API Alarm Reviews 

My wife and I are former Bell Home Security customers. Our nightmare began when API took over! In October, 2025 we attempted to change our form of payment. I tried emailing and calling with no success. In late November, 2025, we contacted the Better Business Bureau. They were able to discontinue service. However, in January, 2026, we received an invoice from API Alarm, stating we owed over $700 because we had an agreement with Bell and API bought Bell Home Security out and took over contracts. We really don't think anyone works at API. The have the worst customer service we have ever come across! If we could, we would rate this company a ZERO!

Terrible customer service. I contacted them 4 times to get my camers fixed and still have not heard back.
I'd give 0 if I could

They don’t answer their phones they don’t call back when message left so I was told to email they don’t even answer the. I was a fluent customer who never had problems with them then I get switched to API and it’s the worst company ever to deal with. I’m trying to just cancel the service they won’t call or email me back to even do that. I may have to go to BBB. If I could give no stars I would. Stay far away from this company

I am trying to close my account. Nobody answers the phone or calls back or returns emails.
Very frustrating. I had to cut payment from the bank end. Very poor service.

Changed my internet service and need my cameras switched and have zero contact since December 2025

If I could give zero stars I would!! Transitioned from Bell security to API without being advised beforehand. I have been trying since Dec 23 (it’s Feb 11) to cancel. I have spoken with agents, sent multiple emails (per their instructions), and as other clients have said, continue to receive bills. I am at a complete loss for how to effing cancel the whole thing.
Do not sign up!!!!

I am extremely disgusted by their lack of customer service.
My account was transferred to API when Bell sold to them.
Early December I had two service calls that, each, arrived 1 hour past the Service window. The issue was not resolved. API charged me a service charge of $125 + taxes. I was never charged by Bell if

I had a third service visit. He removed the Control Panel from the wall and connected it to a regular outlet. Since then, I get a Tamper warning every 30 minutes!! The technician told me that it was an electrical problem and that I must hire an electrician. The electrician tested everything and said the problem is with the transformer, not the wiring. You would think the technicians, in December, could have determined that!

Yesterday, I got a hold of "Customer Care" after almost 30 minutes on hold... I asked to be connected with their Receivables department to follow-up on a dispute. I was on hold for about 20 minutes and transferred to their voice-mail. I have not heard back, yet.
Today, I reached "Customer Care" and asked for Technical Support so that I could get the Control Panel returned to the wall installation, and I was on hold for a long time and was, again, transferred to a voice-mail system. I have, yet, to hear back from them.

worst service ever. I got my security system installed and place an order with bell. I don't know how they sold it to a pair alarm and my alarm is down for almost like a month or so and I am trying to reach out to them, but I'm unable to reach out. I need help with this alarm service otherwise take the alarm keeps going off all the time. I wish I could give them zero star for this kind of service and charging me monthly fee on top of that but this is what you get when I'm one company sells the product some other and service too

I’m been trying to contact them for 2 months to revisit my service billing. Multiple phones calls and emails and unable to speak to anyone. Terrible service, and unfortunate part is that before this experience, I was open to maintaining my service. Now, not a chance.

Class action law suit. Thats what this company is gong for. They are a SCAM.

No support and it’s been over a month I am trying to cancel. No one answers email or pick up the phone.

They keep you sending bill with warning that they will charge you 24% interest and impact your credit score.

My complaint is just like the others. Bell was bad but API is worse. I've been trying to contact them since October 2025 but can't speak to anyone. My security system is not working any more and I need customer support, but it's non-existant. I have had a broken ssytem for months. Ive stopped paying for their service and will wait until some one calls me to discuss going forward. If they don't help me, I will take next steps.

Security cameras have been offline for 3 days and no one will pick up the phone or call back.

Horrible service!!!

Horrible Service. Basically NO CUSTOMER SERVICE. My alarm system is down and I could not speak to anyone.

terrible ++ customer service. you can NEVER get through. their phone tree disconnects you when you finally get a live voice or the live voice puts you back in the phone tree wait quew. my service kept alarming and I couldnt get a live voice to help me

Why can’t you give 0 stars. This is BY FAR the worst company I’ve ever dealt with. Customer service isn’t bad it’s NON EXISTENT. Stay away. Stay far, far away.

This company is a nightmare!! I was with bell till they sold out to this incompetent company. Zero customer service! No one answers their phones. Emails are ignored.
They are SCAMMERS!! RUN! Do not sign up with API Alarm. They are CROOKS! Unfortunately you cannot give a Zero star rating.

Horrible customer service, security system never works, managers on the phone have terrible communication skills. THESE GUYS ARE SCAMMERS. Do not go with them and DO NOT! Sign any contracts.

After calling and leaving messages for 10 days. Finally got a hold of someone to cancel my service. Sent the email as required and heard nothing back. Multiple follow up emails and nothing. They then proceed to keep my service active and take another payment out. This company is completely untrustworthy. Stay away from them and if you need security buy your own equipment.

I have been trying to contact api alarm since Nov 2025 to cancel service. Several phone calls, no answer left voicemails, several emails sent and still no response. I decided to contact the bb. They contacted api alarm on my behalf. API sends an email to the bbb saying my service would be disconnected and my bill would be retroactive to November. It is now jam 25,2026. I just received a new bill for Jan and I still have service. This is the most useless company I’ve ever dealt with. Save your money, time and energy and don’t deal with these incompetent employees. Maybe it’s time to get someone else involved to get these matters rest, maybe news outlets or the fifth estate, someone like that

WARNING, DO NOT DEAL WITH API ALARM SYSTEM. WARNING.

I was with bell and everything was great. Now bell has sold the customers to API alarm system and its honestly the worst experience I have ever had from ANY type of company. We are dealing with SECURITY and alarm systems, and these people treat you worst than anything you have ever thought legal from a company. I don’t even know how a company this bad is still in business.

It took over 1 month for someone to answer, or call back.

Now once that’s done, forget ever talking to them again.

I installed additional cameras to my system and nothing works, and on top of it, the recorder I bought from them is already dead after 4 months.

Now after numerous emails, calls, voicemails, they are ghosting me once again.

They are to be avoided at all costs, this is literally the worst but WORST customer service, or company I have ever dealt with.

I am currently stuck with numerous cameras that I cannot plug into their system, with a recorder that doesn’t work, on top of them telling you incredible lies and excuses on top of excuses.

The price was good with bell, now its the biggest joke I have seen.

Will be cancelling this unrealible scam of a company, will take a 4k loss, after only 4 months, and move on.

I just cannot understand how a security company is this not realible… we are not dealing with buying a pack of gum here or a pair of shoes, we are talking about security for your business or home, which nothing is more important and should be took seriously.

If you guys thought about signing with these clowns, do not waste your time, and If you are still with them, make yourself a favor and cancel.

Make this useless company go bankrupt, where they deserve to be, gone from this world.