AmeriGas Propane Reviews 

My experience with Amerigas has been a nightmare. No one ever answers the phone, in fact the only way to get in touch with anyone is to report an emergency gas leak. Secondly I was given an appointment for a site survey. I was given three reminders to be at home between the hours of eight and 12 on a particular day. No one informed me that this was not going to happen because of protocol that I was unaware of. If you were thinking about signing up with the Propane supplier such as Amerigas, good luck ever trying to get through on the telephone.

Stay away. No communication, No customer service. If you deal with them. Don't bother. They don't care.

I ordered 100 gallons and paid for that to be delivered. They delivered 271.1 gallons and are now charging me for their mistake. I have called for two months and they have given me the run around. I've been in contact with the BBB also. They still want me to pay adding on late fees. They offered a small discount but still want me to pay hundreds of dollars for their mistake. I'm so overwhelmed and don't know what to do.

The worst. - call their 911 number when we suspected a leak after the tank was found on its side after Helene. Our house is not livable. Call disconnected twice. Now - month later I get a rental bill for the next year / no mention of whether they even check the tank or refilled it or what. Now I called again today to cancel service. On hold 20 minutes- praying someone answers. I inherited this shitty company from the last owner of the house. I would NEVER work with them again. 0 stars is not a. Option.

Predatory pricing, cannot contact customer service. Do not use Amerigas Propane! Amerigas, remove your equipment and tank from my driveway! I have canceled your service and since your tank is disconnected, will not pay future rental on your tank and expect reimbursement for the remaining 40% of propane left in the tank.

After being told, I would have to pay $140+ for a gas line pressure test to refill my tank, they have been serving me for more than 15 years, I found a new supplier. Called Amerigas to come pick up their tank and why I was changing service. They picked up the tank as promised but 3 day later I get a bill for $400 from them to pick up their own tank. Outrageous!

You current Amerigas customers, have you looked at your propane additional invoice charges? Haz Mat Fee, Fuel Recovery Fee, Paper Invoice Fee, State Sales Tax, City Sales Tax, Local Sales Tax. Not to mention the high price they are charging per gallon for propane. The tipping point for me was the ongoing poor customer service, mostly based overseas somewhere (India?) Needless to say, I have moved my propane business elsewhere (Arrow Propane) as there are options, like, free tank delivery and setup, propane delivered at 2.10/Gal without all of those additional charges! Just state sales tax. And with excellent customer service and a friendly staff, how can you lose?

Customer rep. told me that she could NOT set up a del. as we didn't need that much, tank at 50% and a 120 gallon tank holds 95 gallons their min. is 100 gallons for del. She did get a service "advocate" to help me, in the Philippines. He set up a del. for us as we are grandfathered. Nobody in the local office anymore, customer service SUCKS, and now we have to talk to someone in the Philippines to get service? They no longer had our e-mail on file, what happened?

I wish there was an option for negative stars. Amerigas stole nearly 400 gallons of propane from me and then had the balls to charge me for removing the tank. they want me to pay them and they still owe me $1300.00 and refuse to pay, it has been over a year and all I get is stonewalled, now they have sent me to collections, I told them that I would pay them once I got paid for the propane they took.... even though they say that it is coming, I have a feeling they are just in the business of stealing from people.

Stay away from this company they need to be out of business so they stop stealing from people.

This is the worst company, tried to schedule for a propane delivery in which the driver couldn't put the propane in and said it needed to be serviced. It took over a month to schedule a service call and when coming back out the service technician said nothing was wrong with my propane tank. This company had the nerve to charge me $284 for my propane tank to be certified without my knowledge and refusing to delete this charge. They are looking for any avenue to make money, horrible company!!

AmeriGas customer service is horrendous. You have to wait for a long time just to speak to a representative. There are several better options for propane, I'd highly recommend you avoid doing business with AmeriGas

I called friday 9/27 after hurricane Helene requesting to have our tank filled Monday 9/30 and told it would be filled 10/7 or we could pay an additional $300.00 and they would come earlier. with amerigas, they won't let you schedule unless you're 50% or less and we were at 50% on friday and like i told the awful customer service which i couldn't understand, we would be out Monday!

I am currently sitting with zero power in my home. I called Amerigas several days ago and I was told they would not fill my tank for 2 weeks as all their customers are on a strict schedule. I asked if there was an emergency delivery option, and I was told no. Today, I logged onto the website and learned that an emergency delivery is an option. However, they want to charge a whopping $450 for the delivery & leak check. My tank is a residential 250-pound tank. The fuel is in addition. I called other local companies and learned that these other companies do not even charge a fee.

It's difficult to get a hold of them during off hours for emergency service. But I must say the driver went over and above service expectations after we had a hurricane hit in Lake City, FL. She was great. Thank you so much.

This company will allow zero contact with your local Amerigas office. Dial the local # and you get the generic phone tree which routes you to someone in the Phillipines or Taiwan if you have a question. I tried to call them about a non-standard issue and that person had no idea how to answer my question. I simply HATE how they have dehumanized their customer service!!!!

worst customer service ever... non am,erican company and call in assitance, slow... DONT GET AMEREIGAS

The worst company I have ever dealt with. After years with the company, and never missing a payment, I moved and closed my account. Suddenly an invoice shows up at my door noting an outstanding balance of $440.20. I immediately call them and get told that the invoice is from 2020 (it is now 2024) but they cannot explain why I was not notified of this old invoice. I escalate to their resolution team and get hung up on. I call back and get told that the invoice should not be billed to my account and that the issue should be resolved in a week or two. A month later I receive a late charge so I call them again and receive a completely different story on what happened but am again told that it will be removed from my account and not to worry. The cycle has repeated for months with no resolution. On the most recent call, I am told that the invoice actually belongs to the new homeowner and that they need to rebill it to them and I am also notified that all prior inquiries were escalated and closed out without any action taken. After again getting a late charge on my account and checking online to confirm the charge is still there, I contacted them this morning. I am told that this will be resolved but they need more time to work on my case (it has now been 4 months). It is seemingly impossible to get any ownership of the issue from anyone at this company. I would not recommend this company to anyone under any circumstances; try to find a local company that is reputable and accountable, Amerigas is anything but.

Theives! Not only is the propane $5 per gallon, double the price of 2 local dealers but there are added service costs per delivery of $25 not charge by other companies. I’ve now received a bill for $431 to close the account. $200 to pick up the tank, $100 service dispatch fee and tank rent for 6/1/2024 to 5/31/2025. The account was closed and tank removal request done on 6/3/2024. The 1st business day of June. The service order said tank would be removed by 6/31. Tank was not removed until 8/15/2024. On 8/16 the emailed final invoice arrived. I’ve been a customer for 30 years. Pre buyout of Northern Energy to overpriced Amerigas. Please don’t deal with this company

I have been (until now) an Amerigas customer for over 30 years. Before they moved there operations oversees I had no issues with Amerigas. If I had a problem or wanted discuss my rate they were more than eager to work with me. Now that they have a call center and communication is lacking to say the least. I was charged a service charge which I was unaware of and so it went unpaid.However I was making my budget payment on time and for the amount they specified in their emails and texts. Trying to get answers from someone from the call center was impossible. By sure luck I got someone from the US and explained what was going on. That's when I was informed about the service charge. They also told me that to get a lower rate I should have signed up for there budget plan. I informed them that I had been on the budget plan for over 30 years. They also charged me late fees because of the unpaid service fee that I did not know about. I argued the point how can I be charged late fees when I have been making payments that they issued in the first place. When I canceled my Amerigas service I was told that I had to call them to get paid for the unpaid propane I had in my tank.
I rented their tank which they were to keep up to date and painted if needed. I took us 4 years to get that done.
Customer service is bad to say the least furthermore they are overpriced. My new company I am paying a $1.50 less than I was paying with Amerigas.

AmeriGas are crooks. When placing the order I specifically asked about the price of the gas and any additional charges. She rattled them off and I wrote it all down. When the invoice came, there were three additional charges, essentially doubling the amount I was quoted. Get your gas elsewhere, these people are crooks. 30+ minutes counting on phone and they disconnected me.