Aquastrong Reviews 

Very responsive to my request after wrong part was shipped by Amazon... I recommend ordering direct from this company.

I bought 3 PSP300PM 3 HP, and these pumps are awesome - easy to program, silent and the customer service , very attentive. 5 starts.
I had problems with one of them, and they replaced it right away -the way a business should do! thank you team Aquastrong - got a long term customer!!

I would like to start by saying I’m not one to write reviews. This may be my second or third in forty years.

We bought a pool heater from Aquastrong and it arrived damaged. Without explaining the details, I’m quite confident this was a shipping carrier issue and it was damaged during a nearly double distribution time.

After doing very little email back and forth with customer service (after sending various delivery photos, photos of unit damage, and a video of the damage), they sent a brand new unit to rectify the situation. I was pleased by how quickly they responded within I’d say 24 hours, and how clear they were about what was needed for the technical team to review. Mind you the fin damage and refrigerant oil that leaked was quite clear, nevertheless the team was quick to send a new unit free of charge.

UPDATE to original review. The response from Aquastrong is the same one they offered me on Amazon and I accepted. The next day they said I had to change my review to a 5 star for the credit. This was reported to Amazon and the MA attorney generals office as this is against both state and federal law. Amazon has pulled my review while they investigate my claim. It was all in writing via emails sent direct to me which is against Amazon policy.
Wow stay away. Do not go past go. Nothing but headaches. Zero tech support, zero customer support and they will give you a credit if you give them a five star review. I don't take bribes by awful companies. My bribe letter from them is on Amazon reviews. Cqll their customer service and ask for tech service if you would like a taste of whats to come.

Takes 24 hrs everytime to respond. The last response didnt answer my question. They sent me a link to order a new control board under warranty and when i clicked in the link it says they are sold out. It would be nice if they could of informed me of this.

Leaving a review... not my norm, but when a company comes along that walks the talk, backs their products, even just to reply to an inquiry. That deserves public praise. I have a fast pump to drain the pool, a sand filter and pump, and a heater. Great stuff. Only thing I offer for design input is to work on universal / integrated connections. :) Thanks.

They offer dozens of discounts, 90% turn out to be fake. I tried all different ads direct with the manufacturer and every one of them was rejected, even though their ad specifically stated the coupon was for that product.

I bought the HEX 55,000 BTU pool inverter heat pump (pool is about 12,000 gal). Plumbing hook up was pretty straight forward (did a bypass w/3 valves). I had prepped wiring for a 220 line when I originally ran power to the pool 2 years ago so that worked out well.
I did have a little hiccup because after getting everthing hooked up. I got an e21 error code for the ambeit temp sensor. After checking things out I found the wire going to the sensor was cut. I emailed Aquastrong customer service and they responded very quickly the next morning. They gave me the go-ahead to make the repair, and everything is working great. They even credited my account $50.00 for my trouble.
I've had the unit for about a week and I am very please. I live in Michigan so we wouldn't be using the pool much in early June (or September) w/o the heat pump. I run my pump and heater for 8 to 10 hours a day and got to my target temp of 85 deg on the 2nd day. Very happy with the heat pump and customer service
Thanks Bill

The FedEx truck pulled up so I put my dogs up and I started walking out and guys came over. Threw it on the ground on its side and left. It has vent Finn fans in three different places. It wasn’t on the pallet. There was two bolts missing off the pallet and I got pictures of everything and if that’s the way you people do business I will never do business with you again.

So I purchased the aqua Strong 18,000 BTU heater for my pool so we hooked it up to our pool after the 48 hours there was no difference in temperature whatsoever and that it started making these crunching like broken glass sound from the interior of the machine.. I've texted at least two dozen times they will not give me a prepaid label I've already paid two payments on klarma And I've already spoke to my bank to stop payment All I want is my money back they said that they would give me my money back as a 30-day guarantee and I am dealing with such rude people so I'm going to suggest unless you know this machine do not buy anything from them... Because they don't back nothing up I'm very disappointed and now they're not even answering my emails anymore

All in all easy to deal with. The pump I wanted couldn’t be shipped to Hawaii, so we sent one (actually 2) to my daughter in Arizona so she could ship them to us. Then Aquastrong told me we could order through Amazon. We canceled the 2 orders with Aquastrong (quick & easy) & ordered one through Amazon, $10 cheaper & free shipping! Super customer service. Once we get the pump we can update the review for the pump itself. We are replacing a 12v RV pump with a 115v pump. Stay tune!

Had a small issue with the display on my HEX035 pool heater after a year of use. Aquastrong support was fantastic—they assisted me right away and sent a replacement part fast. My heater is working perfectly again. Highly recommend them for their excellent post-purchase support!

AquaStrong service team has been very helpful in all my questions about the hex075 heat pump. The heat pump has been heating my pool very well. Love the performance and the app to control the temperature and modes

Pump is working great excellent customer service!

I received the wrong part and when following the instructions to return the wrong part and receive the part I ordered, I have received no response to my email request.
Can an order get worse than that!?

o-rings missing from order. called and emailed with no response. After some time we were given the o rings to order for free. However we have already bought and installed,cic take the free ones for replacements.Issue was solved .

They were very fast to respond to my issue with the top part of my pool filter and are sending me a new part free of charge. They stand behind their product! I greatly appreciate it as the pump has been working so well on our pool!!

We ordered a pool pump and after a week the timer quit working g and the pump will not work. We called customer support and they are supposed to send us a form to fill out and email back and they are supposed to send a new pump. We are still waiting on the form while our pool gets dirty again ! Please expedite our issue!!

I ordered a sand filter pump but didn’t realize it would only handle 9000 gallons until after it was delivered and said this on the box. I contacted customer service to exchange with a larger pump and that’s when I found out they have the specs on their website. It was not in a clear place and I did not see it until I looked deeper. Regardless, the customer service team helped make it right and apologized for the confusion caused by the specs not being easy to see. They definitely redeemed themselves and I hope I never need another pump but if I do I would not hesitate to order from Aquastore again. Thanks for the help!