anotherversion.co.uk Reviews 58

Really disappointed with this company. Their clothing looks great on Instagram (advertised by Pheebslfashion), I was really excited to receive my order when I placed it. I can’t comment on the quality or the fit of the clothes as unfortunately I never received my order. I placed an order on the 26th of June (over £200s worth). Upon ordering it did state that it may take up to 10 days for dispatch but I was okay with this. 12th of July I still had no dispatch confirmation, so I enquired to see where the order was. I was told my order was still getting ready at the warehouse. I chased again on the 17th of July - I was then told “ We are experiencing a delay with our shipping partner for our stock including the effortless summer collection; however this is due to arrive on the 20th of July and your order will be dispatched shortly after”. Which is disappointing as this was never communicated to me until I reached out. On the 22nd July I asked to cancel my order and for a full refund as no goods had been received and no confirmation of dispatch either. This was acknowledged the same day and I was told I would get a refund. I had to chase this again on the 26th of July as no refund had been received. Finally, my refund was received on the 1st of August however the service has just been shocking. I have to credit the customer service as they did always respond and give me an answer.

Ordered a few things now from AV and have been impressed with every single item! The quality is amazing and the fit! I’ve recently had to contact customer service about a couple of things including ordering a new set but deciding i wanted to change the colour. I emailed them and response time was very fast! 100% recommend!

For a few years I anticipated making a purchase from Another Version, seeing the great amount of influencers styling their tracksuits.

On the website it states that products are premium quality, so naturally my expectations were set high. However, upon unpacking the products I was quickly disappointed.

To put things simply, these products aren't exactly "Super Soft" or "Premium Quality".

In comparison to other non-premium hoodies I have purchased elsewhere, the material is more rough.

As for the branding, this is printed on. You don't have to look closely to tell this will easily wear away. The website did not specify this, however I did expect this would be embroidered for durability.

I went on to share my disappointment with the company however my email appears to have gone ignored.

I must conclude that I am really struggling to understand the 4-5 star reviews.

Poor quality and terrible/ non existent customer service.

Where do I even start. Placed an order for a matching pair of sweat pants and hoodie. A week and a half passed without any information from the company until I emailed to ask what was wrong. They told me that there was an issue with their stock being stuck in transit which I can accept. I then emailed them to see if I was able to change the size as I had ordered the wrong ones by mistake. Another 3 days passed before I get an email saying my items had been dispatched and that they didn't get my 2 emails in time to make a change to the order. So when the finally got dispatched I was told there would be a gift as an apology for the wait. The items arrived in the wrong size and no gift. I emailed again and was given a returns code for free return. I was told I would have to reorder in the right size and add a pair of socks which was the free gift to my basket and use the code they gave me to get it for free. The code didn't work and I had to email again asking for a refund on the socks I just bought! They also wouldn't refund the discount code that I used on my original order. All in all I send about 12 emails trying to fix the simplest of issues!

Another Version are the ONLY athleisure clothes you need in your life. Classic staple pieces mixed with refreshing colours and styles. The second skin leggings are a game changer. I have never had a pair of leggings that fit so well and feel so soft and comfy. The quality is next to none, so soft, so well made and on trend. I love how they have something for everyone. After having my second baby I've felt so self conscious about my body. But when I put on my AV I feel such a confidence boost. Thanks for helping me love my body more!!

HI
The Ultimate collection is amazing, I ordered all the colors, I couldn't make up my mind and I don't regret it :). Fast delivery, great e-mail contact. The quality of cotton is the best. These are not my first tracksuits and definitely the last. I recommend !!!

So I don’t usually leave reviews but I felt like I had to - I’m on my 4th hoodie from Another Version and I’m OBSESSED!! Literally every hoodie is the exact fit I’m looking for and the quality is insane! I won’t buy my hoodies from anywhere else now as none of them compare!! Already eyeing up which one I’m going to buy next😍

Love this brand! Customer service is on the ball, fast and easy communication and beautiful products!

Absolutely gorgeous collection!!
Their items are always on trend with the prettiest colours. Very comfortable and great quality! Would definitely recommend.

Recently bought the joggers and love the fit of them! Quality is so nice and colours are insane!!

Recently purchased the leggings and sweatshirt and the quality and fit is amazing! So pleased with them

Absolutely love all of my purchases from Another Version. Such amazing quality and my fave cosy items to wear in the evening.

I’m delighted with the quality of all the pieces I’ve ordered from AV. Everything has been so comfortable, super soft and washes well.

Delighted with the quick delivery and good quality of the garment.

Love Love Love Another Version's leisure wear. Sweatshirts and Tracksuits are so comfortable to wear. Spoilt for choice with all the Amazing colours to choose from.