I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Toon meer
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Lees wat reviewers zeggen
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Toon meer
Bedrijf heeft geantwoord
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Toon meer
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Toon meer
Bedrijf heeft geantwoord
3,7
Gemiddeld
1K reviews
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Lady i spoke 2 was so helpful
Lady i spoke 2 was so helpful. Found out everything i needed to for now
2 oktober 2026
Antwoord van Aptia Group
We are happy to hear that our team member was able to assist you with all the information you required. Thank you for sharing your positive feedback with us.
Kind Regards
Member Experience Team
Great lady on the phone helped me…
Great lady on the phone helped me through the process no problem 10/10
2 oktober 2026
Antwoord van Aptia Group
We are thrilled to hear that our team member was able to guide you through the process so smoothly. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Very slow service for requests
Cannot get matters dealt with easily over the phone and I have to complete some online form. Very slow response to my request. After 4 weeks, I ended up chasing and spoke to someone and then received an email confirming part of my request (registering Lasting Power of Attorney) but am still waiting for a copy of a P60
28 september 2026
Antwoord van Aptia Group
Thank you for bringing this to our attention, we are sorry to hear about your experience to date.
We have contacted you to request some further information in order that we may investigate the matter fully. We appreciate your patience and will review this once we have received your response.
Kind Regards
Member Experience Team
Had a very good conversation with your…
Had a very good conversation with your guy and have sorted out my problem
2 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that our team member was able to assist you. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
I spoke to Caroline about my September…
I spoke to Caroline about my September mislaid pension. She was realy helpful with assurances to recover it and get it to me asp
2 oktober 2026
Antwoord van Aptia Group
We are happy to hear our team provided helpful support in resolving your enquiry.
Kind Regards
Member Experience Team
Very helpful and friendly staff
Very helpful and friendly staff, explained everything clearly and what procedures would need to take place
2 oktober 2026
Antwoord van Aptia Group
Thank you for your feedback, we are pleased that our team was able to help you by providing clear explanations and guidance in order to support you.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
We are so glad to hear that our team was able to provide you with the information that you needed. Thank you for taking the time to share your experience with us.
Kind Regards
Member Experience Team
He knew all the answers for every…
He knew all the answers for every questions. Also very patient whilst we walked through it on line. Very professional
2 oktober 2026
Antwoord van Aptia Group
Thank you for sharing your feedback. We're pleased to hear that all of your questions were answered and that you were happy with the service you received.
Kind Regards
Member Experience Team
Call was quick to be answered and…
Call was quick to be answered and bethany who took the call was very good.
2 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that your call was answered so promptly and that our team member provided you with such good service. Thank you for taking the time to share your positive feedback.
Kind Regards
Member Experience Team
JLR Pension Enquiry
Elaine(Aptia agent) was brilliant at dealing with my JLR pension enquiry. She was welcoming friendly, approachable, throughout the call. 10/10
2 oktober 2026
Antwoord van Aptia Group
We are so pleased to hear that our team member provided such great service and was able to help with your enquiry. Thank you very much for taking the time to share such lovely feedback.
Kind Regards
Member Experience Team
Cassidy was very polite and informative.
2 oktober 2026
Antwoord van Aptia Group
We are so glad to hear that our team member provided you with such helpful and courteous service during your experience. Your kind feedback is appreciated.
Kind Regards
Member Experience Team
Quick response and very helpful.
2 oktober 2026
Antwoord van Aptia Group
Thank you for sharing your feedback. We are delighted to hear that our team provided prompt assistance and that you found our support beneficial.
Kind Regards
Member Experience Team
Great to talk to Sham today
Great to talk to Sham today, he really put my mind at ease.
2 oktober 2026
Antwoord van Aptia Group
We are so pleased to hear about your positive experience with our team member today. Your feedback is greatly appreciated.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you so much for your feedback. We are thrilled to hear that your experience with our team member was so positive.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you for taking the time to share your feedback. We are delighted to hear that you experienced such good service from our team.
Kind Regards
Member Experience Team
Everything I needed to do was explained…
Everything I needed to do was explained clearly, the lady was very helpfull
1 oktober 2026
Antwoord van Aptia Group
We're so pleased to hear that our team member was able to clearly explain everything and provide such helpful assistance. We appreciate your positive feedback.
Kind Regards
Member Experience Team
General enquiry
Such a pleasure to talk to the girl on the phone and she was very helpful indeed so that made my day.
1 oktober 2026
Antwoord van Aptia Group
We're so happy to hear that our team member was able to provide such a helpful and positive experience for you. We appreciate your kind feedback.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
We're so glad to hear you received prompt and helpful service. We appreciate your positive feedback.
Kind Regards
Member Experience Team
The lady who spoke to me was very…
The lady who spoke to me was very polite. Talked me through what I needed and gave extra information needed for a later date.
29 september 2026
Antwoord van Aptia Group
We are so glad to hear that our team member was polite and helpful, providing you with all the information you needed. Thank you for sharing your positive feedback.
Kind Regards
Member Experience Team
The lady I spoke to was very helpful
The lady I spoke to was very helpful, I didn’t have my N I number and she was very patient with me and found it for me which saved me a lot of time
1 oktober 2026
Antwoord van Aptia Group
We're so pleased to hear that our team member was able to assist you on your call with us. Thank you for sharing your positive experience.
Kind Regards
Member Experience Team
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