Amazonfresh Reviews 

Ordered 28 items from Amazon Fresh, 13 items were missing, however I was not contacted by Amazon to offer any alternatives. Their 'Help' page is far too complicated, there should be a button to press on order for any problems, but that would be far too easy for Amazon!
I received a text to say Amazon would be with me shortly, so I went outside to water my garden, so I did not miss them. I watched driver pull up, then sit for a minute before reversing back to my neighbours house, when he got out, I asked him what number he was looking for, he looked at my neighbours number not his invoice list, and said no:3. I told him I was waiting for a delivery, but he just carried on, he delivered the shopping, when I seen him return to the car, I again told him I was waiting on delivery, he sat for a minute checked his sheet then got back out and said "Oh that was yours!", he went to retrieve my shopping, by which time my neighbours Son had opened all bags and was unpacking them to put away, thinking his Mum had ordered it! I was handed back the bags opened, ice packs thawing. When I finally got to an advisor, having gone through the whole Q&A's, feedback and finally emailed them, I received a pathetic apology. My shopping was opened and handled by a third party, thus at best should have been classed as damaged goods, the response from Amazon.....Your refund will be credited to your bank within the next 5 to 7 business days. This is a total farce and totally unacceptable, my thoughts went out to those less abled bodied and vulnerable, not to mention those who are financially worse off. Amazon need to get their act together and do more to assist their customers, I am able to go out shopping, tried this for convenience, however what happens to those who are unable to? Found the whole experience far too complex and time consuming.....Do yourself a favour and save your time and money, shop elsewhere!

DO NOT use Amazon Fresh if you actually want your groceries delivered. Having used Fresh for a couple of years now, with mainly good experiences, 3 delivery attempts has been beyond awful. As other reviews state, the company employs the most incompetent Fresh drivers with zero skills and an appalling attitude not matched in any other service industries. Clearly some collective trend has spread amongst the drivers where they call you up, claim they can't deliver your groceries to the door 'due to health and safety', and therefore they can either drop it on the street or you can pick it up from the car booth. It has now happened 3 times, so no longer a coincidence. Yesterday I refused and the driver then took off with my delivery claiming she didn't have access to the building! Access to building is the same as its been for the past 5 years, I dont know who in the building or what should pose a threat to her - she can take stairs or a lift and its very decent people living here for years. She did tell me on the phone that I was wasting her time so I suspect this new Amazon driver behaviour is down to the time they feel is wasted getting out of their car. It's astounding how Amazon Fresh is still existing given the poor service delivered. And customer service just provides the same line of apology every time, completely inefficient and useless. For your own sanity, Use another delivery service rather than spending 1 hour trying to contact customer service and then another doing a new order with another company you could have done the order with in the first place

I have no complaints about the food I ordered. Everything was good, fresh, well packed BUT one bag was torn open and an item missing. When I unpacked it, instead of the bottle of Booths medium dry sherry I had ordered there was a bottle of champagne - an expensive bottle in a gift box. ( I looked it up - £52!) Perhaps some people would be happy with that but I wasn't. I wanted what I'd ordered. I don't particularly like champagne and I can't cope with the whole rigmarole of opening the bottle. Customer service arranged for my sherry to be redelivered (although it took two attempts) and gave me a £5 voucher for my next order. I wanted to return the champagne but they said to keep it or dispose of it. The driver who brought the missing sherry didn't want to take the champagne however I was able to give it to some new neighbours so it didn’t go to waste. Altogether an odd and somewhat irritating experience.

5 packs of beef mince delivered with best before date the next day !
Surely Amazon can deliver food fresher than that ?

Had to freeze them all and the other 5 packs of Beef Mince only had one day on them before BB date.

Amazon pickers should be trained to pick fresher items and really the 5 packs with the BB date the next day should have been classed as reduced shelf life !
Cannot recommend Amazon "Fresh" at all sadly.

EDIT : Because of prime 20% off Amazon fresh decided to chance ordering again on June 21 2023.
Sadly STILL NOT "FRESH" !!
On 8 packs of mince and 3 loves of bread the next day was the last best before day.
This time i went on live chat and got refunded £45.
This is the only way Amazon will make the pickers choose decent dates so go ahead and do it, took literally 5 minutes.

First try with amazon fresh. Came at the stated time with everything as expected. So will definitely be giving it another try despite the other poor reviews I've seen here.

Utterly disappointing service.!
Driver left 3min after knocking on door.
I have newborn twins, hence I ordered online groceries....

Unable to contact driver as marked shopping order as wrong address... and closed it...
Took ages to talk to customer service too.
Never use it again !!!

My delivery was an hour and a half late although at 7pm it said it was one stop away. Didnt arrive until 8.25. Driver rang wrong bell several times. Luckily I heard him ringing my neighbours bell so I spoke to him on the intercom. He did not accept that he had rang the wrong bell. Would not deliver to my flat so I had to go down to the pavement to collect my order myself. Today was the first time I had used Amazon Fresh. It is also the last time I will use them. Awful service. Never again.

I would give this service (if it can even be called that without laughing) a zero if I could. Utterly useless. They’ve cancelled my orders due to “fulfilment issues”, driver went to incorrect address, driver broke down, shop was closed etc etc. Appalling awful crap. They even have the cheek to give you nearly out of date or blatantly damaged food for your troubles. Dire.

Multi buy feature doesn't work and it's deceiving people. It says 2 steak is £8 but when you add to basket it's calculated as £12 and you thought you are paying £8 for both

Der gelieferte Lachs war nicht in Scheiben sondern kleine Stückchen und das bei einem erheblich höheren Preis als in normalen Lebensmittelgeschäft. Auf die telefonische Reklamation hat man mich an den Hersteller verwiesen ds Amazon nicht der Hersteller sei. Der Kundenservice ist unmöglich es war meine letzte Bestellung dort.

I have used Amazon fresh for a couple of years. And the delivery and service has been good most of the time.HOWEVER when it has been bad it has been VERY bad. Despite giving clear instructions on the grocery order NOT to leave shopping outside and that it needs to be brought to my ACTUAL door (1st floor maisonette), which would take less than 3 minutes, some drivers refuse to do that. They argue, blatantly lie, refuse to assist, dump it where they want and race off in their car. Some of the delivery drivers are truly just awful. They should not be employed, they have NO customer service skills and if you are disabled etc I would suggest using another company. Asda, Tesco, Iceland anyone else to be honest have provided me with good to excellent doorstep manners and assistance all the time. Dealing with Amazon Fresh delivery people can be bruising to say the least. I WONT BE USING THEM AGAIN.

I have used Amazon Fresh for home delivery a handful of times in the last couple of years or so. I’m giving them 3 stars as more often than not they have got the order right and delivered on time. BUT when they have messed up, they mess up BAD!
Recently I had 6 bags delivered and the driver had parked in the middle of the road despite there being a few empty spaces a few yards away when he could have parked up and delivered with ease. But clearly he was in a hurry to dump the bags and run. Of the 6 bags delivered, 2 didn’t belong to me and 2 were missing. I called him straight away from the app (he would just have been at the end of my road by then) and he said he’s just delivered what he was given, that I had to call Amazon directly and then he cut me off. I knew something suspicious was going on as the 2 bags delivered to me in error had the name and address bit torn off the label. When I got through to Amazon they were as helpful as they could be in the circumstances and said they’d give me a refund for the missing items and I asked what about the 2 bags that weren’t mine, they said I could keep them. These included some cheap and very unpleasant tasting mini sausage rolls, some Cumberland sausages (which weren’t very nice either), 3 huge bags of spinach, a bag of spuds, a bag of carrots, some fat free yogurt and some other frozen veg I can't quite recall. Amazon asked if I wanted the missing items delivered later that evening but I said no, it was bad enough waiting for that 2 hour time slot and I was going out and didn’t want to hang around waiting again. I did specifically also advise Amazon that on the labels on the brown bags, the name and address had clearly been torn off as the rest of the label was intact as was the code I gave Amazon so they could see who was missing those 2 bags. I did say the driver was welcome to come back and collect them but they said not to worry that I should keep or dispose of the items. Imagine if we were a vegetarian household being told to eat the sausages!
On a previous occasion last summer I think it was, they completely missed the 2 hour time slot, and I couldn’t stay home waiting as I was going out to dinner. More than an hour after I left home they contacted me saying they were outside my house so I told them to take it away! The local Amazon Fresh store is less than a mile away from me, if they knew they were running THAT late, why didn’t they have the courtesy to call the customer (me) to say they were running very late and was this ok? I could potentially have delayed going out BUT not knowing what time, if at all, the late delivery was going to arrive, I wasn’t cancelling my plans in case Amazon Fresh might turn up. At that time I was adamant that I wouldn’t use Amazon Fresh again but I think it was about 3 months later when I chanced them again and the first order was fine, it was the one after that they messed up as described above!
Despite this previous negative experience and the most recent one, I have found other orders to be delivered within the time frame with negligible errors which is why I went with 3 stars instead of the 1 or 2 I originally wanted to give.

I was sceptical because of all the bad reviews. Maybe it's because I live in a small town but everything came as ordered and came in good time, I had a great experience with Amazon fresh.

Ealing Amazon Fresh - helpful staff member, however I bought meal deals for a 6 hour drive home. Prawn layered salad was exceptionally bland, i wouldn't recommend that. BLT sandwich - also bland, tasteless, strange tasting tomatoes. Bought a box of grapes; they'd come from from India....1) why not buy locally sourced products Amazon? Or at least UK!
2) they had a very odd taste and dry texture, again bland, must be full of preservatives to have come from India and still appear 'fresh' in the box, also coated in white powdery stuff. Needless to say, none of the food was finished, the food was tasteless and synthetic. Wouldn't go there again.

Dieselbe Schei**, die meine Vorschreiber schon erwähnten, kann ich nur bestätigen: Samstag 17:30 Uhr, ich sitze zuhause und sehe auf meinem Handy: "Fahrer ist noch 1 Stop entfernt" - das Nächste, was ich Minuten später sehe, ist "Es war niemand zuhause, die Bestellung konnte nicht zugestellt werden." Der Kundenservice kann natürlich nichts tun, hat zwar den Fahrer angerufen, aber der hat den Kundenservice-Mitarbeiter weggedrückt! Der Kundenservice-Mitarbeiter kann mir bestenfalls ne Lieferung für Montag anbieten. Danke, verzichte. Super, dass ich jetzt doch noch in den Supermarkt rennen und 4 Kisten Wasser plus ne Kiste 12 kg Milch schleppen darf! Bravo Amazon Fresh, euer Personal ist echt so gut wie das von DHL! Ich könnt ko****...

This review is for the Amazon Fresh store on Kensington High Street, London.
We were in London for the weekend and after a day at the Tate Britain and a walk through St. James' Park we got back to Kensington at 6.30pm on Sunday 16th April to find most shops closed.
We saw the Amazon Fresh store was open and, not knowing about, we went in.
The young man at the door, Hussain, was friendly, cheerful, patient and professional as he explained the way the store worked. I am not the most tech. savvy of people so he had his work cut out to guide me through the log-in procedures. He assisted me and at the same time was helping others entering the store.
We were much impressed with the calm and professional manner of Hussain.
I don't know what Amazon are paying him but it is not enough. He is a diamond.

Order wrong again incompetent staff picking orders!! Ordered 4x16 packs of lindor mini eggs on special total £19.50p sent 4 packets which are only £1 a pack to buy and paid £3.99p delivery this is the third time this has happened to me when ordering multiple items PLEASE READ ORDER!!

Takes your money and fails to deliver on time. No warning, no refund. Scam.

Wir haben schon einmal bei Amazon Fresh bestellt.
Ich weis nicht was passiert ist, das der Kundenservice so miserabel geworden ist...
ich habe mehere Stunden damit verbracht eine Einkaufsliste zusammenzustellen.

Aber eine Bestellung war nicht möglich, da ein Zeitfenster von Freitag, Samstag oder Sonntag nicht zur verfügung stand.

Sonntag wird sowieso nicht geliefert!
also standen noch 2 Zeitfenster zur verfügung.

Da ich aber am Freitag Abend etwa 19:00 Uhr bestellen wollte,
stand effektiv nur 1 Zeitslot nämlich Samstag (der natürlich ausgebucht war) zur Verfügung.

Ich wollte einen Rabbatcode von Amazon nutzen und 15% vom Einkauf zu sparen,
Konnte ich aber aus zuvor erwähnten gründen nicht.
nachdem ich mein Problem den Amazon Fresh Support schilderte,
sagte der Supporter noch beim ersten Gespräch,
er wüsste nicht, warum unter diesen umständen Amazon Fresh
mir die 15% auch nach den Aktionszeitraum
(wenn das nächstmögliche Zeitfenster zur Lieferung zur verfügung stünde)
zugestehen sollte.
Ich bat darum mir das schriftlich zu bestätigen.
was ich nach 30 min bekam war ein zusammengestammelter brief,
in dem mir nochmal die Randbedingungen der 15%aktion erläutert wurden
und ich gebeten wurde die Coockies aus dem Browser löschen.
Als ich nun das 2. mal anrief, erzählte mir der nächste Supporter,
das ich wohl auf meine 15 % verzichten müsse und pech habe...

Na das nenne ich echten Kundenservice!

jedenfalls ist Amazon Fresh nicht nur weit entfernt von ihrem Ziel:
das kundenfreundlichste Unternehmen der Welt zu sein,
sondern im gegenteil glaube ich kaum das die Dönerbude neben an,
mir so einen schlechten service liefern würde!!!

Ihr habt da eindeutig einen Programmierfehler..bzw. Denkfehler
und deswegen soll ich auf eine Rabbataktion verzichten,
die eigendlich dafür gedacht war, mich wieder als Kunden zu binden!?

Ich habe viel zu viel Zeit und nerfen mit insgesamt über 1,5h meiner aufmerksamkeit vertan.
Die ich gleich in eine 5 minütigen Online Bestellung bei REWE hätte investieren müssen.
Die sind freundlich, diskutieren nicht und halten Ihre Versprechen!!

Ich werde nie wieder bei Amazon Fresh bestellen und werde jeden bekannten den ich habe davon abraten!
ausserden geht dieses Schreiben in die Bewertungsportale,
zu den unzähligen anderen miesen Bewertung von Amazon fresh.

Wie beispielsweise in trustpilot.com.

meiner meinung habt Ihr traurigerweise diese1,5 sterne volkommen zu Recht!
Amazons ruf leidet stark unter seiner Fresh schwester.

Amazon gerne!

Fresh nie wieder!

Placed a Fresh alcohol order via Amazon. Normally they give you a fairly quick delivery timeframe. Last time it was delivered in 2 hours. This time just a next day delivery Stayed in for 98% of the day. Then went to pick up some milk. That's when they called. No delivery and no way of communicating with them other than to cancel order. Order then said that they would try again, but no date/time. Returned when I was picking up prescription. Again no delivery and no way of contacting them about this order. After 2 days wasted waiting I cancelled the order and won't use them again. This is a completely useless service. No wonder my local Amazon Fresh is always empty and the staff look so fed up.