API Alarm Reviews 

I have had nothing but problems since Bell sold there alarm services to API.
My camera and smoke Alarm have been problematic. I can not get a hold of anyone. For months I have left phone messages and emails. I have tried canceling my services as well via phone message and email. I'm beginning to think they don't even have a customer service department.
They are awful.

Who wants to deal with an alarm monitoring company that can't answer phone calls, emails or frankly anything? Imagine if there was an actual emergency!!! I've tried multiple times via multiple channels to get a service cancelled or even a response. Since October 2025 and it's now late March 2026. I think the only they are capable of is sending invoices.

NEGATIVE 100 stars
Originally I was with Fluent Home. When Fluent and API Alarm combined, API took over my account. I could not use my service for MONTHS as they had never sent a new panel that was needed for services to work with 5G. I contacted API multiple times regarding that issue with no help or reply at all.

For 7 months I have been trying to get in contact with someone from API Alarm. I have sent numerous emails, phoned and left voicemails multiple times on numerous occasions. The one and only time I was able to speak with an actual person -not a prompt or a voicemail- in August 2025, she ensured me that my account was canceled and no further charges would be made on my account as of August 12th 2025. I sent the appropriate cancellation notice to customer service. My bank had to block them from my account as they continued to try and take payments for a service that was canceled.

7 months later and they are saying i owe over $300 on a renewed contract that I have NEVER signed. A formal report will be made with the appropriate authorities.

I've never said this about a business before, but these people are idiots!
It is well documented on many platforms that this business is deplorable. How do they stay in business?
I cancelled this service right after Bell sold it off.
They acknowledged my account was now closed. Nov. 2025.
API continued to debit account for 3 months after the fact. Had my bank stop payments and they (BMO) were great to reverse the charges.
Filed a complaint against them the BBB. Resolution was to stop debiting my account and refund the 3 months. API acknowledge this in documented filings.
March 20, 2026 API debited my account for the 3 months of service fees they were supposed to credit.
Have gone back to BBB to try to resolve again.

Please can someone tell me how to cancel our membership with them!??? I’m experiencing the same issues as everyone

Do not use their service. It is beyond bad. I even tried to reinitiate my service as I did not want to pay $3000 for new equipment to be installed. Even after signing document to start their service i could not get anyone to talk to in over a week. Cancelled service again.

We were forced into API, when bell sold the company, right from day 1, I could not get any message returned. We had several issues, with service and equipment, and could only access voicemail, which were never responded to. This is the worst customer support I have ever experienced. Do you not sign up with this company, if you have a choice.

If I could give them negitative stars I would. This so called alarm company does not respond to alarms or emergencies. You are on hold for hours with them trying to get tech support
Shame on Bell Canada for selling my contract to them. Run if they contact you for an alarm system

Worst customer service you can ever think of. transfered from bell to Api. Took 2 months and cant still be able fo fix a litle technical issue. Im still trying for a month to cancel the account to no avail. Each time you call for cancellation, the agent tells you another story and give you another email address to write you. No response.
Doesnt worth my time... Goodluck trying them

Terrible. My equipment broke down about 5 months ago and this company recommended new equipment. I agreed (as there is no choice). Since this company took over from Bell Home Monitoring, the service has been abysmal. Four times alarm went off and just by closing the door, we managed to "convince" them that it is a false alarm. Calling them produced the (false) response that the alarm was disarmed. In addition, when I wanted to cancel the contract, they said I have to pay $900 for the equipment even though I did not ask for new equipment. I should have cancelled as soon as the new equipment was suggested. API as an alarm company is abysmal in service.

Since moving from Bell, the service has been nonexistent. We have not been contacted regarding our service and are confident the system is not working as intended. We have attempted to contact customer support multiple times by phone and email, but have received no response.

What a disgusting company. They committed to 2 years without price increases when they took over from Bell. They have increased their prices twice in the last two months. They don’t answer emails or calls. I want to cancel if anyone knows the best way to do this please let me know.

Horrible service, staff are very unprofessional and hung up on me. My camera has not worked for 2 months, and still charging me. They tried selling me a more expensive camera. I have never had such poor service! Never use this company!

Absolutely horrid. Called three times and never got through or could leave a message. Sent multiple emails and was totally ignored!! I need to move to a new service asap!!

This feels like a bad joke!!

If I can give a minus 10 I will give a minus 10. My alarm has some sensor battery problems. Should be a piece of cake to fix for a alarm company. I waited for half an hour to get hold of a lady, and she kept me hold for over an hour until i had no choice to hang up. She kept saying she is checking. But checking what? She just got my name, home security password and home address. Why Bell sold the business to API? API is a scram.

They need a -10 star if i could. Nightmare began the second bell sold out to this scam company. First the charged to charge us twice then kept emailing saying payments were not going through. Meanwhile i kept responding, calling every day and telling them the camera stopped notifications on my bell iphone. No one responded for 2 months. And i was still getting charges . Finally got through to a person. Explained it all and they were nice and agreed it should be cancelled after we both tried to re add notifications to my phone. The drop down menu of providers did not include bell mobility so there was no way to even get notifications working and the camera was useless. They cancellee and refunding my one month. That was jan 7 2026. Today i have received an email saying i cant just cancell without paying the buy out for the remaining term which ends July 2026. I told this person everything, their response, we have cancelled your contract as of Feb 23 ,2026 and you will receive an invoice for the remainder of your contract. Obviously i am not paying this but this company is a scam and need to be shut down.

THE MOST AWFUL SERVICE.

I was with BellHome and was satisfied. Now all of a sudden with API it is almost impossible to get in touch with them or to get a technician to come fix my front door lock.

My front door lock has been broken for two months now without anyone able to help. They have many different phone numbers and they all seem to have a separate system. None of my call history is recorded when I speak to one person to another.

When I do get a hold of a customer service representative they're very rude, unprofessional individuals who don't care at all. I spent countless hours on hold, eventually talk to someone and give me vague responses and tell me so send emails, which never received a response.

I've had two customer reps say a technician will call me back, they never did, and one who booked an apt, gave me a ticket number but the technician never showed.

Ive tried cancelling the service but they tell you to send an email, which gets ignored. I removed auto billing and then they contact me to tell me to pay but can't discuss anything else.

I'm at a loss. I hope they get sued. This is not okay.

Most pathetic service ever, we were with bell and bell sold service to API. They never answer phonecall. So we thought let alarm go off atleast they will reach us. The guy called over security panel asked our password even though we gave right password he said it's wrong and hang on us🤬
First off all it was right password but in any emergency or breaking situation shouldn't they have taken an action? If they think it's wrong password????? Where is the safety and security we are paying for???

It's hell to reach out to customer service every thing is stupid Ai recordings and answers. Our security cameras stopped working from last two days. What we suppose to do???

We will be cancelling the service if they don't do anything blocking payments if they don't cancel..
Such a gold digger scamming company

What is happening with the work that needs to be done at our house. I have been ghosted. This problem is from October. Last conversation I had after weeks of chasing was they will arrange for someone to come to our house again. That was weeks ago.

Can someone please settle this problem now. I have been paying for a service that's is incomplete. If you all have professionalism. You will have someone resolve this problem.