A-One Insurance Group Reviews 

We had a very difficult claim to process, yet Jules Mcgowan guided us clearly through the requirements, with consistent patience, helping us establish exactly what was needed in order to proceed. She was outstanding and made the whole claim far less stressful than it could have been. We couldn't have done it without her.

I had a great experience with A One Insurance Group. Chris and Deon Kinnard were both extremely helpful, professional, and knowledgeable throughout the entire process. They took the time to explain my options, answered all of my questions, and made sure I had the right coverage for my needs. Their customer service and attention to detail really stood out. I highly recommend A One Insurance Group to anyone looking for dependable and trustworthy insurance support.

We have been using A-One for a number of years and have always received a good service. Rob is very proactive in ensuring we have the best cover in place and is responsive to any queries. On top of that, Rob is friendly, polite, and genuinely a pleasure to deal with.

Heather has been absolutely fantastic from start to finish. She went above and beyond to make sure my claim was handled quickly and efficiently, and she was always transparent throughout the process. Heather kept me fully in the loop with regular updates regarding the insurance, which I really appreciated. Very professional, very efficient, and genuinely helpful. A 5 out of 5 experience – thank you so much.

Problem free reporting of damage to personal effects, pursuing a claim and prompt payment.

Great service.

From the first communication with Beth, emails were quickly answered and any questions responded to promptly.
As a property manager dealing on behalf of the owner, it was an extremely quick and easy process. There was no delay in the claim being approved and correspondence was very straightforward.
I would highly recommend

Deon was very pleasant and responsive and dealt with our claim quickly and efficiently. Pleased with speedy turnaround.

Our experience with this cimpany stretches over many years, we therefore have experience of many of thier departments from insurance to claims etc; we have found all of the people we deal with to be helpful, knowledgable and very good communicatiors. Andy who is new to our insurance requirements has guided us through and a very dificult new insurance requirement with speed and efficiency. What is so good is that they take time to know thier customers.

Responsiveness. Can't fault the help received from Andy regarding the necessary change to be made to the policy. There were many conversations and email exchanges regarding the situation created when the policy was initially taken out. Andy has worked to resolve the situation in a professional manner.
So far, this review covers the support received regarding the wording of the policy and there has not yet been a need for a claim to be made. Hopefully the same level of support would be forthcoming from the insurance company.

We have been using A- one insurance for a few years now, they have always been great to deal with, being able to pick up the phone and easily speak to someone is a big bonus.
They are always very helpful and removes any stress of dealing with any issues we might have.

Anna has been my claims handler throughout this experience. On a call yesterday, Anna explained the process clearly to me and exactly what was required to proceed. Whilst the claim is ongoing - Anna's commitment, knowledge, patience, kindness and understanding of a terrible situation has made the process for me SO less stressful to date.

Thank you Anna.

Beth from A one insurance has been brilliant with dealing with my clain from start to finsh. Ive never had to chase. Everything has been quick and smooth.
Thanks

A-One have been very useful in finding us motor cover for our slightly unusual situation. But the proof of the pudding with insurance is what happens when you need to claim. When we did need to claim after the car had a dispute with a post in the New Forest, A-One dealt with the insurers for us and arranged for us to use our local bodyshop, which meant the car was only out of use for a day, rather than disappearing to the insurer's bodyshop for months whilst awaiting a part. Helpful throughout and resolved without any fuss.

Exceptional service as always from the team, with special thanks to Anna and Janine who exceeded my expectations with unparalleled customer service and prompt support when needed. A massive thank you!

This insurance company is the very worst that I have ever had the displeasure of dealing with. They treat you not as a customer but as a severe inconvenience and with disrespect. They argued about every mortal damaged item from the outset. I invited them to make their own inspection but they refused, instead arguing and demanding endless photos. The agent was abrupt, awful and a result took five months to resolve a water damage claim that should have been straight forward. As a result my tenant had to live without a serviceable kitchen for nearly 5 months to which they paid around £100 as a 'good will' gesture to him. I would NEVER EVER recommend using this company. As a commercial landlord for over 30 years, and having dealt with a number of escape of water claims, there are very many better companies to deal with than the stress of this one.

I've been dealing with Anna at A-One as our claims advisor and she has been nothing short of fantastic. Timely replies to enquiries, knowledgeable and most of all keeps things moving. Anna acts quickly and efficiently and takes out the stress of the claims process.

A Fantastic Experience from the start. I have a small portfolio of properties and the insurance is due for renewal 5 August 2025. Unfortunately, I have not received a renewal from my current broker or insurer.
I contacted Donna Fletcher at AOIG and she made the whole process so easy, with great advice an honesty. I have decided to place my business with them and would thoroughly recommend Donna from the Dorchester office.

We had a fantastic experience working with Rob to arrange building insurance for our block of flats. From start to finish, he was incredibly professional, knowledgeable and responsive. He took the time to explain all our options clearly and answered any questions we had with patience and clarity.

Rob secured us an amazing level of cover at a very competitive price, giving us peace of mind that our properties are well protected. The whole process was smooth and stress free, thanks to his expertise and attention to detail.

We wouldn’t hesitate to recommend Rob to anyone looking for reliable and cost effective insurance solutions.

Beth has been dealing with a claim for me , it was quick efficient and resolved easily with funds received shortly after. Great service thanks Beth.