Amazonfresh Reviews 

I've been repeatedly charged for someone else's shopping. The first instance was a lesson on my part, I didn't realise you couldn't hand something from a shelf to someone else. However, during the following occasions I've visited, I've been charged for my sister's shopping.

We may look alike but that's it, we don't share an arm. I didn't pick up her shopping this time, made sure to keep my distance and still ended up with her items (as well as some other random things - maybe they charged me telepathically??) on my bill.

The refund option on the app sorted the random additions easily but there doesn't seem to be an option to pay for any omissions, so on both occasions we (I) just accepted that I would be treating her to dinner.

My advice: be careful if you're shopping at Amazon Fresh at the same time as a lookalike/ doppelganger!

Hab das erste mal bei Amazon fresh bestellt und leider 8 Milch gekauft die alle schlecht waren bestelle hier nie wieder

Very ,very ,rude girl driver, Destene !!!
she was so rude….
She just took the bags out of her car and told me to pick them up, alone 4 big bags in front of the street I am shocked, why she work here, if she don’t know to make her job and to be kind to the customers for what I pay to bring alone my stuff home, she just say “”I can't pick them up for you, I'm not your driver.””

Avoid shopping at Amazon Fresh (359 Upper St, London). I brought 2 meal deal (£5.5 + £3.9). When I checked out, it charged me £14 + £7.4 (totally £21.4). I did not have any receipt, therefore, I cannot knew whether it charged me correct price when I checked out. After more than 10 minutes, I got the email from my bank, then I knew that I was charged more than I expected. So, don't go to this shop. And not tap you credit card if you don't know the price. I'll not shop at Amazon Fresh again.

1st time i decided to order. I needed the items and could not go shopping because of restricted timing. Hence i decided to give it a chance. Ordered and went back to my day, expecting the delivery, so dinner can be make. 4h later i get a message my order is cancelled and will not be delivered. Very disappointing, will not even try to use that service again. Horrible experience.

In a spirit of adventure I deviated from the Tesco meal deal this lunchtime on Canary Wharf to attempt the Amazon Fresh experience there.
The instructions going into the store were clear: swipe your contactless on entry; pick up a paper bag; put your shopping into the bag; and on leaving the store your account will be debited the value of the shopping.
So far, so good so I did so and loaded my BBQ Pulled Pork & Slaw Wrap, bag of crisps and bottle of diet coke into my bag and left the store. When I checked my bank account later they had charged me TWENTY NINE POUNDS not the £3.90 I was expecting.
I managed to download the receipt on line and phoned up their customer services who informed me that they are unable to access the transaction on-line and that I will have to go back to the store to sort it out.
Disappointing in the extreme!
UPDATE: to be fair to them, they have since refunded the extra money but, due to the worry caused, I shant be back.

I have placed 133 orders for Amazon Fresh and 90 orders for Morrisons via Amazon since 2020, and the service is just becoming worse and worse.

The delivery drivers are pleasant perhaps 1 out of 10 times. I've been told off by a driver's mother before, who reprimanded me for buying heavy items. I have had partial deliveries, I have had drivers unable to find the address, and not answer their phones. I've had squashed items, upside down items, thawed frozen items, liquidised ice lollies, ice cream no longer iced. I've had mouldy fruit, flat bread, bent pizzas, leaking containers. I must have carried a metric tonne of ice packs to my bin over the past few years.

And usually, with all these problems, the solution is simple — you put in a quick refund and its sorted.

Yet now Amazon, who as recently as yesterday delivered a ripped, wet bag of milk (not in carton) to my door, left milk all the way up the stairs to my apartment, soaked the carpet outside my apartment, and left me to clean up the mess, are now restricting refunds.

Perhaps, Amazon, if you didn't want frozen and fresh items to be refunded so often, you would invest in delivery vehicles with cooling facilities instead of the back seat of a 2004 Peugeot 205 in 29º C weather.

This is, Jeff, my last grocery shop with you.

I use Amazon fresh about once a month and find the prices to be reasonable and I’ve no complaints about delivery but recently there seems to be something wrong with an item every delivery the latest ordered a loaf of bread which was 5 days out of date and covered in mould! I must say Amazon are excellent with refunds but im afraid enough is enough finished with fresh

Erst ist der Quark nicht vorrätig--also warten, dann gibt es es wider kein Kefir---das ist mir bei Edeka und Rewe noch nie passiert--unglaublich :-(

Overall I enjoyed the shopping experience

Mit der Lieferung klappt es immer gut, aber ...:
- öfter gibt es einige Artikel nicht wenn man sie benötigt
- was uns aber sehr ärgert ist die Tatsache, dass es keine!!! Getränke ohne Zucker gibt (weder Tonic zero, Ginger ale zero noch Fanta o.ä. Ich habe bereits mit dem Kundendienst telefoniert und um Änderung gebeten - es passierte nichts. In meinen Augen ist es eine Diskriminierung von Diabetikern. Finde ich sehr Schade.

Please don't do it. It's so bad 😢

Used x2. Messed up both times. 1st time just didn't show up at all. 2nd time gave me someone's else's groceries.. Then promised to come back within 4 hours with correct order but didn't. Driver on map driving all over the county in opposite direction to where I lived.."1 stop away".. . Even though started out 10mins away from me. Never again. I gave a 2nd chance and it was a shambles again

Arrived yesterday in good time, was well packaged and even the cold items had a little ice bag next to them to keep them cool. Only frustration is the Amazon delivery came in paper bags without handles , and this was a bit awkward with the heavier items

Order never arrived. Had a delivery window of 12-2, I then called them just before 3 (even gave extra time in case they were running late) to be told my order has been cancelled and a refund will be issued. No phone call, no message, no email, no correspondence at all to even let me know. No explanation as to why it was cancelled, told I'd have to wait 3-5 days for a refund so not only do I not have the items I have been waiting all day for, I am also out of pocket as well. The customer service on the phone was a joke. Practically non existent. Would highly recommend you DO NOT use amazon fresh. This isn't the first time they've cancelled an order with no explanation, or claimed that the delivery driver couldn't deliver as they couldn't gain access to the building (it's a main door on queen Street, Glasgow, there's no secured entry or anything so this is simply a complete lie.

Wish I could give a 0 star.
I've recently started ordering from Amazon Fresh....Some of their products are reasonably priced so no complaint in regards to the price and quality but their couriers who deliver for Amazon Fresh are very unprofessional. This is the third time they have thrown items at my daughter's feet whenever they deliver.

Ridiculous!! I paid for my shopping to be delivered today between 8-10 am. First message, its out for delivery. Second message, the order is nearby and will arrive soon. Third message, we could not deliver your order there is an address issue?? I order every week and have not moved to the countryside. The issue is the driver cannot read or understand how to find my home, which is on the main road.
I called customer service and the operator in India tells me, whenever there's an emergency the driver may have to return to the depot, thus leaving you without any shopping and you will also have to wait 3-5 working days for a refund. Imagine that being the only money I had and being a vunerable caregiver. Shame on you greedy Amazon!! When I pressed the contact driver button, it rang my phone instead so there was no way of speaking to anyone. When I called customer service I could clearly tell the agent couldn't understand English. She handed me over to her colleague another challenge in itself. An internal complaint was registered in India? and I know nothing will be done which is a complete joke!! My whole day has been messed up by an incompetent driver and to top it off I was given a £5 voucher for my inconvenience. What an absolute insult. She's best off using it for her lunch. I'm guessing the agent is ignorant to price increases over here in the UK? She said the delivery will be handed to another driver but somehow I don't believe her. She couldn't give me a time or tracking code.
Amazon really need to employ more UK staff to work in customer service as this set up is completely pathetic and from this experience, I can confidently say, from this day forward I'll be shopping with my local stores from now on. Good riddance amazon, your a waste of time and money.

They did not deliver because “I wasn’t home”

WHAT a load of utter H#r5€ s#^t! II was in the while time!!!

I am SO ANGRY

Es gibt nicht viel hinzuzufügen. Es ist verdammt teuer, auch wenn wir für die Bequemlichkeit (die Treppen in unsere Etage haben wir es von uns aus selbst hinauf getragen), gerne mehr ausgeben würden, aber anstatt einer normalen Chipstüte 5 Kleine, und alles andere in ebensolchen Miniportionen, da läppert sich Preis- und Verpackungsmülltechnisch ganz schön etwas zusammen. TK war nicht mehr so recht gefroren, dafür aber die Champinons aus der frischen Abteilung. Unser Fazit: Schade, aber das ist keine Alternative zu unserem lästigen Wocheneinkauf.

One order never arrived and I watch the driver come within half a mile of me as The Next Delivery, before heading 20 miles away. Another order only half delivered, although marked as dispatched. Clearly a courier issue. Get it sorted Amazon, it's making you look really bad! This service used to be brilliant. Now I don't even want to use it.. very poor and unreliable.