This is the worst company and they knew exactly what they were doing. They took over from Bell and I have had nothing but troubles all the reviews you’re reading are absolutely true. They have the wor... Toon meer
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Zero service, outdated equipment that never worked but try and cancel....good luck Tried to give me 3 free months....why....I called because my service didn't work, I don't want 3 months of a fre... Toon meer
When Bell sold their home security business we were forced to use API. They put in a front doorbell camera which never worked. I phoned them every 2 weeks for service, but they NEVER ANSWERED!! No se... Toon meer
The absolute worse company on the planet. And from all the online reveiws from reddit, trustpilot and google... I'm not the only one who feels this way. Currently fighting with them through the BBB. I... Toon meer
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Nightmare Service.
Nightmare Service.
Was with bell and A.P.I. bought the division. Can’t reach anyone in monitoring or customer service and they double billed me.
I just want to cancel with them very bad service no one pickups or responds to emails.
6 november 2025
Review zonder uitnodiging
I’m very disappointed with the customer…
I’m very disappointed with the customer service at API Alarm. I was recently overcharged and have been trying for over a month to reach someone — calling multiple times and sending several emails — but no one ever responds. This company took over my alarm monitoring from Bell, and if they can’t even answer phone calls or emails, how can I trust them to respond in the event of an emergency at my home? I’ve requested a refund and cancellation of services but have yet to receive any response. Very unprofessional and frustrating experience.
1 oktober 2025
Review zonder uitnodiging
My services with bell maison…
My services with bell maison intelligente had been transfered to them and then I don't have the services and they took the money from me I can't find anyone to talk to about the services that I don'have and for wich I paid. It's a very bad company
4 november 2025
Review zonder uitnodiging
System doesn’t work and no technical support.
I had Bell alarm and the system worked very well. It was sold to API and since then the sensors have been going off line and back on line several times per day and I get more than 20 emails per day. Cannot get through to technical support (voicemail is full) no one answers any of the lines that I have tried and I am sure that there is no actual monitoring going on. Worst company I have ever dealt with
28 oktober 2025
Review zonder uitnodiging
The worst company to be on for alarm…
The worst company to be on for alarm systems after Bell moved it over to them.
Cannot get through to API by phone and for hours on hold.
Does not care about disability issues and I personally do not trust their services.
I do not recommend them at all!
28 oktober 2025
Review zonder uitnodiging
Is anybody there?
I had Bell Security for 15 years, including its predecessor. Alarm Force. I was very happy with the service.
Bell sold the security business to API.
I took forever to reach a 'live' API rep to reschedule a tech visit. A technician arrived at the original date and time anyway.
22 oktober 2025
Review zonder uitnodiging
Keep sending me.invoices despite not…
Keep sending me.invoices despite not living at the address for nearly a year, noone replies to emails, calls or cancellation requests! Sends threats of collections but doesn't respond in proper channels. Manji at receivables finally reached out to me after 10 months of chasing the company, promised my alarm would be cancelled then I get another invoice and collection threat a week later! Horrible company
1 juli 2025
Review zonder uitnodiging
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