I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Toon meer
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Lees wat reviewers zeggen
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Toon meer
Bedrijf heeft geantwoord
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Toon meer
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Toon meer
Bedrijf heeft geantwoord
3,7
Gemiddeld
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My call was answered in a couple of…
My call was answered in a couple of mins. My query was dealt with in a professional and understanding manner.
Im clear on the next stage of the process going forward.
Very pleased with the customer service of this company.
5 oktober 2026
Antwoord van Aptia Group
Thank you for your feedback. We are glad you had a swift, helpful experience and feel fully informed about the upcoming steps in your process.
Kind Regards
Member Experience Team
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and I received all the information I needed
5 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that our team member provided such helpful service and ensured you got all the answers you were looking for. Thank you for sharing your positive feedback with us.
Kind Regards
Member Experience Team
The lady i spoke to Helen,was very…
The lady i spoke to Helen,was very helpful And Chatty.Thank you
5 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that you had such a pleasant and friendly interaction with our team member. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Great customer service Ellen was very helpful and explained…
Ellen was very helpful and explained things in language I can understand . I didn’t have to wait hours to get through either
5 oktober 2026
Antwoord van Aptia Group
We are happy to hear that our service was prompt and clear communication made your call easy. Thank you for your review.
Kind Regards
Member Experience Team
Fast and efficient
The lady I spoke to Helen was extremely helpful and answered my query first time and in a timely manner
5 oktober 2026
Antwoord van Aptia Group
We are so glad to hear that our team member provided you with prompt and helpful support to resolve your query right away. We appreciate your kind feedback and taking the time to share your experience with us.
Kind Regards
Member Experience Team
Very informed service
5 oktober 2026
Antwoord van Aptia Group
Thank you for your feedback. We're pleased to hear that our service was helpful. We appreciate you taking the time to share your experience.
Kind Regards
Member Experience Team
caraline was verry help full today
caraline was verry help full today , of sorting out the quotes. great help. thank you.
5 oktober 2026
Antwoord van Aptia Group
Thank you for your feedback, we are pleased our team member was able to assist you today.
Kind Regards
Member Experience Team
Aptia Pension Portal Registration
I wanted to get an idea of what my pension statement was as I had left the company a while back. Cassandra was very helpful and professional throughout in getting me registered and up to speed on the Aptia portal.
5 oktober 2026
Antwoord van Aptia Group
We are happy to hear that our team member was so helpful in assisting you with access to our portal. Thank you for taking time to leave your feedback.
Kind Regards
Member Experience Team
Issue dealt with very effectively
Issue dealt with very effectively. Positive experience, can’t recommend highly enough
5 oktober 2026
Antwoord van Aptia Group
Thank you for your kind feedback, we are glad we could resolve your issue effectively.
Kind Regards
Member Experience Team
No problems at all with the service I…
No problems at all with the service I received.
The person I spoke to Ella, was very helpful and answered my questions without any problems.
The only small issue I had is that as ususal the initial automated service had some difficulty understanding my accent.
5 oktober 2026
Antwoord van Aptia Group
We are glad you found our team member helpful and that she was able to help you with your queries. We note your comment regarding the automated phone service. We are continuously working to improve our technology to ensure a smoother process for everyone.
Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Amazing Customer Service
5 oktober 2026
Antwoord van Aptia Group
Thank you for your kind feedback. We're so pleased to hear you received such great service from our team.
Kind Regards
Member Experience Team
My call was answered promptly and the…
My call was answered promptly and the person that answered dealt with my query straight away. She was polite, very helpful and reassuring.
2 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that your call was handled so quickly and efficiently. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Axa the customer service person was e…
Axa the customer service person was e extremely helpful. They couldn't go out of their way to help me.
2 oktober 2026
Antwoord van Aptia Group
We're happy to hear that our team member was so supportive and helpful to you.
Kind Regards
Member Experience Team
They help me through everything…
They help me through everything especially David who help me and guided me through on the laptop what I had to do to register
2 oktober 2026
Antwoord van Aptia Group
We are glad you found our team member helpful. Thank you for sharing your feedback.
Kind Regards
Member Experience Team
My queries were dealt with in a clear…
My queries were dealt with in a clear and considered way. The response was helpful.
2 oktober 2026
Antwoord van Aptia Group
Thank you for your feedback. We're pleased to hear your queries were handled well and that you found our response helpful.
Kind Regards
Member Experience Team
Great conversation, password still doesn’t work!
Great conversation and very helpful agent… but even the new email sent does not work with the password that is suggested…. Very frustrating!!
2 oktober 2026
Antwoord van Aptia Group
We appreciate your five-star rating and kind words about our agent. We are sorry to learn that you have not been able to access your email easily, please do contact us again if needed where our team will be happy to help.
Kind Regards
Member Experience Team
Professional
Professional, service, helpful,attentive and friendly to deal with would highly recommend to anyone
1 oktober 2026
Antwoord van Aptia Group
We are delighted to hear that you had such a positive experience with our team. Thank you for taking the time to share your kind words and for your strong recommendation.
Kind Regards
Member Experience Team
Spoke to Beth who we found very polite…
Spoke to Beth who we found very polite and patient. She listened and was able to explain what we needed to do and how to do it. We didn't feel rushed through the conversation. If we needed to contact Aptia in the future, we hope the person we speak to possess the above qualities as Beth.
1 oktober 2026
Antwoord van Aptia Group
We appreciate your kind words about the service you received from our team member, and we hope any future interactions with us are just as pleasant.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you for your feedback. We're pleased to hear that your enquiry was handled with ease and that your request was fully answered. We appreciate you taking the time to share your experience with us.
Kind Regards
Member Experience Team
Antwoord van Aptia Group
Thank you for taking the time to leave us your positive feedback. We are delighted to hear that our team provided you with such good service.
Kind Regards
Member Experience Team
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