cost beware shopping here

No longer the quality provider as it used to be. Deliveries are appalling, customer service provides lot's of excuses and promises but no solution and they product's are much more expensive than some other similar online shops.

I have for many months ordered 2/30 pack Pepsi Max soft drinks and last month they only sent one with the description that the second box had been " delayed". However, on the same day that it was suppose to arrive I could still purchase the item and have it delivered the NEXT day. My account still shows " delayed". No the fact is that Pepsi has gone up in price. How about honesty? Or sent me an update. Why send 1 at the subscription price but not the second one. Sadly companies like this work on volume and not customer service. This is not a fake review and Amazon needs to lift it game but sadly that won't happen.

How hard is it to drive a delivery vehicle, read simple address labels and deliver orders correctly???? Apparently it’s consistently an impossible task for the incompetent people that Amazon employs. I run a business and I have clear signage on my driveway that orders are to be taken to the front single entrance gate. Despite this they not only enter my property which is a bed and breakfast in that area, but they deliver parcels not even addressed to this property. Useless.

I received a package the box was empty no products inside box was half taped with clear tape and I sent Amazon pictures and a comment that they not approved according to the Amazon company I sent Negative comments they asked me to fix the comments they didn’t like what I wrote