American Safety Council Reviews 

No customer service. Cannot get a response with chat, a phone call or email.

If I could give them zero stars I would. I was locked out Jan 4 due to voice authorization. I have been on hold 5 times for over 8 hours over four days trying to talk with someone at 877-689-0674 to get my account unlocked. I emailed them five times with no reply from anyone even though the website states they will respond within 24 hours. I have tried using the CHAT to communicate with them and get no response. I have never had such terrible customer support from a company.

If I could rate this zero stars I would! Since the start of the program I have been doing the God awful verification by voice authorization system. I have always heard completed successfully and when I didn't I contacted the American Safety council customer support in order to see what was going on. They always gave me the run around and their wait times don't get me started they are false in summary. However, most of all my experience and the displeasure I felt from their customer service is beyond anything I've seen in my entire life! Not only was it unprofessional but it seemed of the 12 agents all of them had a different diagnosis as to why I kept getting locked out of my account. Finally the conclusion of all my fears happens, I fail the course due to voice authorization an agent told me. Mind you this is the same agent and I have told other agents this that, this day was to come and note it by my account in order for there not to be an issue when it does happen as it seemed to be a common occurrence. I was constantly promised to be contacted by a supervisor 'ASAP' however, nothing ever came to fruition. This is one of the worst companies I have personally even had dealings with and it was a scam of my $90. They pulled the rug under me in the 11th hour as I only had 2 more modules to complete despite all of the setbacks.

DO NOT USE I REPEAT,

Customer,

Seth

If you are a manager/supervisor reading this I'm willing to speak to you guys and you have my information.

Terible customer serice. Can't get through to anyone, tried chat, phone and email. Took the course but have not received a confirmation. This is a fake website! I feel completely ripped off. Don't sign up!!!!

I took the online defense driving class. It is very glitchy and will not allow me to complete the class. It says 4-6 hours to complete but there is a timer in the background that will not let you advance to the subsequent modules. I started this at 1:30 PM and it is 7:30 PM. I still need to wait 1 more hour to advance to the final module rereading the same material or I get logged off. Also they ask personal questions if answered incorrectly you will not get credit for class. The data on some of these questions is wrong. These guys should not be on GEICOs website and should be out of business.

Scam!! Run!!
paid 50 bucks and if you get wrong 3 times from the quiz, your account will be blocked. Then you will be asked to pay another 50 to open up the account again :)

If I could give it Zero stars I would. Sent wrong certificate and my daughter had to pay a fee to reschedule her driving exam. Twice. This company should NO LONGER be in business. Will report them to BBB. Unbelievable. We can’t get the correct certificate on line and had been waiting over an hour on phone and chat. Never got hold of them that day. American Safety Council needs their company shut down or revamped.

My son took the 5 hour driver course. Please read the terms and conditions very carefully. Very poor customer service. Extremely unprofessional.

As a student 'using' this program. It's absolute bs! It has a timer where you can't move to the next lesson/module until it reaches zero, yet there is no penalty if you take longer than the timer to read the information. The customer service person I spoke to said it was there to accomodate people of various reading levels, yet there's no penalty if it takes more than the timer. Do NOT screw your child over by putting them on this drivers education program!!!!!!!! Why have a timer to 'accomodate those who don't read as fast' if it doesn't penalize you for going over the time? American Safety Council, just get rid of that stupid timer!

If I could rate the ASC 0 stars, I would. PLEASE do not spend your money on them. I was in the process of taking a prelicensing course and got logged out due to inactivity in the middle of completing a module. In the process of answering security questions, I got locked out of my course (or blocked). They make unblocking your course seem easy. You either chat (which is supposedly the fastest way to contact them), email or call them. NEITHER option worked. I waited 20-30 minutes to chat with someone for the chat to end suddenly. I called and waited for over an hour and got no help. I emailed for them to tell me that there is nothing they can do and I have to re-register and spend an ADDITIONAL $49. What a major waste of time. Please save your time and money, and look elsewhere.

A terrible experience. No customer service, on hold for hours. Unable to access course material - I guess I just wasted $40

I just lost my $25 and spent the whole day on this course. There website says it doesn't have exams so I was taking those quizzes not seriously. After I spent five hours I locked my account for maximum attempts on quizzes. Please stop looting people and display for losing money with maximum attempts.

Poor website performance, they have a voice verification process that must be completed before you get credit for the course and it's not functioning properly. There are a ton of reviews online all about this same issue and for some reason the people that work here feel like it's ok to put blame on the student ( teenager ) for not taking it serious, when the website is clearly the complained about issue. So instead of apologizing and giving consumers that paid and completed courses the credit they deserve they want you to do it ALL over again. TIME is just as important as MONEY and this company is happy messing with both!
Update: I spent 2 hours on hold, in the midst of holding I was holding on chat. A Glennymarie chat rep listened and unlocked my sons account for him to continue. Upon finishing that chat a rude rep answered the phone who had apparently spoke to my husband a few days before and caused this who situation by telling him they could do nothing for us. You could hear the distain in her voice when she read the account notes and found someone had unlocked the account. She made every excuse under the sun for the system and gave me exact instructions to gt the voice verification to work. I will be videoing my son while doing these voice verifications and we will be doing so in a sound proof booth since I am a hearing specialist and have access to a true noise free surrounding.

Dont use, tried twice and should of learned the first time. Dont believe reviews on their own site, they really have a 1.17 out of 5 star review. Can never get a hold of anyone in anyway. Site glitchy. Trust me many other companies out there

the voice biometric is the absolute worst thing ever invented , i just want to be done with this whole company as whole !!!!!

I would agree with previous comments.
After purchasing their 5h pre-licensing online course and going through the whole authentication process, I waited a couple days to log in and start. I was unable to login because of an "authentication" problem. I used the online chat to solve the problem. I was told my voice couldn't be recognized hence my account was blocked and to unblock it I should pay again for the whole thing to start over. The rep also recommended an extra paid option to avoid these kind of problems in the future !!
Not only this "blocked account due to authentication problem" seems to be a fake pretext to have me pay again for a service that I couldn't even access the first time (!!!) but during the set up of the account I was never asked for a "voice sample", nor during my first time logging in... (there were then very few chances they could identify me through it).
It all pretty much looks like a scam.

I purchased expedited shipping for my drivers certificate because I had a DMV appointment that took months to schedule.

The certificate did not arrive on time and I asked for a refund of the expedite fees. I tried contacting the business via email and chat and the chat rep disconnected before I could finish. I was told a supervisor would return my call and refund the fees but there has been no call or refund.

I purchased the american safety council 30 hour online course because it was cheaper than iDriveSafely. BIG MISTAKE. I reviewed the iDriveSafely course with no problems - I failed the ridiculously worded PRACTICE quiz on the american safety council course, and they locked me out and told me to purchase AGAIN and register for the course. These guys are scammers!!!!

Slow customer service. After purchasing the course you are asked to verify your identity many times and when you have passed all verification you will just be logged out and ask to verify again. Later you are told your account is locked to call customer service which no rep responded after waiting online for hours.This is such a pain rather than going to sit in class and take the course.From my current experience I would rather take an in class course unless they can tweak the course to be easier to use than now.