Arc Comms Reviews 

115
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I’ve been with ARC for many years now and have received excellent service from Steve Hardy. Simple process to change phones/contracts with all the fine details explained before agreement. I would hav... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was a little sceptical when MacKenzie cold called regarding upgrading our EE account. I didn't want a new phone just a new sim, there was no hard sell he listened and got me what I wanted. He go... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Arc offered us a few networks and packages to suit our needs, and we ended up choosing EE. The service from Arc is excellent. Although we can still call EE everyone in our office much prefers to call... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The best part about Arc Business Solutions Ltd is, that I can always call them regarding any issue at any-time direct. Also I have obtained a good rapport with my account manager called Steve Hardy. K... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

115 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(115)

8 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

The perfect phone system

Lee took the time to explain exactly what type of phone system we needed and supplied a seamless transfer of our current number over to the new system. Nothing was too much trouble despite my numerous questions. Thank you.

3 mei 2023
Review zonder uitnodiging
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Antwoord van Arc Comms

Hi Andy, many thanks for sharing your review of our service for your new phone system! If you need any future support please do get in touch!

Beoordeeld met 5 van de 5 sterren

One short call

One short call, one text message and my new phone is en route. Dealing with Arc is uncomplicated and I always receive a fantastic service that cannot be bettered.

30 mei 2023
Review zonder uitnodiging
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Antwoord van Arc Comms

Hi Garry, Thank you for sharing your experience. Happy to help with any future queries. If you need anything, please dont hesitate to call.

Beoordeeld met 5 van de 5 sterren

Fantastic service from the team at Arc Mobiles

Fantastic service from the team at Arc Mobiles. I was quite specific with what tariff I needed and they were able to match me with the right tariff and even provide me with the new iPhone. Will not hesitate to recommend Arc to others. Thank you to the whole team at Arc Mobiles.

25 november 2022
Review zonder uitnodiging
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Antwoord van Arc Comms

Hi Eddie, thanks for the great review!

Beoordeeld met 5 van de 5 sterren

Great service

Lee and Antony at Arc deliver great service. Have used for 7 years. They are personal, easy to communicate with and deal with any issues in a timely manner - I would highly recommend using their services.

14 maart 2023
Review zonder uitnodiging
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Antwoord van Arc Comms

Hi Adam, thanks for the great review! Please continue to get in touch if you ever need any service, support or advice!

Beoordeeld met 5 van de 5 sterren

Highly Recommended Company

This is a very unique and good quality company that never ceases to provide its customers with exemplary service. The customer is always the main focus, with prompt response times, empathy and routinely updating with the status of any enquiries. I would highly recommend this company to anyone

26 oktober 2022
Review zonder uitnodiging
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Antwoord van Arc Comms

Hi Brandon, Thank you for your very kind review!

Beoordeeld met 5 van de 5 sterren

Great company 5/5

Great company, saved me & my company fortunes, great customer service, very professional from beginning to end.

I would highly recommend this company to everyone! 5/5 stars from me.

8 september 2022
Review zonder uitnodiging
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Antwoord van Arc Comms

Thank you for the great review!!

Beoordeeld met 5 van de 5 sterren

Exceptional service, easy to deal with

Exceptional service, and provided in a timely manner. The team at Arc Mobiles are very knowledgeable and helped me through the process of switching from my current provider, and retaining my original mobile number. The new platform which is provided by PLAN.COM is intuitive and helps me see in real time how I am using my phone. I plan to bring the rest of my team on in the business onto the same platform

13 mei 2022
Review zonder uitnodiging
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Antwoord van Arc Comms

Hi David, thanks for the great review. We are happy to have helped you migrate onto the new platform and are really pleased to have been able to give you great service! If you need any more assistance please don't hesitate to call our team!

Beoordeeld met 5 van de 5 sterren

Great customer service and value for money

I had been putting off sorting my new phones for months as I thought the process would be stressful and expensive.

I spoke to Antony to tell him what I was wanting. Lee then followed this up to ask for my current details. They then came back to me with a proposal. I accepted and after I signed the Contract the phones arrived the next day.

I haven’t changed contracts in over 20 years! I thought I would have issues. However Antony and Lee made sure I had all the information I needed and both phones switched over on the day they said.

Whenever I had any questions, both Antony and Lee replied promptly.

I would highly recommend ARC both for value for money and customer service!

12 mei 2022
Review zonder uitnodiging
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Antwoord van Arc Comms

Dear Carrie, many thanks for leaving a great review of your experience!
If you need any future support, advice or assistance, please don't hesitate to give us a call!

Beoordeeld met 5 van de 5 sterren

Customer service is awesome

I need a new phone and had one in mind which was quite hard to get in the UK as it is very specific to my job. Arc Mobiles straight away found a solution and in matter of hours I had my deal ready and phone was in in just a few days.

The best part was the customer service as they helped me out the most in obtaining and setting up my phone and network. One of the most efficient, fasest, friendliest and best services I ever exeprienced. I would recommend them to everyone!

13 april 2022
Review zonder uitnodiging
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Antwoord van Arc Comms

Dear Stefan, Many thanks for the great review. We always aim to offer friendly help and support with both speed and efficiency and I'm really happy that you have felt the experience in this way. Thank you for sharing your review with others. I hope we can continue to give you a great service with your telecommunications needs long into the future!

Beoordeeld met 5 van de 5 sterren

5* delivery from the initial…

5* delivery from the initial discussion, when they quoted , delivery of the phone and after service.

Arc Mobiles delivers!

31 maart 2022
Review zonder uitnodiging
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Antwoord van Arc Comms

Hi Chris, thanks for the great review! Hope we can continue to offer you great service long into the future!!

Beoordeeld met 5 van de 5 sterren

Great service and value

Superb service. Lee was not only quick to follow up but was very knowledgeable about which services and deals were best for our business. The deal Lee got us for mobile broadband was also better than anything I could find like for like.

I was kept in the loop throughout the whole process and all docs and products were delivered in the timeline advised so there was no disruption to our day to day.

Highly recommended

28 maart 2022
Review zonder uitnodiging
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Antwoord van Arc Comms

Dear Jave, Thanks for the great review. We are happy to have been able to provide you with a great service and if you need any further support, please don't hesitate to give us a call!

Beoordeeld met 3 van de 5 sterren

cold call procedures

I've just received a call cold from this company who ive never dealt with in my life clearly they do not follow the guidelines. The consultant who called had no idea how they had obtained my number nor have i given them permission to be contact something funny is going on with company watch what details they have on you

All now resolves

9 maart 2022
Review zonder uitnodiging
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Antwoord van Arc Comms

Hi David,

It sounds like you are not one of our customers and have not used our service. Please can you confirm if this is not the case?

Sorry you have felt the need to leave us a bad review without first using our service. The call referred to doesn’t sound like our Company. We only deal with businesses and not consumers. Please can you confirm what telephone number you were called on so that we can check our database?

If this was Arc Mobiles, we are sorry that you have had a bad experience with one of our employees and hope you don’t feel that this is a reflection of our overall service.

Kind regards
The Team At Arc

Beoordeeld met 5 van de 5 sterren

Great company sorted me out with a…

Great company sorted me out with a sweet deal for my mobile phone 10/10 would recommend

15 februari 2022
Review zonder uitnodiging
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Antwoord van Arc Comms

Dear Michael, thank you for the 5 star review! I hope we can continue to be of great service to you long into the future!

Beoordeeld met 5 van de 5 sterren

Highly Recommend

Steve Hardy has been great with handling our company account, the network provider seemed to have some difficulties with one or two number transfers, however Steve removed all this time and hassle that it would of taken us and spent much of his time dealing with it and seeing it through until it was resolved. Steve made it very easy for us for which we are very grateful. Great service, highly recommended.

19 januari 2022
Review zonder uitnodiging
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Antwoord van Arc Comms

Thank you for leaving a review describing in detail the service that you have received! We are really grateful as this helps other customers make an informed decision about the service we offer. We hope to continue to give you great service long into the future. Please don't hesitate to contact any of the team if you have any queries or need any further assistance with anything!

Beoordeeld met 5 van de 5 sterren

Brilliant company

Brilliant company. Phenomenal customer service. Highly recommend their services

12 januari 2022
Review zonder uitnodiging
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Antwoord van Arc Comms

Dear Mohammed, thank you for your kind review!!

Beoordeeld met 5 van de 5 sterren

Received an unsolicited call from Arc…

Received an unsolicited call from Arc Mobile (I am a small business owner) which I generally wouldn't take. Glad I did - they have found a great plan for my 2 handsets and the customer service has been outstanding. Not only have I reduced my outgoings, I now have a named account manager to assist with our mobiles. At 5:40pm on a Friday evening, an issue with our data was resolved instantly. Very impressed.

29 oktober 2021
Review zonder uitnodiging
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Antwoord van Arc Comms

Dear Emma,
Many thanks for the review. We are really happy that we have been able to help you and it's lovely to receive your feedback! If you need any further help or support or advice please don't hesitate to call us!

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