API Alarm Reviews 

I would give zero stars!!!!! My alarm has gone off and no one called and no one came. Thankfully it was me who set it off by accident otherwise I would have been robbed blind. I have been trying to cancel for two weeks. I have sent emails, called with no answer, left several voicemails and no one is calling me back! Customer service is atrocious and they don’t even provide the service. I have a couple of bills to pay because I never got notified of or sent the bills so didn’t realize there was one unpaid. This is the most ridiculous situation I’ve ever seen. I can’t even understand how they’re allowed to operate they should be shut down!

If I could give 0 stars I would.
Alarm system stopped working all of a sudden and it took multiple days and multiple hours on hold with customer service to speak to a live representative. The reps were still unable to resolve the issue over the phone and scheduled a technician on site.
The technician evaluated and informed me my panel was supposed to have been upgraded a while ago.
He was going to submit his report and I should expect a call back.
Over a week passes with no communication or update, we are left in the dark without a ticket or reference number.
Had to call back to demand an update and only then it was escalated.
A sales person called me back to discuss upgrade options and contract renewal and offered to refund me for the several months my system was not working.
I decided not to renew for the upcoming year so not surprising, I never heard from the sales guys again regarding the refund for the months my system was non functional.

At this point I’m just relieved I no longer have to deal with them.

Avoid at all costs unless you enjoy wasting your time and paying for a service that doesn’t work.

The worst company EVER!! They should not be allowed to to exist!!! 😤🤬☠️👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻😤🤬💀

This company is a scam and fraud. There is no customer service, and they just want the money from us

API alarms bought the contract I had with Bell Maison. I did not renew my contract and they assured no more charges would be made to my credit card. But they continue to charge the service I don’t have and I did not renew.

It took them 40 minutes to answer my phone call. Now it’s been 48 minutes more on hold waiting for Dana to come back to me. Total one hour 28 minutes.
It’s frustrating.

This company is impossible to contact for anything. They care nothing about me as a customer!!

This company is nothing less than a FRAUD. They will not even answer the phone, and it is obvious their employees have instructions to hang up on customers who want to simply cancel their account for services NOT rendered. Time for a class-action lawsuit.

We are with Fluent and had the panel updated. There has been an error message regarding the broad ban for the last three days. They have not returned my numerous phone messages. If I could get a zero I would .

The worst customer service I have ever experienced. I have been having problems with our alarm system and trying to communicate with API for over two months to no avail. Never ending hold times, and no reply to Voicemail messages and online form report. Feel trapped.

I am not able to get support. My service is out of order since Novwember 5 2025 I did not receive a call for an appointment. They just put my service out as my panel was saboted. No one is answering.

Its funny you have to put the "date of experience" - how do you do this if Api NEVER answered you???
How is it I can get an actual personal and decent HUMAN response from Fluent (a Becky Foster) to each of my emails, but zero in 2 months from Api except automated excuses??? No return calls, nothing. Actually they did answer the phone once, but they quickly hung up on me and didn't call back. If youre stuck with api do what they do to you, stop helping them and ignore them. Dont give them money or time. Api if youre going to take on a ton of customers maybe be prepared to help them, or hire Becky to teach your customer service people a few lessons.
Talk to you never, API. Stay away folks.

Everything that had to go wrong went south!
No support from the technical desk and CS desk. Unable to connect with them and long long wat times with no responses. VM's are not returned. How is this compnay conducting business in this day and age??

i been trying to cancel my subscription for months

send 30 emails and 20 calls
stayed waiting for somebody to answer for hours

nobody everr answer emails or calls

but they keep charging me every month and i have no way of canceling

Not even one star. Since November 9 our system has not worked since api took over from Bell. We cannot access our system. We have called the 800 number numerous times and emailed also number of times and no-one has returned our calls. I wish to cancel our service with you as of November 9th.

They deserve zero stars. It’s the same complaints over and over…no customer service, no one answers the phone or calls back. You will be left for days, even weeks with a security system that doesn’t have all the components working, and/or wondering if you will actually get the emergency help you need when you need it. According to the monitoring station the service department is “backlogged,” probably because management keeps purchasing customers from other companies and cannot handle the customer load. This has been a problem for no less than 6 months. You might as well flush your money down the toilet. Don’t count on being treated as a valued customer, to management you’re just a number with dollar signs.

Bell sold there home service to API.I was told in an email that the rate was going to remain the same.It did not I went from 22.98/mth to 34.48.I sent an email October 9th,we are now Nov 23,still no reply.
I have had to reach out to tech support twice as I have a pendant for my husband, he is a quadriplegic I need a service of some kind.I waited 45 minutes on hold, the agent was polite helpful and apologetic for the wait. Rather than pay 125 for a chance of battery he said he would have someone from the dept call well by the second time I had to call tech support to walk me through it. I still have not received that help that I was guaranteed.The second time I called tech dept again I waited for over 30 minutes.This time I took the time to ask the agent what was going on why the delays why no response on email.It was explained to me that they only brought over 1 person from Bell and they do not have the staff for the volume that they are receiving.It would appear that Mr Howard Garr, CEO &Chairman of the board is not interested in the clients rather his bottom line.When you have so many disgruntled clients, I would say this needs attention, as clients no one should feel this frustrated being a client of a very necessary service for some. I will be cancelling my account with them, as of today.If as one of the reviews said a wait of over 10 months to have account closed and was still charged is appalling.

it is the most useless customer service. They put you on hold or transfer to a dept. they know it is closed in the evening and the weekend. If you have a technical issue or need to talk to customer service and you could be on hold for hours, not knowing they are closed. useless company.

Extremely poor service. They do not return and don’t reply to emails. In addition, they withdrew fees from my account more than what they should have. They shouldn’t be in business.

Can I give zero stars? Stay away! This company bought Bell Alarm and basically ghosted all the customers. No one replies to emails or phone calls - literally you get a message that says "voice mail box is full" when you try to reach tech support. terrible

If I could give one star, I would. API bought out Bell Smart Home and that sent my devices into haywire. I’m completely disgusted. No one answers the phone. You just get left on hold forever. No one answers email. No one responds to messages via the website. They should be ashamed.