Antique Lamp Supply Reviews 

Good price and fast shipping.

However...the size noted on the listing is incorrect. I replied to them with photos showing this, and the reply was that the chimney was "for use with a different product". That's great, but many products are used in different situations: the listed size should be what matters.

So I read their extensive return instruction page. Directions say you must email first to be eligible. If approved, they will email a return shipping label (deducted from return amount total). I fill in the form, email in that I am requesting a return, and the reply is "Thank you for telling us."

I reply once more asking if I'm doing something wrong regarding their procedures, and now I'm told that I should just send it and pay for shipping first.

I have no confidence that I will receive any refund at this point.

Again, good product at a good price, but if the posted size is incorrect, you may be out of luck (and money).

Charged more than twice actual shipping costs. Actual cost to ship was $26. They charged me $94. Calls to the company were met with shifting the blame and very rude CSR's. Nothing but a bunch of scammers.

I ordered an antique lamp fitter for $40.18 that did not fit. I returned it in its original condition and package and paid $5.80 for return delivery. Total expenditure $45.98.
They refunded me $30.79 and when I complained they still did not fully refund. Very bad customer service, I'll never buy there again!

Antique Amp Supply is absolutely a great source for antique lamps in terms of keeping them looking antique and working and functioning well.

I always purchase my switches from them due to their large inventory, high quality, and rapid shipping.

Also, if you send them an email, they respond very rapidly.

A truly great company and I am very happy I found them.

These items are not weight rated! Purchased hanging supplies to hang a beautiful antique glass light fixture and the hook popped right off. The chandelier fell and broke irreparably. Spoke to Customer Service and was told, "We do not sell weight rated items". My husband said, "You mean you sell hanging supplies for antique light fixtures that will not hold up the light fixtures?" They replied ... "None of our items are weight rated." Fortunately, no one was injured but sadly this beautiful irreplaceable light fixture is ruined. Antique Lamp Supply said they do not accept any liability for their products. DO NOT PURCHASE.

Recieved cracked crystals. Reached out to customer service for help and they refused to reimburse shipping costs (would only reimburse crystals once recieved).

NOTE: Items were not packed well to begin with- so I would avoid this company.

I was sold bulb clips which did not function for their intended purpose. The finial posts were constructed so that not one of my lamp finials would fit the clip. It was impossible to screw any finial down far enough on the post for it to make contact with the lamp shade fitter. The result is a shade which flops and spins vs. sitting securely on the lamp. It appears the diameter of the finial posts is slightly larger than the industry standard of 1/4"-27M. The posts are also about 1/4" longer than any other finial posts on my existing lamps. Every finial I own can be easily interchanged with the lamps I own, but not one fits the bulb clip ALS shipped.

ALS refuses to refund anything other than product cost. Stephanie in customer service said I must foot the bill for original and return shipping which is nearly double the value of the merchandise. Unfair treatment, poor customer service, and a rip off!

These people are unbelievable, paid 25 dollars to have parts express delivered, delivered only half the order (per their own included shipment invoice) and then pretending not to know what was shipped and what is missing, but the problem is I am out both money and time!

I found this company when a web search trying to figure out what part I needed to replace on a broken lamp led me to their website. The general information about lamp repair I found there was probably the best I found anywhere.

Their customer service helped me confirm that the part I was going to order had the right measurements for my situation, and it actually arrived way ahead of schedule.

I purchased 6 Inch Fitter Wired Flush in Antique Brass (11880)
The post states WIRED. The fixture was not wired. It shipped with all of the parts loose in bags. Very misleading and falsely advertised. I reached out to customer service and they said the socket was pre-wired. Not the fixture. Buyer beware!!!

This company is dishonest and Stephanie and Mary remain the rudest customer service individuals imaginable. The company sent the wrong size product and refused to correct their error despite receiving a photo against a tape measure proving the wrong product size. They said to just reorder the correct size and pay for it; demanding the customer keep the incorrect product or pay for its repacking and return shipping. Thereafter, they repeatedly hung up on the customer, refused to answer their phone, sent repeated customer phone calls to voice mail, and refused to answer text messages. Their website requests reviews, even including suggestions how to improve their customer service, but according to many other reviews that have not prompted any change in behavior, it appears correcting the problem is not possible with this company. Many other companies offer the same or better products, steer clear of this one and the cherry-picked reviews they publish on their website.

Antique Lamp Supply Reviews | Read Customer Service Reviews of antiquelampsupply.com (trustpilot.com)

ANTIQUE LAMP SUPPLY - 10 Reviews - 843 Old Morrison Hwy, Mcminnville, Tennessee - Electronics - Phone Number - Yelp

Edit: based on their response, it must be added that their representatives are, too, liars...good luck with this company

Agree with previous reviewer regarding customer service provided by Stephanie. I reached out twice with questions about what lamp parts I should order from them, and both of her replies were rude and unhelpful.

Thank goodness it arrived on time. I still have time to set up for the exhibit. Thanks👍

If you want customer service, talk to Lindsey not Stephanie. I've never written a bad review but this topped it all for me. I can't believe a company would put up with such a person for a CSR. She was very short and wouldn't try to understand me and tried to get me to purchase a part I didn't need and wouldn't swap out a part (that she recommended) for me without charging shipping after I spent $89.00 with her. Buy elsewhere if you can. BTW I see that I'm not the only one who feels this way if you read other reviews you'll see as well.

I had ordered a replacement reflector globe for a lamp, and after I received it and made sure it fit, I asked the representative for recommendations on a fabric lampshade that would fit over the globe. Instead of any specific recommendations she directed me to the codes for sizing. To say it was confusing to find a shade would be an understatement, consequently, I ended up getting the wrong size. When I emailed the company, the representative said something to the effect 'you need F203G (not the actual part)'. I asked why I couldn't have been given that information when I first asked the question. Anyway, I returned the $75 item and paid $44 shipping. Two weeks after the tracking indicated they received the item, still no refund. I'll just shop someplace else!!!

WORST CUSTOMER SERVICE AND RUDE INDIGENT PERSON ON THE END OF THE PHONE-DO NOT BUY FROM HERE.
Haven't even gotten my part yet and so totally put off by the woman i spoke to on the phone just now. When I asked why my $6 for shipping turned into 2 weeks she said if you want to beat up on someone call the post office. What incredible accountability-maybe she never heard of any other way to ship. I cant believe ownership lets her answer the phone. By the way calling someone "ma'am" while you are being rude doesn't make it right-even in Tennessee. Don't do it. Ever.

Fast delivery of a delicate glass part. Well packed and in excellent condition. Especially appreciate the free delivery on orders over $50. Terrific company to do business with!!

During pre-sales communication with B&P Antique Lamp Supply, many emails were exchanged with specifications to identify a replacement burner for a Crisa oil lamp. Burner received would not screw into Crisa lamp reservoir due to different screw threads, potential safety issue. B&P Antique Lamp Supply did not understand the importance of threads needing to match. B&P Antique Lamp Supply wanted me to pay for return shipping of their incompatible part. Sent photographic proof of issue with thread gauges confirming difference. B&P Antique Lamp Supply did eventually send a return shipping label. B&P Antique Lamp Supply did acknowledge the OEM burner and their replacement is different. Also, B&P Antique Lamp Supply refused to answer the question of whether or not they have physically checked the compatibility of their replacement burner, asked three times. Replacement burner was sent back in all its original packaging and shipping box. B&P Antique Lamp Supply did not fully refund the purchase and ignore emails requesting a correction to the refund. Their PayPal account was put on hold, until B&P Antique Lamp Supply refunded full purchase price.

Dispute was filed with PayPal against B&P Antique Lamp Supply. They refused to reply to PayPal. PayPal ruled in customer's favor and refunded the shipping cost.

I’m a repeat customer for the high quality at affordable prices. Great customer service too.