AnswerConnect UK Reviews 204

Three days into my trial and I am over the moon with the way my calls are being answered. It was a problem area for us and looks like we are now in safe hands.

Used for 3 month trial and renewed. Great service and great value for money.

Allows us to work onsite and in the office without interruptions when needed and allows us to respond to genuine calls at our convenience.

Very happy with the service. A vast improvement on our old supplier and cheaper too!
Have done personal testing on the calls myself and each time the call has been taken perfectly.
The admin panel for management is a great help also, everything is clear and easy to find.

An excellent trouble-free service. From setup to their fabulous app and desktop portal I've loved it.

Very professional service for my clients and great value for money. Highly recommended.

We took advantage of the trial that was offered and this provided excellent value for money whilst giving us an opportunity to test the service. Our business is seasonal and we ran this in our 3 busiest months and we literally could not have done without it. With Covid our online business has been even busier - using AnswerConnect saved our sanity. We will definitely continue with them.

Have been a vast improvement over my previous supplier. Have a great activity dashboard have provide simple but handy tools such as text messages for urgent messages. Well priced and overall great value for money. Highly recommended. Laurence @ Molly Maid Horsham

Awesome, just awesome. I've tried to catch them out with dummy calls and EVERY time the call has been handled professionally and an accurate text message and details shown on the app. Very flexible, if you want to change anything (eg change of contact number for them to call) , you either do it on the app of just click on support.

I have just finished a 3 month trial of the service and whilst I was sceptical at first it has turned out to be just what I needed.
Spending more time away from the office now I was concerned over missing what could turn out to profitable calls - this service catches all those and I can then call them back in my own time
I was unsure about the cost to start with but as the trial went on it became clear it is worth every penny (we are now on the £99/month 120minute deal) where else am I going to get a receptionist for just over £3 a day!

It is early days for us, but so far the service, product and support has been excellent, with great communication from everyone we have spoken to.

This has been a great service since we started it for our business. Running a very busy gym doesnt leave much time to answer the phone and this is where Answerconnect have been a massive help! From the first initial call regarding my enquiry all the way through to setting up the service has been fantastic. The customer service has been great from a business point of view and also from a customer! We never miss a call, Great service all round
Suzanne Fox
No1 Gym
Ponteland

Really helpful, great service and fantastic intro offer.

We used these guys for emergency call outs and they were first class.

They were able to text and email engineers every call instantly and at no extra cost. I done many test calls and never did it take more than a ring or 2 to get connected to someone.

AnswerConnect UK are a fantastic provider, they are quick to respond to our needs, their processes are simple, easy and quick to use. Their app based provision is easy to use and benefits us greatly as an out of hours service provider.

James Kirby (The Dodd Group (Midlands) Ltd)

Really impressed with the Answer Connect Service, easy to setup and manage. Great value for money if you have large call volumes.

We are regularly out of the office and this team really helped us significantly during the worst times of the COVID pandemic.

I would have no hesitation to recommend this company.

A gentleman named Pradeep was very helpful whenever we needed help with anything.

Answerconnect is an excellent service provider. With working from home arrangements, we can ensure that our phone line is always answered and we do not miss out on new client enquiries.
Highly recommended!

From start to finish our experience was second to none, it has certainly helped us grow to the size we are now, and they are always there with any queries we have...a great choice from our point of view!

Quick setup, easy to use, does what it says it will do.

Excellent customer service and effectively a seamless extension to our business. We are very fortunate that we had an existing partnership with AnswerConnect UK prior to the current Covid operating restrictions which meant that we had the building blocks already in place for seamless operation whether staff were working from home or in the office. Any queries are investigated immediately and the text/email service is perfect for our business maintaining a time and date stamped audit trail for all customer contacts. I would recommend AnswerConnect UK without hesitation.

It has been over a year with Answer Connect. The virtual secretary service definitely makes my life easier. While they have been handling my calls I could focus on other nitty gritty things here at my office then I can get back to any inquiry in my convenience.