Amstar DMC Reviews 76

The hotel room, the food at Zen and a few staff members to include waiters and vacation planners did a great job at trying to make up for the HORRIBLE customer engagement and service received by the lone AMSTAR rep they had posted at the resort. We arrived to Hard Rock over 3 hours late due to a bad storm and had to sit on the runway the whole time so we didn't receive the normal meet and greet when we landed in Cabo. The rep that met us on 1 Jun was able to accommodate a ride to Hard Rock Cabo.The next day was the wedding we were there to attend and didn't see the AMSTAR rep at all. The next day my elderly Aunt, myself and my additional family members that were there (10-plus) was told we would have to find our own transportation back to airport because of a missed appointment...he specifically stated he met with me the night I landed and gave me an appointment. I never seen that man a day in my life until I had that conversation. He just straight up lied and said it very loud as to try to embarrass me. Instead of being rude, I asked him for the management number for AMSTAR (which they hung up on me twice) and proceeded to find me and my family members safe transportation to the airport. As a disabled woman of color, I felt highly disrespected and discarded by the AMSTAR Rep and their company. I would highly suggest Hard Rock Cabo not affiliate themselves or allow them to occupy their beautiful space with a company that employs ignorant and rude personnel such as AMSTAR. All of the veteran groups and travel clubs, that me, my family and friends associate with definitely were passed the information about their company.

This review would have been five stars but unfortunately, one of our excursions was a disappointment. My family went to Cancun and booked a few excursions. The tour to Coba was amazing and the driver and guide (it was her last day on the job) were Great! Our ATV and zipline tour was excellent! The sunset sailing was canceled due to the weather, so we rescheduled. On the day of we all got dressed and waited for over an hour. After several attempts to reach our contact person, she texted to say it was canceled again and we would have to request a refund. How absolutely annoying.

Be careful with them. They are not just for airport transfers(usually done by a nice SUV or bus). Once they get you to your hotel(we were at the Barcelo Adults only in punta cana) they try to set you up for excursions usually the next day. You are better off using the hotel staff for this. I bought 2 excursions from them and they overcharged me on the 2nd one by about $54. And they charge you in dominican pesos so make sure you figure out the exchange rate--If I had done that I would have caught it!!The hotel guy sits right next to the Amstar guy in the office, and they sell the same excursions. The hotel is not likely to try that because of their reputation!!

Poor customer experience and lack of any customer service.Appears to have NO Covid process I. Place.

The Amstar driver did not show up for pick to the airport at Grand Riviera Princess hotel in Playa del Carmen. Our vacation tour was from Cheap Caribbean and they chose this roundtrip transportation for us. I read bad reviews about this company but gave them the benefit of the doubt. Reviews say they either not show up or come super late. We took a taxi to the airport and we almost missed our flight. We paid in advance for nothing.

I was with an Amstar rep at the hotel who was told that the pick up came already with a lot of people to get from the lobby. How can that be when we were already waiting before the pick up time. We kept on asking the hotel staff and they said no Amstar driver was ever there!!

This trip was very relaxing and fun for us until this stressful moment.

You might want to consider other service companies!

Booked an Jeep excursion to Cozumel through Apple Vacations prior to leaving. When we arrived, they told us it was no longer available but they would give us a buggy. No offer to reduce the price or any sort of offer due to the circumstances. They were also unhelpful in canceling it and getting our money back. We were told it will take months for the refund after a couple phone calls and a lot of wasted time. Pick another company to book excursions through!

On July 21,2021 my Husband and I were due to leave Secrets Resort, los Cabos and travel back home to New York.
My Husband met with an Amstar representative 2 days into our vacation to receive our information for pick up time from our Resort to the Airport that would take place 5 days later.
The representative e mailed my Husband the time for pick up for an 11 pm flight, but the dilemma is that she gave my husband outdated information. The Flight itinerary changed in May and mind you we traveled in July.
So, as you guessed it, my Husband and I nearly missed our Flight, because of the incorrect information that was given to us by the Amstar representative. We had to spend an additional 55.00 for a Taxi to get us to the airport in time for our flight.
To say the least, we were very disappointed. Thank God, We returned to home safely and made Unlimited Vacation Club aware of the incident, who contacted Amstar and made them aware of the issue. Basically, my Husband and I just wanted our Monies refunded for the return portion of the transport that was NOT provided.
Amstar Transportation and Unlimited Vacation Club to date have refused to refund us our Money. This is terrible business practice and shows us that neither Company is stand up or honest.
Anyone can make mistakes, and that we can forgive, but a business that does not do right by their Customers is disheartening and will eventually lead them to failure.
We would Never refer either of these companies to anyone, because they are Dishonest.
Thank God, our time will be up with UVC in a few years and we will Not be Renewing our contract.
Any Company dealing with Amstar is Not an honorable business.
SHAME ON AMSTAR AND UVC.

I am going to Rivera maya Cancun for 13 times in same hotel Barcelo Maya palace ! I like that place very much all Stuff’s are super nice and working hard I never had problem!!! Last time one person was super nice to me and did great job was Ariana Rodriguez! She did great changes! Thanks 🙏 to Ariana and other people working hard in that hotel !!! That resort is healing place for me. Try it you won’t regret!!!!

HORRIBLE!!! All they care about is your money. They booked an excursion for part of our group with no transportation to and from, the taxi they arranged to pick them up left them at the wrong place, then no ride back from the excursion. Absolutely horrible do not use them they only care about your money!!

DO NOT USE THIS COMPANY! The sevice from Amstar was absolutely horrendous beginning with the Airport pick up. It was miserable waiting outside with 0 organization of who gets on what van. The van was packed like sardines. We had already pre paid for our transfer back or I wouldn't have used them again. When I went to leave Cancun, I arrived 5 min before our scheduled departure time at 4:45 AM (what the conformation asked us to do). Come to find out, the bus had left at 4:25 AM according to an acquaintance that was on it, 20 minutes before it was scheduled to leave. They told her another one would come get me and this one was full and needed to leave now. They marked me as a "no show" according to the bellman and then wouldn't answer their phone when he tried to call them. He had to call me a taxi that I obviously had to pay for after already paying for my transfer to the airport with Amstar. I have emailed them over 20x since June 1st including the day of the incident so they could call the hotel and verify with the bellman who assisted me that I was not late and did indeed show up for my transfer. I have demanded my money back several times and they have sent me falsified time stamped photos saying the bus waited for me until 454 am which is false because I knew someone on that bus and they were long gone. There was not a soul in the lobby at 4:40 AM. They also hang up on me when I try to call and explain the situation. I would NEVER use this company again or recommend it to any of my friends and family. They have quite literally stolen my money because they took it and did not provide the service in return. DO NOT USE AMSTAR!

We booked two excursions with Natalie from Amstar at Majestic Mirage Hotel and paid 656$. The first excursion had to be changed from VIP to normal because of the day we could go, so Natalie refunded us 90$. Because she couldn't do the refund directly she had to do it via the bank and I got the refund a few days later. The second excursion nobody came to pick us up because they hadn't noted the right day! We went to Natalie, who apologized for the error and assured us we would be reimbursed the excursion price (328$ !!) within 10 working days via the bank. She filled out a form that I signed. This was on March 2nd 2021 and I still haven't received anything yet. I have contacted them by all possible ways, but never receive a reply, except to "wait as the case will be processed". I would not recommend booking with them at all. It's bad enough that the tour was cancelled, but having to fight for months to get a refund when you come back from holiday is just infuriating.

Amstar has ruined our trip to Cancun for us. They failed to provide a transfer from Cancun to the airport that I paid for in advance and I spent an hour at the airport after a 12 hour flight trying to make alternative arrangements. Looks like it was miscommunication between them and the taxi company they used (Holiday Taxis). Their representative promised me a refund (clearly to appease us while we were at the resort). When we left, their very unhelpful representative Ismael Duran replied to a refund request I sent to their posttravel email address, saying that Amstar has now changed its mind about the refund and has marked me as a no show. He made up completely nonsensical excuses about having checked GPS tracking for the taxi (which was not provided) and at one point when I requested to speak to his manager, lied to me about being his own manager. Then stopped replying to my emails when I called him out. Would never use a company with such disdain for its customers ever again.

Avoid booking with Alex at Bavaro Princess. He lied to us about the excursion we would be doing. We were told we were paying for a private charter fishing excursion for 8 hours. When we arrived we were placed on a boat with multiple people and was told the trip was 4 hours. We did not complete the excursion, left and went back to the resort to talk to Alex. He was rude and told us that we shouldn't have left the excursion. We asked for our money back and was told that we could not have a refund. We asked to speak to a manager. Manager Sifredo was extremely rude on the phone and told us that Alex did not lie to us. He said "It's a shame that you're spending your money and do not know what you're spending your money on." Absolutely horrible customer service. All 4 of us were sitting with Alex on 4/12/19 when the excursion was booked. All 4 of us heard and understood one thing while Alex tried to back track and say that we lied. It definitely was not a language barrier. He speaks English. Avoid Amstar at all cost. Generally the better priced excursions are the ones offered at the hunts along the pool at the beach.

Me and my husband went to Jamaica and we met this wonderful women named Trecia who works for Amstar and she booked our excursions and our pick up for our trip back to the airport and was very professional and friendly she greeted us with a smile and was very helpful my experience with her and Amstar was excellent 😁

Do NOT use them for excursions! We used them in Punta Cana and was very disappointed. They refuse to refund our money. It was supposed to be a fun party boat. Their so called "supplies" denied anything wrong basically calling us lairs. They were 30 minutes late picking us up, an hour late dropping us back off, we didn't get what we were promised and the service was terrible. So many things were wrong with this excursion we would need a full page to explain. We basically took a boring boat ride the entire time.

Booked an airport transfer online from Santo Domingo airport in Dominican Republic. Flight arrived on time - no sign of driver in arrivals hall. After searching around and waiting, gave up and got a in a dodgy beaten-up taxi instead, which was exactly what we were trying to avoid. Amstar refused to refund stating the driver was there, and that we has not shown up. If the driver was there, he was very well hidden!