APT Luxury Travel Reviews 

2.901
•
TrustScore 4.5 uit 5

4,5

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

We did the 9 day Douro Delights cruise in September 2026. Our rating of 4/5 is based upon the fact that we didn’t experience enough river cruising- two off boat tours were whilst the boat continued o... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The staff on board were courteous, attentive and helpful, The tour director could have been much clearer, organised and explicit in his port talks. There were quite long walks to reach the mooring... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The tour director (Callum) and driver (Frieda) were great company and very knowledgeable. Majority of hotels were luxurious with good food We saw more of Canada than we could ever have if we went i... Toon meer

Beoordeeld met 5 van de 5 sterren

Being in our 70s and having had a Danube cruise with ATP recommended by my brother for our first ever river cruise, we were delighted with the service we received from ATP. Initially we had booked... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cruisemaatschappij
  2. ook in
  3. Cruiseorganisator
  4. Cruisereisbureau
  5. Touroperator

Geschreven door het bedrijf

APT is a leading travel company offering a choice of 4 and 5 star escorted holidays and river cruises to a range of exotic and remote destinations around the world. With over 89 years of experience, we have a clear understanding of what makes the perfect holiday, and enjoy going the extra mile to ensure our customers have a life-enriching experience.

The APT Difference

Geschreven door het bedrijf

Fully inclusive holidays
Our prices cover all the essentials as detailed in your itinerary, including sightseeing, accommodation and meals; plus overseas transfers, airport taxes, luggage porterage, tipping and return flights from the UK - so you can relax knowing exactly where you stand with your holiday budget.
98% Satisfaction rating
We’re proud of our 98% satisfaction rating we receive from our customers, and are committed to maintain it.
Award-winning holidays
The Telegraph Travel Awards have recognised APT as a leading provider for River Cruises and Escorted Tours since 2015. In 2019, we were awarded Best Escorted Tour Operator as well as placing runner-up for Best River Cruise. We were also over the moon to win 'Best River Cruise Company' and 'Best Premium Touring Company' at the 2020 Travel Weekly Globe Awards, as voted by travel agents.
Expertise & experience
Our travel professionals use their knowledge and expertise to perfect our itineraries and deliver a comprehensive collection of inspiring holidays.
Unforgettable experiences
The best thing about memories is making them. Our holidays have been designed to do just that. You’ll enjoy our special Signature or Insider experiences - unique or exclusive activities that have been carefully designed to provide you with an insight into the history, culture, lifestyle or cuisine of each destination.
Book with Confidence
You will always enjoy complete peace of mind when you book with us, as APT are a member of the Association of British Travel Agents (ABTA), and our air-inclusive packages are fully bonded with the Civil Aviation Authority’s Air Travel Organisers' Licence (ATOL) scheme.

Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 60% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,5

Alle reviews

(2.901)

108 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Attended the Holiday and Travel show at…

Attended the Holiday and Travel show at Olympia and met Hayden on the Travelmarvel stand. He was instrumental in making our booking last year for our trip from Rome to Venice. It was a pleasure to meet him and he was most helpful in answering our questions about our forthcoming trip. He was also successful in selling us a new trip to the Rhine & Moselle for 2027. A very helpful young man and a credit to the company. Look forward to doing business with him again in the future.

2 februari 2026
Review zonder uitnodiging
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your fantastic 5-star review. We’re delighted to hear that you enjoyed meeting Hayden at the Destinations Holiday & Travel Show at Olympia and that he was able to assist you so thoroughly, both with your Rome to Venice trip and in helping you plan ahead for your Rhine & Moselle journey in 2027.

It’s wonderful to know that Hayden answered your questions so helpfully and made such a positive impression. We’ll be sure to pass on your kind words to him, he’ll be thrilled to hear them.

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

APT's tour services left a lasting…

APT's tour services left a lasting impression with their remarkable efficiency and cozy coaches, and seat rotation added to the experience. The bus driver was not only well-informed but also had a delightful sense of humor. The freedom to choose activities was particularly appreciated. Our Tour Director ensured we stayed on schedule, which was commendable. Accommodations were satisfactory, though the packed itinerary limited our time to enjoy the amenities. The meals were good, and it would be ideal to have more flexible dining hours in the evenings. The tour started early each morning, usually at 6:30 am, so a relaxation day mid-tour would be beneficial. All in all, I highly recommend APT and eagerly anticipate future tours with them.

29 januari 2026
Review zonder uitnodiging
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your wonderful 5-star review and for taking the time to share such detailed feedback. We’re delighted to hear that APT’s tour services left a lasting impression and that you enjoyed the efficiency of the tour, the comfort of our coaches, and the seat rotation. It’s great to know your driver’s knowledge and sense of humour added to the experience, and that the Freedom of Choice activities were a highlight.

We also appreciate your thoughtful suggestions regarding evening dining flexibility, early starts, and the inclusion of a relaxation day. Feedback like this is extremely valuable and will be shared with our product and operations teams as we continue to refine our itineraries.

Thank you again for your recommendation and for choosing to travel with APT. We very much look forward to welcoming you on another tour in the future.

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Jon took a great deal of trouble to…

Jon took a great deal of trouble to make sure I booked exactly the right holiday for me. He was very conscientious in double checking my details. This will be my fourth holiday with Travelmarvel. I cannot recommend them highly enough particularly their rewards programme.

30 januari 2026
Review zonder uitnodiging
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your fantastic 5-star review. We’re delighted to hear that Jon took such care in helping you book exactly the right holiday and that his attention to detail gave you confidence throughout the process.

It’s especially rewarding to know this will be your fourth holiday with Travelmarvel, your continued loyalty means a great deal to us. We’re also pleased to hear you value our rewards programme, and we’ll be sure to pass your kind comments on to Jon.

Thank you again for your recommendation. We look forward to welcoming you on many more Travelmarvel journeys in the future.

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 1 van de 5 sterren

Miserable

Miserable, terrible and dishonest has been our experience when they cancelled a cruise 5 months out and treated us like lepers. Didn't want to know us because they didn't go through with their promise of the tour. Only offer was to return our deposit monies while destroying our planned travel plans.. as we built out travel plans around this cruise. The customer service team had this obsequious script where they are soooo sorry and then offer NOTHING. Wishing the same karma to this miserable company that they caused us

30 januari 2026
Review zonder uitnodiging
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

We’re sorry to hear about your experience and understand how frustrating a cancellation can be, especially when it affects wider travel plans.

We can see that you’re already in contact with our Customer Relations team in Australia, who are best placed to support you as an Australian passenger. They will continue to work with you directly regarding your case. While our UK office is unable to assist further, we appreciate you sharing your feedback and have taken note of your comments.

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Very helpful information and advice…

Very helpful information and advice from the Travel Marvel team including Jon and Grace and another lady today. Thank you for facilitating our booking.

20 januari 2026
Review zonder uitnodiging
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your kind review. We’re delighted to hear that Jon, Grace, and the wider Travelmarvel team provided helpful information and advice and made the booking process smooth for you.

We truly appreciate you taking the time to share your feedback and thank you for choosing to book with us. We look forward to welcoming you on your upcoming trip.

If you have any further questions in the meantime, please feel free to contact us at Info@aptouring.co.uk

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Grace Murley has been wonderful from…

Grace Murley has been wonderful from start to finish. I rang to enquire about a Danube river cruise on behalf of my parents, to mark my mum's 80th birthday, and Grace was very patient and incredibly thoughtful in walking me through the various options and pros and cons of both brands, APT and Travel Marvel, and of various cruises. In the end we found one my parents are really excited about. Grace's knowledge gave me and my parents the confidence to book. She's a great asset to your team!

21 januari 2026
Review zonder uitnodiging
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your wonderful 5-star review. We’re delighted to hear that Grace provided such thoughtful, patient, and knowledgeable support from start to finish, and that she helped you find the perfect Danube river cruise to celebrate your mum’s 80th birthday, what a special occasion.

It’s fantastic to know that her guidance through the APT and Travelmarvel options gave you and your parents the confidence to book. We’ll be sure to pass on your kind words to Grace, she’ll be thrilled to receive them.

Thank you again for choosing to travel with us. If you need any further assistance at any stage, please feel free to contact us at Info@aptouring.co.uk

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Great service from Megan

Great service from Megan in booking our trip. Very responsive to our various questions before confirming our booking.

16 januari 2026
Review zonder uitnodiging
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your 5-star review. We’re delighted to hear that Megan provided such great service and was so responsive in answering your questions during the booking process. We’ll be sure to pass on your kind feedback to her.

We truly appreciate you choosing to book with us and look forward to welcoming you on your upcoming trip.

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

ATP Mekong Cruise…

Extremely well looked after from beginning to end. Unforgettable experience.

24 maart 2025
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you felt extremely well looked after from beginning to end and that your Mekong Cruise was such an unforgettable experience.

We truly appreciate you taking the time to share your feedback and hope to have the pleasure of welcoming you on another journey in the future.

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 3 van de 5 sterren

Not a cruise for thinking people.

Hated evening entertainment. Very loud.

13 juni 2025
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you for sharing your feedback. We’re sorry to hear that the evening entertainment was not to your taste and that you found it too loud. We appreciate that preferences vary, and your comments are helpful as we review the balance and style of onboard entertainment to better suit different guests.

If you would be willing to share a little more detail about your experience, our Guest Services team would welcome the opportunity to listen. Please feel free to contact us at Info@aptouring.co.uk

Thank you again for taking the time to leave a review — your feedback helps us continue to improve.

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Fears overcome !!!

From leaving home to returning home all went well. The pick up went really well with a good driver and a lovely car.The flights were as expected and we were met at Kolkata airport and taken to our hotel which was brilliant so a good choice by APT. The guides were helpfull and clear in all they told us. In fact they accompanied us on the boat to impart their knowledge. Boat staff could not have done more or been more friendly whilst still being professional. They boat itself was a dream with good size cabins in fact bigger than my bedroom at home. Travelling in Indian cities is worrying and very noisy but the advice of our guides made us reassured. The hotels in both Kolcatta and Varanasi were top notch providing a peacefull haven away from the city noise. Food was varied but with a definate Indian flavour. Would I do this holiday again knowing what I do now ??? The answer is yes !!!!!

24 november 2025
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for sharing your fantastic experience! We’re thrilled to hear that your journey from start to finish went so smoothly and that you felt well looked after at every step, from the airport transfers to the hotels, guides, and boat staff.

It’s wonderful that the boat, accommodations, and expertly guided excursions helped make your holiday both comfortable and memorable, and that the advice from our guides reassured you while exploring the bustling cities. We’re delighted you enjoyed the food and the unique Indian flavours, and that the overall experience exceeded your expectations.

Knowing you would do this holiday again is the highest compliment, we can’t wait to welcome you on another unforgettable APT or Travelmarvel adventure soon!

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Grace was absolutely fantastic and…

Grace was absolutely fantastic and spent so much time to ensure everything was sorted with our booking. Throughout the call she was very professional, knowledgeable and offered excellent advice. She called us back exactly as promised and was able to rearrange flights to enhance our holiday experience. A real asset to APT/TM

3 december 2025
Review zonder uitnodiging
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your wonderful feedback! We’re thrilled to hear that Grace made your booking experience so seamless and enjoyable. Her professionalism, knowledge, and dedication to enhancing your holiday truly reflect the high standard of service we aim to provide.

We’ll be sure to pass on your kind words to Grace, she’ll be delighted to know she made such a positive impact. We look forward to welcoming you on another unforgettable APT or Travelmarvel journey soon!

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Great tour

We thoroughly enjoyed the tour. Our guide, Rakesh, was very knowledgeable and gave us lots of information and we saw some amazing sights. We particularly enjoyed our time at the Amanbagh hotel and would have liked to stay another day so we could sample all it had to offer.
The hotels were all amazing and very luxurious except for the one in Jaipur which was a little dated by comparison.
The cruise on the Ganges was an amazing experience. The crew and staff all did a fantastic job of entertaining and looking after us.
The food, throughout the tour was all of a very high standard.
The whole tour was incredibly well organised but was let down slightly by being a bit disorganised on the last day.

22 november 2025
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you for sharing your detailed feedback! We’re delighted to hear that you thoroughly enjoyed your tour, from the incredible sights and luxurious hotels to the memorable Ganges cruise. Rakesh and the rest of our team will be thrilled to know their knowledge, care, and dedication made your journey so enjoyable.

We appreciate your comments regarding the Jaipur hotel and the slight disorganisation on the last day. Feedback like yours is invaluable and helps us continually refine our experiences to ensure every detail meets the high standard our guests expect.

It’s wonderful to hear that, overall, the tour, accommodations, excursions, and food left such a positive impression. We hope to welcome you on another adventure soon for another unforgettable journey!

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

5 Star New Zealand!

Very well organised, excellent staff, very good accommodation and excellent choice of things to do and see.
Group was the right size to allow mixing and getting to know each other. Also gave plenty of room on the coach.
New Zealand was so welcoming.

9 november 2025
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your fantastic review! We’re delighted to hear that your New Zealand tour was so well organised and that you enjoyed the excellent staff, comfortable accommodation, and varied activities.

It’s great to know the group size worked perfectly for mingling while still providing plenty of space on the coach. New Zealand is indeed a wonderfully welcoming destination, and we’re thrilled it left such a positive impression.

We look forward to welcoming you on another unforgettable APT journey soon!

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Nothing was too much trouble for the…

Nothing was too much trouble for the crew.

24 november 2025
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you for your kind words! We’re thrilled to hear that our crew made your experience so enjoyable and went above and beyond to ensure everything ran smoothly.

We hope to have the pleasure of welcoming you on another journey in the future.

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 4 van de 5 sterren

New Zealand Wonderland tour 17 Days APT

Excellent tour company very efficient, comfortable coach liked the rotation of seats. Bus driver very knowledgeable, great jokes and lovely guy. Freedom of choice activity's great. Tour Director kept us on track. Accommodation good unable to enjoy facilities as a very busy tour, food good would recommend more flexibility on eating times in the evening, Intense tour up most mornings 6-30am would recommend a leisure day in the middle. Overall would recommend APT look forward to touring with them in the future.

31 oktober 2025
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your wonderful review of our New Zealand Wonderland tour. We’re delighted to hear how much you enjoyed the experience, especially the comfort of the coach, the seat rotation, your knowledgeable driver, and the Freedom of Choice activities. It’s great to know your Tour Director kept everything running smoothly throughout such a full itinerary.

We also really appreciate your thoughtful suggestions regarding evening meal flexibility, early starts, and the inclusion of a leisure day. Feedback like this is incredibly valuable and will be shared with our product and operations teams as we continue refining the tour for future guests.

Thank you again for recommending APT. We’re thrilled to hear you look forward to travelling with us again, and we’d be delighted to welcome you on another journey soon.

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 4 van de 5 sterren

It was a great trip with excellent…

It was a great trip with excellent management over all aspects of the trip. Travel to and from the ship was by British Airways who provided a very poor service and seemed to lack any care for their passemgers.

24 november 2025
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your kind words about the trip, we’re delighted to hear you enjoyed the experience and that our team looked after all aspects of your holiday so well.

We’re sorry to hear that your flights with British Airways did not meet expectations. While airlines operate independently of our services, we understand how much this can impact the overall travel experience, and we appreciate you sharing this feedback.

Thank you again for travelling with us, and we hope to have the pleasure of welcoming you on another journey in the future.

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Great holiday

24 november 2025
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you for your wonderful feedback! We’re delighted to hear you had a great holiday and hope to welcome you on another unforgettable APT journey soon.

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

An excellent holiday more than 5 star

An excellent holiday more than 5 star. Everything was very well organised and high quality - varied food, wide range of included drinks all day, very friendly and attentive staff, comfortable cabin, excellent excursions including private concerts. Thoroughly recommended.

24 november 2025
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your amazing review! We’re thrilled to hear that your holiday exceeded expectations and that you enjoyed every aspect of your journey, from the comfortable cabin and attentive staff to the varied food, drinks, and exceptional excursions, including the private concerts.

Creating seamless, high-quality experiences is at the heart of what we do, and it’s wonderful to know that it made your holiday truly memorable. Thank you for your recommendation, we can’t wait to welcome you on another APT adventure soon!

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

The level of service from every…

The level of service from every department on board ship was exceptional. Staff were always cheerful and obliging. Trips were well organised and catered for all levels of mobility. Of course the quality and choice of food has to be mentioned.

24 november 2025
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you so much for your wonderful feedback! We’re delighted to hear that every department on board provided exceptional service and that the staff’s cheerful and helpful approach made your journey so enjoyable.

It’s great to know that the excursions were well organised and accessible for all levels of mobility, and that the quality and variety of food stood out. Our teams take great pride in creating memorable experiences, and your comments mean a lot to them.

We truly appreciate you travelling with APT and look forward to welcoming you on another unforgettable journey soon.

Kind regards,
Raychell
Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Really great staff across the board

Really great staff across the board. Food was consistently of a high standard along with the service . Trips were varied and interesting.

24 november 2025
Logo APT Luxury Travel

Antwoord van APT Luxury Travel

Thank you for your wonderful review! We’re delighted to hear that you enjoyed the high standard of food and service, and that the trips were varied and engaging. Our teams take great pride in creating memorable experiences for our guests, and it’s fantastic to know their efforts made your journey so enjoyable.

We truly appreciate you travelling with us and look forward to welcoming you on another adventure soon.

Kind regards,
Raychell
Customer Experience Team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer