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AnswerConnect UK Reviews 204

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great onboarding experience moving from another provider, there's always going to be hiccups with a change but these were minimal. Love being able to log onto the portal and see all calls taken, actio... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Service Support team are excellent. They pick your call immediately. I haven't seen a service any faster. Anuja Selvaraju was great. Spent almost an hour with me to ensure all scripts were ame... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We started using Answer Connect back in mid summer and they have made every effort to ensure the switch over from our previous provider of this service went smoothly. There were several issues that... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Telefoonbeantwoording
  2. Callcenter

Geschreven door het bedrijf

AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock for businesses across the UK. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.

Geschreven door het bedrijf


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

204 reviews

5 sterren
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Beoordeeld met 5 van de 5 sterren

Very impressed with the team…

Very impressed with the team from Answer Connect, they're very professional the the system of call recording works perfectly - Thanks for all your assistance.

24 september 2022
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thanks very much for the review Harry, we're so glad to hear that you're impressed with the service and that it is working well for you.

Beoordeeld met 5 van de 5 sterren

Highly recommended

Reliable company and excellent service. Website provides all useful information and easy to navigate.
Thank you.

31 augustus 2022
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thank you for the great recommendation Kam, we appreciate it very much.

Beoordeeld met 5 van de 5 sterren

Have used answer connect for a couple…

Have used answer connect for a couple of months now and have been really happy with the level of customer service offered. The portal makes things very easy and the quality of the information collected on messages has been good.

21 juni 2022
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thanks for the great review Rob! We are delighted that we can support you by taking your calls and delivery great service to customers.

Beoordeeld met 5 van de 5 sterren

A one stop virtual contact centre

ACUK help bring our services to life with a courteous, professional, and flexible service. They are always keen to help realise value for us and a special mention to Jill who conducted a detailed review of our service recently and was very knowledgeable on the configuration. A pleasure to work with all round and I'd highly recommend them.

18 mei 2022
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thanks for taking the time to review the service, Stephen! We're so pleased to hear how much the service is helping you manage your calls. Thank you for your recommendation

Beoordeeld met 5 van de 5 sterren

Brilliant service.

AnswerConnect has given our company more flexibility by not having to employ further office staff. Answering the phones can be very time consuming and costly.
The customer receives a very professional service and the messages taken are instantly passed on, all for a moderate cost - well done AnswerConnect!

17 mei 2022
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Great to hear that the service is having such a great impact on your customer service David. Thanks for the review.

Beoordeeld met 5 van de 5 sterren

Great support from Jennifer

Great support from Jennifer. We revised the script and booking process thoroughly in a collaborate effort as part of the same team. It wasn't an easy call because there's a lot of parts involved. She worked through it methodically brining value to the process. Everything is now updated to reflect recent changes and we're confident to use answer connect as our call answering partners. Great service. Thanks!

6 april 2022
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thanks for the wonder review. So glad to hear that you and Jennifer were able to work together to revise the script to reflect the changes. As always we are delighted to continue our partnership together.

Beoordeeld met 5 van de 5 sterren

Expectations Exceeded

Our first three months has been outstanding! The entire team at AnswerConnect have exceeded our expectations. I can't recommend this company enough.

7 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very professional and great systems!

Very professional. I had a minor tech problem, posted something in the chat and I got a call back on my mobile within 1min.

25 januari 2022
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thanks very much for the great feedback. We're always here to help!

Beoordeeld met 5 van de 5 sterren

The Alexander & TIFA Stays

Andy, Jennifer and their colleagues have been more than helpful over the past few months of using AnswerConnect for our business. They have saved us lots of time and energy and for that we are grateful as it means we are able to work on other important jobs whilst they pick up our calls.

Thank you all!

9 december 2021
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thank you so much for wonderful feedback! We are delighted to hear that you are able to free up some of your valuable time to work on your important jobs while we answer your calls.

Beoordeeld met 5 van de 5 sterren

Highly recommended

Andy and his colleagues were extremely helpful and knowledgeable and the entire set up was easy and pain free. Good value for money for a great service.

20 oktober 2021
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thanks very much for the review - so great to hear that the set up was nice and easy for you! Enjoy using the service.

Beoordeeld met 5 van de 5 sterren

This company really do what they say

This company really do what they say. Andy Carruthers was an excellent contact who explained how the service could help my business. The lady who helped me with onboarding was brilliant and guided me all the way through set up. I had nothing to worry about and could easily see any customer enquiries I needed to follow up on. My business moved more online and telephone comms was very minimal and Andy recommended that the service could be halted whilst this was the case. No question I will be recommending AnswerConnect UK to all my friends in business from now on.

13 oktober 2021
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thanks very much for the review Jen! We are glad to hear that we were able to impress you.

Beoordeeld met 5 van de 5 sterren

Great service ,

Great service ,
Staff are lovely, Jill was great, I would have no problem recommending this company, We no longer miss any calls and are much better off financially because of Answer Connect.

1 oktober 2021
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thanks very much for the review Mark. We're so glad to hear that the service is helping to catch the calls you would otherwise have missed and that this is having positive results for you.

Beoordeeld met 5 van de 5 sterren

Great professional efficient service…

Great professional efficient service which has proved invaluable over past few months. Would highly recommend.

13 september 2021
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thanks for the recommendation Malana. We're glad that we've been able to help support your business.

Beoordeeld met 5 van de 5 sterren

I cannot recommend this service enough

I cannot recommend this service enough. Even my attempt at mystery phone calls were always met with absolute professionalism and friendliness. For a growing business this has been a godsend.

8 september 2021
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Hi Darren,

Thanks very much for your review. Glad to hear that we handled your calls so well and that we delivered on service for you.

Jill

Beoordeeld met 5 van de 5 sterren

Great Experience, Highly Recommended

We've had a great experience with AnswerConnect - they've been receptive to the feedback we've given and responded quickly. I think the service is very good value for money. Highly Recommended.

4 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service.

Excellent service from initial setup, fine tuning, and final execution of the service on a day to day basis. AnswerConnect most importantly listen to, and act upon feedback - couldn't ask for more :)

28 juli 2021
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thank you so much for the great review Mike! We're glad to hear that we have been able to work together to get the service working well for you.

Beoordeeld met 4 van de 5 sterren

Excellent Service from the Answer…

Excellent Service from the Answer Connect Team. I tried the service for my one man company. However the level of calls my company recieved did not warrant even the lowest plan at £120 they had to offer. Had they had a lower price plan I would have stayed

2 juli 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have used answer connect for three months.

I have used answer connect for three months now and am extremely happy with the service provided.
The managing director of our company is hard of hearing and doesn't feel comfortable answering calls especially while busy, answer connect have been brilliant.
We went through everything together over the phone to start with full training on how to use the portal, it was all very simple and easy :)
Couldn't recommend them enough.

30 juni 2021
Review zonder uitnodiging
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Antwoord van AnswerConnect UK

Thanks for the brilliant review and the recommendation Sean! We're glad to hear that we can step in and help out with your calls especially during your busy period.

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