Amtrak Vacations Reviews 79

I spoke with Sammi Cain with Rail Bookers to update a client who was already booked and needed to make some changes to the itinerary. Sammi was very understanding and supportive of the transaction and handled everything very efficiently

I spoke with Kevin Helton today who helped me make some major changes to our booked trip from AZ to Washington, DC...from one way tickets to roundtrip with a different departure point. He was very informative and gave details about our trains and hotels that I hadn't heard before. I appreciated his patience and attention to detail. Thank you, Kevin.

Hilary was my Amtrax representative today and she was absolutely excellent in answering all of my concerns! She was super attentive, listening, and very patient, which I was truly appreciative for at my age!
Excellence customer service!
Jacqueline Casiano ❤️

I spoke with Kevin of rail bookers dept. He addresses my questions and request in very professional and competence and he also very courteous.

Kevin was very helpful and offered his own experience on the same trip to show me options to do at the Grand Canyon.

Sammi Cain was a very helpful, friendly and knowledgeable representative. She was great !

My issue was resolved very quickly and Kevin was knowledgeable about what was going on

Kevin was excellent at checking with Amtrak to make sure that our trip had been canceled. Once he found out that it had been canceled he was very good about changing our reservation to the next day.

I booked a trip via Amtrak with Joanne on 01-27-26 for a trip to the Grand Canyon. Once I got into our itinerary and checking out the hotels and trains, I noticed that on the leg to and home we were in Seats instead of the bedroom we wanted. Called on 01-29-26 (2 days later as Joanne was out of the office) and spoke to Sammi Cain and she explained that yes, we were booked the entire trip either in a hotel or bedroom on the train. Very reassuring, because my itinerary stated otherwise. She stated that once my actual trip documents were sent to us (trip is in September) the documents will show just that. So, I wait to see if all comes together as we planned. Sammi explained in such a manner that the non-railway traveler could understand.

Hilary was very helpful today with some client changes. I also spoke with Colleen when booking the trip and she was extremely knowledgeable. They have a great team in place to help with every need!

My trip was cancelled and I thought I lost it. The agent, Victoria, was an Angel! She was SO compassionate and helpful. She actually seemed to care and that is something we DO NOT find with customer service anymore. If I could send her a dozen roses I would, she deserved it!! She seemed like she truly sympathized with my situation.

We paid for washington, dc to san-antonio texas.
We purchased travel insurance.
We got to chicago and all amtrack service shutdown due to a satelite connection issue. The mean angry bureaucrats (yes that's a swear word) offered no info at all for HOURS!, an ETA on repair was unavailable, no info available regarding what happens when the system starts working - could we even make the trip south? "NOT ON THOSE TICKETS!!" was the response ... we had travel insurance so we took a taxi to the airport and then flew to san antonio.
Upon returning home we files all documentation as directed with the insurance company and contacted them by certrified return receipt US mail and phone - no meaningful reply, no refusal, no payment of claim - NOTHING, just no response.

Contacted AMTRACK directly to help - the said you did not buy your tickets from us, so no refund. Also, they claim to have no influence with AmtrackVacations or the travel insurance company.

AMTRACK BE DARNED!!! - the Amtrack website has direct clickable links to AmtrackVacations

We were just "out" of several thousand dollars

I worked with Hilary on Jan 6 2026 to make changes to my clients' upcoming autotrain travel. She was friendly and helpful and worked to get the problems resolved. She was professional and polite, I would gladly work with her again. Thank you Hilary for your help!

Hilary was very efficient and took care of my every need, including going beyond and taking care of an unseen issue.

Victoria went over and above to help with my Amtrak vacation to Glacier National Park. She was courteous, thorough, and professional in her help. She makes me love Amtrak vacations even more 💯

I contacted them nearly a month ago for a quote. Never heard back, but they are more than happy to spam me with useless emails.

Blocked and no longer interested. If Amtrak doesn't want my money, I am sure I can find someone who does.

My husband and I had planned to travel to Montana, Seattle and San Francisco in Aug 2025. On July 10th my husband who is 80 years old fell and was admitted to the hospital and was discharged at the end of August , almost 3 1/2 weeks after the trip. I took out insurance with Faye Ins to cover us just in case . Since the hospital admittance, my husband has now been diagnosed with lung cancer and we have been advised that he can no longer travel anywhere at any time. I notified Amtrak immediately the same night and the Ins Company as we had to cancel the trip due to the fall and now cancer. I provided all the necessary documentation and the attending physician statements and even pictures. After almost two months of back and forth crap , I had to file a dispute with my credit card company. The trip was close to 14 k. Amtrak refuses to reimburse me and offered me a travel credit and the insurance company refused to reimburse me as Amtrak has offered a travel credit good for two years. So after that they keep my 14 k. They issued a cash credit for 4 k but I’m out 9k. Even with all the documentation, they refuse to honor my request. I’m deeply disappointed with the lack of compassion for a terminal ill person who would love to have traveled but can not. And to expect me to travel alone as time is not on his side is so sad. I truly hope this doesn’t happen to anyone else as I will never travel by Amtrak to anywhere.

DO NOT USE THIS COMPANY! False advertising on 'what's included' and the 'from price'. Ad stated hotel, CitiPASS, HopOn-HopOff bus and a dinner was included in base price of $509. It would be more based on the hotel we picked and the rail cost. We booked, got the cheapest 3 star hotel and added on the cost of the rail which totaled $1650pp! The itinerary did not include the HopOn-HopOff bus nor the dinner. Called to rectify the situation to no avail. They wanted to charge MORE to include what should have been included based on their advertising. This company and their poor policies and deceptive practices should be avoided at all costs!!

It could be - as it is advertised - a trip of a lifetime. Yes they were beautiful vistas and it is a unique experience. But otherwise I can’t recommend it: the trains are not really up to standard, the service is mediocre and it’s an illusion that this is a package-a lot of items like transport and meals are not included, so overall it’s a really pricey undertaking. Wouldn’t recommend, as I see it as a rip off!