Ardent Credit Services Ltd t/a Debt & Revenue Services Reviews 

They are really good and have well rounded professionals who are minded to work with you and guide you through clearing and debts your are paying off.

Shocking! I thought they will be very rude, aggressive etc…nothing like that!
Nice, polite and came up with a great deal for me! Very impressed

Lucy at DRS Debt collection. Her patience, care and understanding makes managing our outstanding debt so much easier. At DRS they must spend their lives coping with people and businesses that are stressed and likely to get aggressive. Maintaining their patience and understanding must be difficult at times.
Thanks Lucy you made my day a whole lot better

When I was in financial difficulties I was never pressured to pay more than I could afford. It was very reassuring that the Agents were very understanding.

Joanne was amazing on the phone, a very valuable member of your team!

I just received a wonderful service from a male assistant. Very keen on finding my issues, took so care of me fantastic service. This is what we need when we are struggling with payments.
Thank you so much, all the best.

I was treated with the utmost respect n empathy due to me having severe mental health problems my anxiety n stress have been really bad but due to you're staffs understanding especially James who has been wonderful n tyvm n my debt has now been cleared so tyvm

Polite, not pushy refreshing.

Very easy to talk to and helpful.Gave me lots of options to sort out my situation much appreciated.Thank you

verry great service thankyou

Absolutely brilliant advice very professional and helpful and understanding with my situation 5*

In the end of call felt bit relax as put out my side of picture, not here to accept anything but only to highlight loophole in world of law which only design for smaller fishes to thrown under burden of debt with sprinkle of nice words like "your responsiblity".. So that call was helpfull😊. Thanks

Excellent experience and customer service by Dylan made sure I can set up my payments quickly. !

Very professional and very helpful and understanding in my situation I think the employee I spoke to was called Jamie not 100% sure but vet happy with your staff member give him a raise

The agent was very helpful, understanding and very friendly. He made me feel comfortable throughout the call and understood my situation. Reassuring me and leaving me feel confident in paying back my debt. Thank you

The agent was polite and attentive. He agreed to get further information to support his claim. I asked if the matter could be communicated in emails to save time and to commit things to record, but unfortunately he was unable to do this. Not his fault but the system does not aim at transparency.

Recently came home to a letter from these crooks saying I owe HMRC more than the amount they state on my P800. The P800 “tax calculation” on my app clearly states “We will automatically collect the tax by increasing the tax deducted from your wages, salary or pension, usually in equal instalments for 12 months from next April. Or you can check the tax you owe and pay it now”
Not once have HMRC tried to pursue this amount nor have I had any contact from them other than what is written in black and white!! I will be calling the legitimate people first thing on Monday to sort this out and not be contacting these jokers! Be aware! Scam company!

Travis was amazing help. Was very clear and kind
Thank you

Well, in all honesty, I never thought I’d be writing a glowing review about a debt recovery service. Let’s be real: debt collectors aren’t exactly the poster children of public affection. When most people think of them, they picture Dickensian villains lurking in alleyways with clipboards, or stern phone calls in bold red letters telling you to sell your nan’s jewellery and maybe your kneecaps on eBay. And believe me, I know — because in my late teens and early twenties I wasn’t exactly a model of financial prudence. A credit card here, a loan there, a few late payments sprinkled in for good measure. I basically collected debt letters like they were Pokémon cards. So trust me when I say: I know the type.

Fast forward to February 2025 when, full of optimism, ambition, and probably a dangerous level of caffeine, I signed up for a shiny new card machine with a certain third-party company (who shall not be named here, though if you really want some entertainment, feel free to check out my other Trustpilot review — spoiler: it’s less glowing, more volcanic). They promised me: “Just £1 a month plus transaction fees.” What I heard was: “Harmless. Less than a Freddo bar. Nothing to worry about.” What they actually meant was: “Please see our invisible contract written in disappearing ink, where you’ll actually owe far more than £1 per month until the end of civilisation.”

Now, did I ever use this machine? Not once. Why? Because my loyal and very savvy customers said, “No thanks, we’ll just bank transfer you directly.” Which, as any small business owner knows, means I actually see 100% of the money instead of slicing off a chunk for the banks. So there the machine sat: unused, unloved, gathering dust, while invoices I never agreed to stacked up like Jenga bricks. When I tried to raise a dispute? The company vanished. Phone lines unanswered. Emails ignored. Smoke signals overlooked. I could have tattooed my complaint across my forehead and marched past their office windows and they still wouldn’t have noticed.

Then came the “debt.” You know, the kind of “debt” that isn’t really a debt, but still lands in your letterbox in bold red print large enough to make you feel like you’ve accidentally triggered a UN summit.

And then — today, 1st October 2025 — my phone rang. On the line was Zilla. And everything I thought I knew about debt collection went out the window.

In two short phone calls, Zilla achieved more than the original company had since February. She listened — really listened — not the scripted “mm-hmm, mm-hmm” that makes you wonder if you’re talking to a bored robot, but proper, empathetic, human listening. She understood my situation, walked me step by step through the complaints process, gave me actual working contact details (a miracle in itself), and even took the time to consider my health circumstances without making me feel like I was trying to invent an excuse. She went one step further — putting a callback in her diary so I wouldn’t forget (because as a brand-new business owner, I’m currently working about 29 hours a day, eight days a week). She extended the deadline until the end of October, giving me real hope that this phantom debt could be squashed entirely.

And here’s the thing: this wasn’t the stereotypical “pay up or else” call. This wasn’t threats, pressure, or scripted jargon. This was compassion, support, professionalism, and actual human decency. Imagine that — human decency in debt recovery.

So let me say this clearly: Zilla, you are not just a credit to your organisation — you are the organisation. If debt recovery had an Olympics, you’d be standing on the podium with a gold medal while the anthem blares. If there were a Debt Recovery Hall of Fame, your portrait would hang front and centre with a glowing halo photoshopped above your head. And if this country ever creates a UK National Debt Association, I’ll start the petition myself to have you chair it. I’ll sign it twice, campaign with banners, and march the streets. Because you’ve done what I never thought possible: made me hang up a debt collection call… smiling.

So yes, five stars. ⭐⭐⭐⭐⭐ For Zilla. For her humour, kindness, clarity, and empathy. For restoring my faith that even in the messiest corners of modern business, there are still people who actually care. This review sits proudly here, and I hope everyone who reads it realises that debt collection doesn’t always have to be doom and gloom — sometimes it’s Zilla on the other end of the phone, proving miracles can happen.