Aoocci Reviews 275

I ordered a C3 Plus, carplay device. It was delivered within time, and came in a really nice box, it really seems to be great quality. After I installed the unit and started using it, the screen had some type of defect so my fingers made a mark inside the screen where I pressed the screen. The marks would dissapper after some time, but would come back next time I used the screen.
Anyway, I reached out to Aoocci customer support, asking for help. A friendly person named Nikki wrote back to me, and we found a good solution. Now I got another unit on the way, and I am looking forward to using the C3 Plus.

I highly appreciate good customer service, and Nikki gave me good customer service. Thank you.

I can recommend other people to buy stuff from Aoocci.

Best regards,

Jacob Thielsen.

So far they have the best after sales customer service specially to Nikki, who had ensure that she get what I need.

Product arrived quickly after the purchase. Installation was straight forward and the system worked as advertized. Image quality from the cameras was surprisingly good. Very nice product, decently priced for what you get. I had a couple of questions regarding wiring ACC power and performing a firmware upgrade and received prompt and excellent support from Coco in the service department.

I ordered a C4 hidden camera with GPS. Had some issues with the gps module so I contacted the support. Estella from the support team helped me solve the problem really fast, tanks again!
The product is great, good price value ratio, great support!

Nice unit but difficult to navigate. Cannot get any manuals online (mine got wet), if it is not on sale now support seems zero.

Brilliant service, reply very quickly. Coco was excellent with their assistance, thoroughly recommend this company. Don’t be afraid that it’s overseas, they keep you updated every step of the way with your purchase.

I presented a problem and Estella sent me some quick instructions to improve the installation. Now BX system works perfectly.

I don't know where all these good reviews come from, but my experience is poor. When will I ever learn that you just cannot trust Chinese companies. I got my C9 yesterday and started the fitting process today, but plugged it in using USB to do all the connections.
My iPhone 17 says it is connected but after multiple attempts and two hours of trying the unit does not connect to the phone.
No support is available, and the so called 'worry free' insurance only covers shipping.
These are cheap plastic chinese knock-offs, don't waste your money.

Compré el modelo BM6/BM7 CarPlay moto BMW - Sistema de navegación OEM & control del volante, y hasta la fecha no sé nada de ello, prendió que es un timo, por lo que recomiendo no comprar .

J'ai commandé un C6 pro sur le site aoocco, que j'ai reçu une dizaine de jours plus tard.
Lorsque je l'ai installé et mis en service, je me suis rendu compte que la réception GPS ne fonctionnait pas.
J'ai donc contacté le support aoocco et très rapidement j'ai pu échanger pour résoudre ce problème.
Coco a pris en charge ma demande et très rapidement a identifié que cela venait du controller. Il m'a donc envoyé un nouveau controller que j'ai reçu quelques jours plus tard et après installation, le GPS était opérationnel.
Merci beaucoup à coco pour sa compétence et son sérieux.

Super efficent customer support
And good quality products

@Nikki, this has been the best customer service I’ve ever experienced. I work in sales and manage a customer service team, and unfortunately we don’t measure up to the standard of service you provide; I’ve used you as an example of what excellence in our work looks like.
Thank you so much for everything.

Great prices and great after sales support. I had lost one of the anti-theft screws of screen mount. Nikki from Aoocii team helped me out and offered to send 2 screws for free with an order of screen protector! Super helpful!

My AOOCHI C3 pro Took 7 days to arrive with USB connector and tyre pressure monitors included . For my 2020 Tiger the USB cable wasn’t quite long enough to go from the “switched” USB socket under the seat to the unit on the handlebars I needed an extension. Could have used the socket on the yolk but it’s not “switched “. Took me about an hour to fit , finding a route for the cable took most of that time. Connected to phone easily. Was about to replace my Rider TOM TOM unit when the video appeared😃. Can’t use my iPhone quadlock and Dampener thingymebob as my tiger 900 kills the camera😵‍💫. So ordered one, interestingly , or not really a surprise, ZONGHENG LLC has appeared on my bank statement. Waiting for it to arrive, fingers crossed. attachment to the handlebars was slightly different from the pictures on the website although was the same as that shown on TMF video . I’ve still to try it out in real situation

To your answer on return fee only

This is from your mail on 3 of februar
How is this only freight?

On February 3, we informed you that the screen needed to be replaced at a cost of $40 USD, and clarified that the screen could not be repaired—only replacement could solve the problem.

Aoocci.com, based in the US.
Dropship out of China. Itself not an issue until there's an issue. They ask you to return it to China and then never forfil thier obligation blaming the agent in China. Just stating that they are monitoring it and blaming customs. Customs takes and average of seven days in China. Over a month and only the consignee, thier agent can do anything. They dont. Aoocci US state that they must recive the product back before they will do anything. Leaving you in limbo without a unit and cash. Beware poor service if it goes wrong. Playing the blame game with no responsibility to the customer, wont take a complaint. Stay away, customer service if it goes wrong is non existent.

Excellent service.
I recently had an issue when i believe I connected the Power Box to the wrong power source (12v external socket) and it burnt out!
I contacted Aoocci Support and they sent me a replacement with no quibble.
I then introduced a Fuzebloc and a switched live from the rear light and all worked well.
Customer Support was excellent.

Der Support ist super. Alle Sachen werden schnell erledigt

Hallo
Da ich am PC nicht der beste bin hatte ich große Probleme beim Update des Gerätes. Mit Hilfe von Herrn Coco mit dem ich ständig über E-Mail in Verbindung stand ist es mir dann letztendlich gelungen. Vielen lieben Dank dafür. 👍😉🫶

I had a terrible experience with Aoocci. I received a defective product, and from that point on everything went downhill. They have no clear or fair return policy, and instead of taking responsibility, they forced me to pay €70 out of my own pocket to ship the item back to China. That alone is unacceptable.

What’s even worse is that it has now been 3 months and I still haven’t received my refund. Their customer service is absolutely disgraceful — they barely respond to emails, and when they do, it’s vague and unhelpful. They put the entire burden on the customer for an issue that was completely their fault.

This company makes you go through a long, frustrating process with zero accountability on their side. Completely unprofessional and unreliable. I strongly advise others to avoid them.