I had an issue with shipping where there was a real risk that Royal Mail lost / couldn’t get me my order in time for a trip - customer services were super helpful and understanding - the advisor p... Toon meer
Bedrijf heeft geantwoord
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Very good service. Ordering is very straightforward. I'm fortunate enough to have a film lab near me, so I don't rely on AW's developing service, but when I've used it in the past they have been brill... Toon meer
Bedrijf heeft geantwoord
Fast, reliable and friendly service that give nice and frequent updates on your order, aswell. I was and still am very pleased with my digital photos and prints, they were everything I had asked for a... Toon meer
Bedrijf heeft geantwoord
Always great products & competitive pricing. App is really good and allows you to filter by what's in stock. Wonderpoints are a fab idea as is Club AW, which brings loads of benefits. Added bonus is t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Started by Paul and Mary in 2018, Analogue Wonderland has grown to be a leading online retailer and photo lab for photographic film: we exist to make film photography fun and accessible for everyone! We stock over 200 different films, so there's always lots for analogue photographers to explore, and we support the small independent film manufacturers who are working hard for the future of the industry. We are still a small family-run business, operating from our Buckinghamshire base, so your feedback and reviews are invaluable to help us understand and improve our service!
Contactgegevens
Unit 12 Treadaway Technical Centre, HP10 9RS, Loudwater, Verenigd Koninkrijk
- 01494 325970
- help@analoguewonderland.co.uk
- analoguewonderland.co.uk
4,8
Uitstekend
7K reviews
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Heeft 59% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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ok, but worth looking around
ok, i would say the service has gone downhill a bit now. I think the service for price is now unacceptably slow. I submitted some film on 6th August. They have scanned my negs which arnt good enough quality to use for anything my negs havent been returned yet (i scan my Negs at home)
6 augustus 2026
Review zonder uitnodiging
Antwoord van Analogue Wonderland
HI Paul,
We're really sorry about the time it's taken to get your scans back to you, we have had some significant delays. If you're unhappy with the quality of the scans - we'd love to have a chat to discuss what we can do to improve your experience with us.
We're going to email you shortly to follow up - keep an eye on your inbox!
processing paid, fim sent nothing back after 1 months avoid
Film procession was ordered on the 9th of August
other than a few emails re longer processing times nothing
one month later still nothing received. Is the company a fraud or gone bust?
9 augustus 2026
Review zonder uitnodiging
Antwoord van Analogue Wonderland
Hi There,
I've had a look into what i think is your order and it looks like your scans were uploaded 12 days after we received your film. If you'd like to give me a call to discuss how you can access your scans - please do so on 01494 325970
Excellent and sympathetic service from…
Excellent and sympathetic service from Hakeem in tracking down and redirecting a package that had mistakenly been sent to the wrong address. Situation resolved with good grace and humour. Full marks, AW.
7 september 2026
Review zonder uitnodiging
Antwoord van Analogue Wonderland
Aww man i don't know what to say! Thank you so much - I'm really glad we could get that sorted for you!
Fast shipping and great customer service!
Analogue went above and beyond by sending my package the next day right when I needed it. I did have to pay a delivery fee, but it was absolutely worth it for the speed. They were also incredibly prompt at replying to all of my emails. Highly recommended!
3 september 2026
Antwoord van Analogue Wonderland
HI Paige, thanks so much for the review!
That's absolutely what we're here for - those last minute upgrades make all the difference when there's an important shoot or holiday the next day!
We're really glad we got that out to you in time!
Antwoord van Analogue Wonderland
Hi Michelle! Thanks so much for saying so, I'm super glad you were pleased with your order!
Always fantastic products and service
Always fantastic products and service, and great range of products with member club discounts. 5/5 recommend!
28 augustus 2026
Antwoord van Analogue Wonderland
Thanks so much for the review! I'm glad you're making the most of those Club AW discounts!
Always great products & competitive…
Always great products & competitive pricing. App is really good and allows you to filter by what's in stock. Wonderpoints are a fab idea as is Club AW, which brings loads of benefits. Added bonus is that you can request old film cartridges for reloading via an order note and they'll pop some in the box for you. This is great if you use bulk film and load your own. Packaging is also excellent and fully reusable/recycleable.
24 augustus 2026
Antwoord van Analogue Wonderland
Hi Rob! Sometimes its the little things that make all the difference! We're really proud of our green packaging - and the steps we take to keep film accessible. Thanks so much for your order and review!
Antwoord van Analogue Wonderland
I hope you enjoy! We look forward to developing them for you! (potentially)
I love using their app and website if I…
I love using their app and website if I need a 120 size films fr my vintage cameras. Easy to navigate app!
21 juli 2026
Antwoord van Analogue Wonderland
I love to hear it! We've made a lot of improvements to the app in the last few months so I'm glad its paying off. Thanks for the review!
Arrived well packaged
Arrived well packaged, in good time and excellent quality.
Thank you
27 augustus 2026
Antwoord van Analogue Wonderland
That's excellent news Christopher! Thanks so much for the review!
Fantastic Service
The team at Analogue Wonderland went out of their way to help me with a request for disposable cameras and development. They are a fantastic team who really show they care. I am really grateful for their service and would highly recommend to others.
3 september 2026
Review zonder uitnodiging
Antwoord van Analogue Wonderland
Hi Joe! This means so much to us! We put as much effort as we can into providing a top tier service so hearing feedback like this really make it worth it! Thanks so so much for your order and review!
Very quick response to query and issue…
Very quick response to query and issue clarified promptly.
3 september 2026
Review zonder uitnodiging
Antwoord van Analogue Wonderland
Hi there! I'm really glad to hear it! We always want to make sure we can resolve any issues as quickly as possible!
Very good service and product
13 augustus 2026
Antwoord van Analogue Wonderland
Thanks Max, we appreciate the review!
Took forever
While quality was good, turnaround time was poor. Much much later than I was told when placing the order, waiting for over a month for my photos to be processed, and then weeks more for my negatives to be returned.
20 augustus 2026
Antwoord van Analogue Wonderland
Hi Josh, thanks for leaving a review!
We were certainly overwhelmed and I'm sorry that you had to wait so long for your scans + negatives. For us when the choice is between speed and quality, we're always going to pick the latter. It's been a very busy month, but we've learnt a lot about how we can improve our turnaround times for next summer, so hopefully by then you can expect both!
Ordered some film, cheap and quick!
Ordered some film. V reasonable price, arrived v quickly. Great service.
19 augustus 2026
Antwoord van Analogue Wonderland
Thanks so much Paul! We appreciate your review!
Excellent prompt service
18 augustus 2026
Antwoord van Analogue Wonderland
That's what we like to hear! Thanks so much for the review!
Had what i wanted at a good price
Had what i wanted at a good price. What else can I say?
17 augustus 2026
Antwoord van Analogue Wonderland
Enough said Russell! We've got you covered!
Once I had ordered the rolls of film it…
Once I had ordered the rolls of film it arrived within the week with tracking information available. Good strong packaging too.
21 augustus 2026
Antwoord van Analogue Wonderland
Hi George, thanks for the review! Just to let you know, we also offer next day delivery if you ever need film in a pinch. Strong packaging always guaranteed!
Antwoord van Analogue Wonderland
Love to hear it David! Thanks so much!
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