They kept me updated on the arrival time the fitters were polite and kept us informed at all stages of the installation. They tidied up when the job was finished and I was pleased to see that they had... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy to arrange for a quote, a bit of a mix up at the start but it worked out really well, pleased with my new radiator & taps, Matt was tidy and quiet, got on with the job, very professional, cleaned... Toon meer
Bedrijf heeft geantwoord
From initial quotation to job finish I can honestly find no faults with Aquila. The engineer "Pete" arrived and after introduction immediately started work on the jobs required. All the way throug... Toon meer
Bedrijf heeft geantwoord
I was so glad I choose Aquila for my replacement boiler a very competitive quote.From John’s visit to booking the job and the installation the engineer John arrived at the time given and started wor... Toon meer
Bedrijfsgegevens
- Gasinstallatieservice
- ook in
- Elektrotechnisch ingenieur
- Ketel- en verwarmingsdienst
- Loodgieter
- Zonne-energiebedrijf
Geschreven door het bedrijf
Aquila Heating & Plumbing is a family-run contractor covering Warrington, Cheshire, Greater Manchester, Liverpool and Merseyside. Over two decades, we've grown entirely through word of mouth and repeat customers — and we intend to keep it that way. We're Gas Safe, NICEIC, MCS and OFTEC registered, a Worcester Bosch Accredited Installer, and an Octopus Energy Trusted Partner. That means we can handle everything: boiler installation and servicing, heat pumps, solar PV, battery storage, EV chargers and air conditioning — under one roof, with one team. Every job is backed by our workmanship guarantee. Worcester Bosch installations carry up to 12 years parts and labour warranty. Flexible payment options include 0% finance up to 4 years. We don't subcontract, we don't cut corners, and we don't leave until you're satisfied.
Endorsed for over 10 Years — Which? Trusted Trader
Geschreven door het bedrijf
- One of the UK's most-reviewed heating contractors
- Top-20 on UK Trustpilot. Gas Safe, NICEIC, MCS registered. Over 20 years serving Warrington, Cheshire and Merseyside.
- Up to 12-Year Parts & Labour Warranty
- As a Worcester Bosch installation and Service Partner we unlock the longest warranties Worcester Bosch offer — parts and labour, for up to 12 years. Most installers can't match that.
- MCS-Certified Solar, Heat Pumps & EV Chargers
- Your full home energy upgrade, done properly. Solar PV, battery storage, air source heat pumps, EV chargers and air conditioning — all installed by our own MCS and NICEIC-certified engineers.
Our Workmanship Guarantee
We stand behind every job we do
Every installation comes with our workmanship guarantee, backed by over 20 years of trading and full £5m public liability insurance. Worcester Bosch boiler installations include up to 12 years parts and labour warranty — registered and managed by us on your behalf. If something isn't right, we come back and fix it. No argument, no charge.
Contactgegevens
410 Europa Boulevard, WA5 7TR, Warrington, Verenigd Koninkrijk
- 01925 234450
- enquiries@aquila-plumbing.com
- aquila-plumbing.com
Boiler prices are rising in 2026
4,8
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Professional Service
Good to deal with, kept updated, installation carried out to my complete satisfaction, excellent service and highly recommended.
3 augustus 2026
Antwoord van Aquila Heating & Plumbing Ltd
Thank you so much for your 5 star review, much appreciated, Karen.
The engineer arrived on time he was…
The engineer arrived on time he was very meticulous and pleasant to go with it .
3 augustus 2026
Antwoord van Aquila Heating & Plumbing Ltd
Thank you so much for your 5 star review and I will pass the feedback to the engineer, Karen
Fitter sorted problem very quickly up…
Fitter sorted problem very quickly up and running again no mess
21 juli 2026
Antwoord van Aquila Heating & Plumbing Ltd
We are always happy to help!
Thank you,
Aquila
Antwoord van Aquila Heating & Plumbing Ltd
Thank you for your review it will be passed to Harry- Karen Aquila
Aquila just fitted our second AC unit
Aquila just fitted our second AC unit, I have no complaints their engineers are excellent.
10 juli 2026
Antwoord van Aquila Heating & Plumbing Ltd
Thanks John
Honest apology
Having submitted a one star review I’ve redrafted the OP following what is clearly an honest apology. Whilst Aquila may have let me down it’s important in business to acknowledge when things go wrong, commit to putting it right and offer an apology. Aquila have done all these things so I can’t ask for any more. Thank you for taking the time to do so. We all make mistakes in life and things go wrong from time to time.
22 juni 2026
Review zonder uitnodiging
Antwoord van Aquila Heating & Plumbing Ltd
We're genuinely sorry — and frankly embarrassed — reading this, because every word of it points to us letting you down twice: first by pushing a video survey when you'd clearly asked for a home visit, and then by failing to show up for the appointment we made. That's not acceptable, and you're right to call it out.
There's no excuse, but by way of honest context: the repeated heatwaves in the UK this summer have brought an unprecedented surge in air conditioning enquiries, and our booking process simply hasn't kept pace. That's our problem to fix, not yours — and it's cost you a day off work, which we completely understand is worth far more than any fee.
On the £30 charge: we don't know why that was mentioned to you, and it should never have been. That charge only applies when a booked job — chargeable work with an engineer scheduled — is cancelled within 24 hours. It never applies to free-of-charge quotation appointments like yours. It had no place in this conversation whatsoever, and we're sorry it was raised at all.
We're glad you've found a company who's looked after you. If you'd ever be willing to trust us again, we'd like to offer you a free annual service on your air conditioning next year, as a genuine apology for the time you lost. Just email us at enquiries@aquila-plumbing.com and we'll arrange it — no strings attached.
Either way, we're sorry, and we're using this review to tighten up how survey appointments are booked, confirmed and honoured.
Jon Matthews, Managing Director
Efficient and tidy
9 juli 2026
Antwoord van Aquila Heating & Plumbing Ltd
Thank you for your review.
Always happy to assist!
The finishing touch…
The new boiler was fitted in a timely an efficient manner.I had a complaint about how the old tanks and lagging had been left. I received a prompt response-and was offered a complimentary annual service by way of apology.
A practical and useful way of meeting mú concerns.
3 juli 2026
Antwoord van Aquila Heating & Plumbing Ltd
Thanks Leonard. And apologies that we didn't quite hit the five stars.
Air con
22 hours ago
New
Great communication from Aquila regarding the teams arrival time and date. The 3 operatives turned up on time, were professional, polite, courteous and extremely tidy. Fantastic service from this department. Really pleased with the product. Would not hesitate to recommend the team for air conditioning installation.
25 juni 2026
Antwoord van Aquila Heating & Plumbing Ltd
Thanks, Andrew.
Great customer service and support well…
Great customer service and support well recommend if you are looking for Aircon. Very professional from start to finish.
8 juni 2026
Antwoord van Aquila Heating & Plumbing Ltd
Many thanks for your kind review - Karen
Aquila Air conditioning
I would definitely recommend this company, air conditioning places bedroom and living room, great bunch of lads
23 juni 2026
Antwoord van Aquila Heating & Plumbing Ltd
Thank you, John.
We are always happy to help!
Domestic Air Con Units Fitted
The installation of two air con units was carried out to my complete satisfaction. Pete was the main installer and he was polite, professional and respectful of our home. The rest of the team were too, but Pete was the lead installer. Good communication from the company throughout the installation process. The initial quote was both professional and informative with all our questions being answered. I have no hesitation in recommending this company. Fair price for an excellent service.
12 juni 2026
Review zonder uitnodiging
Antwoord van Aquila Heating & Plumbing Ltd
Thanks, Dennis.
Antwoord van Aquila Heating & Plumbing Ltd
Thank you for your review, we are glad to help!
Aquila Plumbing & Heating Ltd
Terrible customer service!!
Terrible customer service!!! SCAMMERS!!!! Called out for a problem, they came out to said problem, carried out work but was still having the same problem, they then came out again and said oh the first lot of work had nothing to do with your problem thats a separate issue!!!! Now want to charge me more money to solve my initial problem! Never communicated from the beginning, just keep adding charges on and expected to pay!!!!!
1 juni 2026
Review zonder uitnodiging
Antwoord van Aquila Heating & Plumbing Ltd
We're sorry to hear that you've been left feeling frustrated by your experience with us. We always aim to communicate clearly and provide the best possible service, so we're disappointed that this was not your perception.
To provide some context, the issues we attended to over the six-month period were separate faults affecting different parts of your heating and plumbing system:
• In July, while attending to provide a free air conditioning quotation, you asked our engineer to investigate an issue with your hot water cylinder. Although diagnostic visits are normally chargeable, no diagnostic fee was charged on this occasion. We subsequently provided a quotation, completed the agreed work in August, and the invoice was settled.
• In November, we were called out regarding a boiler fault. Following diagnosis, we identified issues with the expansion vessel and pressure relief valve, provided a quotation, and carried out the repair in December.
• In January, we attended a further call relating to the heating system switching off. Our engineer diagnosed a faulty two-port valve, which is a separate component from both the boiler and hot water cylinder.
We appreciate that experiencing multiple unrelated faults in a relatively short period can be both inconvenient and costly. However, our recommendations, quotations and charges were provided based on the individual issues identified during each visit.
We certainly never intend to add unexpected costs, and we apologise if any aspect of our communication was unclear. We would welcome the opportunity to discuss your concerns directly and review the matter with you in more detail.
Please contact our office if you would like to speak further, as we would genuinely like to resolve any outstanding concerns.
Awkward job to fix intermittent leak…
Awkward job to fix intermittent leak under the kitchen cupboards where the mains water comes in. Replaced mixed plastic and copper with all copper / brass fittings, all with kitchen cupboards in situ
2 juni 2026
The company look after their customers…
The company look after their customers and are brilliant. They don’t try to sell something that is not needed. They are brilliant. Thankyou
5 juni 2026
Give this company a go
Pete the engineer who fitted our new boiler his first job was to make his work area all covered over.he done a great job in fact you wouldn’t think he was in the house cleaned up after he Finnish.explained how the boiler worked great job.
4 juni 2026
Very Happy
I was so glad I choose Aquila for my replacement boiler a very competitive quote.From John’s visit to booking the job and the installation the engineer John arrived at the time given and started work immediately.All the way through he kept me informed and when the job was finished the whole area was let clean.Thank you John great job I would recommend Aquila no problem.Mick Forshaw
22 mei 2026
Very pleased with the service.
22 mei 2026
Excellent service from start to finish
Excellent service from start to finish. Brilliant customer service.
Fitter Dylan was excellent.
22 mei 2026
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